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Close Brothers: Car Finance reviews

Name: Car Finance
Rating: 2 (67 reviews)

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1.63

Based on 67 reviews, last reviewed 11th Aug 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

21%

2 star

74%

Latest highest rating:

5

Always been fairly priced with good support for all... Always been fairly priced with good support for all services they offer. Reviewed on: 24th September 2024

Latest lowest rating:

1

A disgrace for customers A disgrace for the country, a disgrace for common people, a disgrace for customers. Had a white BMW 530 D through them that started having issues , fo... Read more Reviewed on: 11th August 2025

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About this product

Close Brothers offer car finance for both new and used cars, vans and motorbikes across the UK. If you've taken out a car finance policy, you too can leave a Close Brothers car finance review below.

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Close Brothers Car Finance reviews (67)

Missed payments

Sorry reading reviews about pandemic an them not giving a break in payments sorry but dont use car dont use what u cant afford. Iv had good experience with close brothers at end of day if someone owed u money would u excuse payments cos of pandemic no u wouldn't. Iv missed payments myself through financial difficulties not saying it dont happen but iv paid the 30 pound an believe me am not rich so 30 pound alot but rather pay 30 then drive without insurance. Or dont drive at all. U have credit agreement to read before u sign did rent/mortgage/gas/leccy/food stop cos of pandemic no so dont take a bill on Reviewed on: 7th November 2022

Scams to deny my right to cancel within 14 days - Avoid - Avoid

Having tried to finance my car Insurance, Close Brothers gave me a scheduled payment dates but having read the small print they tried to stick over £200 extra charges. They deny my right by law to cancel within 14 days by using Loop-Holes and Technicalities. I would rather than using Close Brothers. Avoid --Avoid unless you like to get ripped off. Reviewed on: 14th October 2022

Good customer service

Had an issue purchasing online. Rang the company and was assisted by a pleasant representative who solved my issue. Reviewed on: 10th October 2022

Bad experience

So i had my car finance with them i called them so many times to fix my online loghin not a chance they dont know what they doing i have to tell them anyway, the last bombshell was that i have to apply for a new log book online and i have to pay Reviewed on: 30th September 2022

Great company

Very good and competitive service good value for money Reviewed on: 15th September 2022

Great rates

Offers one of the lowest aprs, customer service is good but their website needs to be clearer. If your payment is due on a Sunday/bank holiday and it goes past that date, it says “late payment” and gives you the option to pay now with a late fee. However the payment isn’t actually late and will just be taken next working day, yet they will still take your money and your late fee. They did repay me but it took a while Reviewed on: 18th June 2022

Ombudsman claim

Bought a 2008 wrx through these from an ‘approved dealer’. Car is an absolute bag of spanners. Been through a complaint with no resolution, independent engineer literally drive the car for 5 mins then told them it was fine. So far I’ve spent £1600 on repairs to a £6k car and now it has failed MOT because it was sold illegally with not catalytic converters. Michelle Taylor, smarmy woman. Literally is ALWAYS ‘on a call’ and will leave it till last minute. I’m now going through the ombudsman because they won’t help me and this car is ruining me financially Reviewed on: 13th June 2022

Absolutely disgraceful service!

Absolutely disgraceful service from Close Brothers Motor Finance. I was sold a car by a dealer which had a fake service history so I raised a complaint with Close Brothers who informed me that they would look into my complaint. I also provided evidence to support my complaint and I was told that these investigations are normally resolved within 40 days. Well it has now been over 100 days since I first raised the complaint on 02/12/2021 and the case still hasn’t been resolved. Furthermore, I have left multiple messages with the Co-workers of the person who was assigned to my case as I haven’t been able to get through to her and she has not responded to any of my call back requests. The claim handler’s name is a lady by the name of Sinead Miller if anyone has the unfortunate experience of having to deal with this person. I have now filed a claim with the financial ombudsman and also reported the individual claim handler so they will now be taking control of the situation. I urge people to be cautious if taking out car finance with this company as I was sold a car with a fraudulent service history which of course is illegal and yet Close Brothers have refused to help resolve this situation and it’s just caused a lot of unnecessary aggravation. Reviewed on: 24th March 2022

Mix up with pass date charged me 200

Stay clear.bad customer service cant speak English Reviewed on: 27th February 2022

Avoid this finance company!

I would never recommend it to anyone! They are making decision with your own money ! Unless it is their own interest, don’t hold your breath for help! Avoid this at all cost! Reviewed on: 25th January 2022

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