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Review of the Close Brothers, Car Finance:

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AVOID AVOID

Please avoid getting finance from this Company We bought a range rover and have finance with close brothers. We had a fault with the window, one month into having the car as it was installed incorrectly by the garage. At this point I asked to reject the car as my footwell Was full of water and water was all over the electrics. Close brothers said i couldnt reject the car as i needed to let the garage repair. A year later we had 5 different faults with the car. I have sent over 18 separate emails to close brothers mentioning The repairs from the date of purchase have all been ignored. Now I am in a position where I have spent 3 grand on this car in repairs as they have ignored my pleas and our current state is that the car has been in the garage for 10 weeks no courtesy car has been provided .as another 2 grand repair is needed. The financial ombudsman has even made recommendations over 3 weeks ago that they have to provide me with my money back and collect the car and the finance agreement will stop. Yet again this company has failed to acknowledge this even going past the financial ombudsman deadline date and they continue to take my monthly payment I will even leave my complaint number so I don't get fobbed off again saying you can't find this compliant. Complaint Reference: CDCR-36138623 Reviewed on: 26th February 2025

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