I've been waiting over 3 months for Close Bros to approve a repair on my vehicle. Their call system is atrocious, I've typically been waiting to speak to a call handler for between 1 to 3.5hrs. When they do answer and aren't able to transfer my call, I request a callback for a claims handler or manager but they don't have the decency to return my call.
If you can get finance with another company, please do. You'll save yourself time, stress and hassle.
Horrendous customer service
Reviewed on: 18th January 2024
