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Close Brothers: Retail Finance reviews

Name: Retail Finance
Rating: 2.92 (12 reviews)

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2.82

Based on 12 reviews, last reviewed 9th Sep 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

42%

3 star

2 star

50%

Latest highest rating:

5

So Supportive We use Close and they could not have been more supportive to us and our clients Reviewed on: 9th September 2023

Latest lowest rating:

1

Should be ashamed! Should be ashamed, taking the money of the wrong bank account, then applying a fee which is almost as big as the actual payment, under the trading sta... Read more Reviewed on: 15th February 2023

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About this product

Looking for Close Brothers retail finance reviews? See what people like you, who have used this service before thought, in our Close Brothers retail finance reviews below. With so many different retail finance providers to choose from, finding the best option to suit your needs can take a bit of research. So, make sure you read our Smart Money People reviews, and compare our retail finance options. Alternatively, if you have used Close Brothers before, leave a Smart Money People review below, and in turn you will help like-minded people in their search for the best retail finance provider to suit their needs.

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Close Brothers Retail Finance reviews (12)

So Supportive

We use Close and they could not have been more supportive to us and our clients Reviewed on: 9th September 2023

Very good and all ways ther when I need them 24 .7ive been with them six years I don't have to sort a thing thay do all the jRgen and try to beat my last year price t

Very happy servis all ways trying to keep prices low and beet last year price Reviewed on: 22nd August 2023

Should be ashamed!

Should be ashamed, taking the money of the wrong bank account, then applying a fee which is almost as big as the actual payment, under the trading standards and consumer rights this is unfair! Failing to notify the consumer of missed payment, and applying the charge is not right! Telephone customer service is shocking, rude "assistant" named Abrsede, that could barely speak English, found almost impossible to understand what he was saying. Will encourage all my family and friends to leave this provider including myself and go elsewhere for good! Reviewed on: 15th February 2023

Novitas Loans owned by Close Bros, were back door P2P

People sold Novitas loans by family solicitors were unwittingly being sold risky P2P loans without even knowing it. Close have now closed Novitas down, and put £6m aside for consumer redress. Reviewed on: 10th August 2022

Zero customer service

Zero customer service try to flog you off and scamming you out of payments even tho it’s there mistake. Reviewed on: 19th July 2021

Very reliable and give good offers to customers

As above have been a regular customer for lengthy period Reviewed on: 10th February 2020

Savings

Fairly good experience and friendly efficient service. Reviewed on: 6th February 2020

Excellent service

Prompt and reliable response to queries. Excellent products. Reviewed on: 6th February 2020

Close to the market and close to their clients Close Brothers whilst a well established company have moved with the times

Their staff always act in a professional manner and I never have any problems in dealing with them, always available to act in the best interest of their clients Reviewed on: 28th January 2020

Shocking company!!!

Shocking company!!! Used them(not by choice) to finance my public liability insurance, setup my direct debit with them when taking out my insurance then they took it upon themselves to add my ex business partners bank details to my account, trying to take the money out of his account for my insurance which id go as far to say they broke the data protection act and commited fraud. After countless phone calls and being told i have to wait 8 weeks for a complaint to be processed ive got my ex business partner threatening me with the police and chasing me for his bank charges but close brothers dont seem to think its a important issue and dont want to take the matter serious!! If you are going to use this company be very careful and make sure they follow data protection. Reviewed on: 6th January 2020

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