Novitas Loans owned by Close Bros, were back door P2P

People sold Novitas loans by family solicitors were unwittingly being sold risky P2P loans without even knowing it. Close have now closed Novitas down, and put £6m aside for consumer redress.

Reviewed on 10th August 2022

Rosie Heys McDonagh

Zero customer service

Zero customer service try to flog you off and scamming you out of payments even tho it’s there mistake.

Reviewed on 19th July 2021

Anonymous

Very reliable and give good offers to customers

As above have been a regular customer for lengthy period

Reviewed on 10th February 2020

Joyce rae

Savings

Fairly good experience and friendly efficient service.

Reviewed on 6th February 2020

Dilip

Excellent service

Prompt and reliable response to queries. Excellent products.

Reviewed on 6th February 2020

Sarah Vernede

Close to the market and close to their clients Close Brothers whilst a well established company have moved with the times

Their staff always act in a professional manner and I never have any problems in dealing with them, always available to act in the best interest of their clients

Reviewed on 28th January 2020

Allan Hertz

Shocking company!!!

Shocking company!!! Used them(not by choice) to finance my public liability insurance, setup my direct debit with them when taking out my insurance then they took it upon themselves to add my ex business partners bank details to my account, trying to take Read more

Shocking company!!! Used them(not by choice) to finance my public liability insurance, setup my direct debit with them when taking out my insurance then they took it upon themselves to add my ex business partners bank details to my account, trying to take the money out of his account for my insurance which id go as far to say they broke the data protection act and commited fraud. After countless phone calls and being told i have to wait 8 weeks for a complaint to be processed ive got my ex business partner threatening me with the police and chasing me for his bank charges but close brothers dont seem to think its a important issue and dont want to take the matter serious!! If you are going to use this company be very careful and make sure they follow data protection.

Reviewed on 6th January 2020

Stephen

This is financial fraud company so be aware from them.

We have bought a Pram in October 2018 and returned same week because it was wrong Pram. We have an autistic child and one new born baby so we ordered twin pram but recieved single child pram. I have taken this pram on finance, mothercare refunded us fi Read more

We have bought a Pram in October 2018 and returned same week because it was wrong Pram. We have an autistic child and one new born baby so we ordered twin pram but recieved single child pram.

I have taken this pram on finance, mothercare refunded us first payment but did not cancel the financing agreement and I am paying installments from last 5 months. I have informed mothercare and financing company both but nothing has done. both blame each other and ask to contact other but not luck yet, its been really bad that i am paying for the product that has been returned 5 months ago. these are fraudster and do not want to help customers. I dont have pram from last 5 monnths because once this sorted then i can buy pram for my kids. Order number 34505464

Reviewed on 6th February 2019

ujjawal bhardwaj

Deposit Thieves

Please please please avoid this company... told me I had the finace with next day delivery (the reason I was buying as needed next day) paid deposit, an hour later said need more info would call me tomorrow, therefore I would not get the item. emailed 3 t Read more

Please please please avoid this company... told me I had the finace with next day delivery (the reason I was buying as needed next day) paid deposit, an hour later said need more info would call me tomorrow, therefore I would not get the item. emailed 3 times asking to cancel and get deposit back ... nothing, eventually said will sort it, that was 4 days ago still nothing. left trustpilot review, they replied saying contact us and we will sort it, guess what???? NOTHING!! Now no replies at all and and still no deposit back, this amounts to theft

Reviewed on 21st January 2019

olliethegas