Close Brothers: Retail Finance reviews

2.50
Based on 10 reviews, last reviewed 15th Feb 2023
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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30%
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10%
3 star
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2 star
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0%
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60%

Latest highest rating:

4

Very reliable and give good offers to customers As above have been a regular customer for lengthy period Reviewed on: 10th February 2020
Joyce rae's avatar
Joyce rae

Latest lowest rating:

1

Should be ashamed! Should be ashamed, taking the money of the wrong bank account, then applying a fee which is almost as big as the actual payment, under the trading sta... Read more Reviewed on: 15th February 2023
Peter's avatar
Peter

About the Retail Finance

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Close Brothers Retail Finance reviews (10)

Should be ashamed!

1
Should be ashamed, taking the money of the wrong bank account, then applying a fee which is almost as big as the actual payment, under the trading standards and consumer rights this is unfair! Failing to notify the consumer of missed payment, and applying the charge is not right! Telephone customer service is shocking, rude "assistant" named Abrsede, that could barely speak English, found almost impossible to understand what he was saying. Will encourage all my family and friends to leave this provider including myself and go elsewhere for good! Reviewed on: 15th February 2023
Peter's avatar
Peter

Novitas Loans owned by Close Bros, were back door P2P

1
People sold Novitas loans by family solicitors were unwittingly being sold risky P2P loans without even knowing it. Close have now closed Novitas down, and put £6m aside for consumer redress. Reviewed on: 10th August 2022

Zero customer service

1
Zero customer service try to flog you off and scamming you out of payments even tho it’s there mistake. Reviewed on: 19th July 2021
Anonymous's avatar
Anonymous

Very reliable and give good offers to customers

4
As above have been a regular customer for lengthy period Reviewed on: 10th February 2020
Joyce rae's avatar
Joyce rae

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