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Close Brothers: Car Finance reviews

Name: Car Finance
Rating: 2.1 (61 reviews)

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1.94

Based on 61 reviews, last reviewed 24th Sep 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

23%

2 star

70%

Latest highest rating:

5

Always been fairly priced with good support for all... Always been fairly priced with good support for all services they offer. Reviewed on: 24th September 2024

Latest lowest rating:

1

Extremely poor Extremely poor customer service Extremely poor customer service. I decided to cancel my agreement within the first 14 days and clear the balance (as I... Read more Reviewed on: 5th June 2024

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About this product

Close Brothers offer car finance for both new and used cars, vans and motorbikes across the UK. If you've taken out a car finance policy, you too can leave a Close Brothers car finance review below.

Close Brothers Car Finance reviews (61)

Review of the Close Brothers, Car Finance:

DO NOT BUY

***DO NOT BUY****DO NOT BUY***** My daughter bought a Mini in August 2022. Within 2 weeks the engine warning light came on and was immediately taken back. The mechanic turned the light off, said what caused it and advised he'd know what the cause was if it happened again! The car then broke down on a dark, November evening. Luckily, just after driving through lanes. The RAC said it wasn't safe to drive and towed it to Tiley's. After 'repairing' it the car broke down again within weeks. The car was unsafe, not fit for purpose, DANGEROUS! The attitude of the Owner when speaking to women is disgusting. A condescending, chauvinistic person. He was very friendly to my Husband! My daughter raised a complaint to REJECT the car. Part finance through Close Brothers meant that they organised an Independent review. After a very short drive the conclusion was there were no faults. On subsequently looking at reviews online it would appear they act in favour of the requestor. The car was taken to a Mini dealership at her own expense, where multiple faults were found. The complaint was taken to the Ombudsman and was upheld. Over a year after purchasing the car was collected and a full refund plus compensation was given. If you have already purchased a car please look to REJECT the car as is your Consumer right. If you haven't purchased, STOP!! DON'T BUY A DANGEROUS, COSTLY VEHICLE. Reviewed on: 22nd February 2024

Avoid they have no compassion

Wow how did this company get such a good rating, right ok let's tell the truth, i came to them two months ago and paid no problem yet they were very VERY expansive, anyway i tried to ring them two days before thr payment was due fir this month to inform them i was going to struggle to make payment on time this month as my benefits wasn't put in on time due to the job centre messing u my payment but they have done it manually and its going to take three days meaning its gonna be the 29th not 28th my payment goes in, easy you may think, but no, i tried calling on the 26th three times, first time i was on hold waiting to get through to them for 54mins then finally it got answered but someone answered and put the phone down on me, now this just really annoyed me so i tried again and 40mins went by and because i had an appointment with my psychiatrist i had no choice but to end the call but i try again two hours later hoping it would be quieter, this being 430pm, but nope, how nieve i was,43mins went by but i lost reception so had to give up, so next day comes (27th) and yet the same thing, on hold for 46mins before i had to give up and go to my hospital appointment for my cancer appointment, so after i got out of here i tried again but i jut couldn't handle the stress at this point and gave up after 34mins, after receiving bad news i just couldn't have handled it. Anyway 28th comes and i ring them to beg for them to take it on the 29th but after 40odd mins i finally hear a voice, not one i could have hoped for but still a person, i explain my situation and he said ti me nope thair isn't anything we can do you have to pay your £49 plus a £30 late payment fee, baring in mind it was the same day he still said even if i pay it today the day it was due I still have to pay the £30 charge, so i explain ti him that I'm on benefits and i only get 610 a month 500 of which goes on rent leaving me with £110 to pay insurance and electric,gas and food but he just wouldn't budge saying he wouldn't take the charge off even this once and when i asked to speak to a manager he said that they wouldn't take it off ether so it's pointless, he then went on to basically say that if i want to change insurance and finance company i could, now remember this is the final pay before Xmas so they are willing to take all my money off me which would leave me having to go to a food bank fir my Xmas dinner, which i wouldn't be able ti do due ti my mental health anyway, ive got suicidal depression which has been made worse with this and its really pushed me over the edge and when come to kill myself ill make dam sure they get the credit it the news papers for it, i mean what does this £30 pay for, ive had no emails calls texts or letters infavt it was only by chance i found out, so it ain't that, so be carful with them everyone if your cash goes in late and they try to take it expect a £30 charge on top even the same day without warning, they are willing to throw away a £600premium fir the sake of £30 and lose a customer plus whoever reads this and finds out what they are really like when u need help and do u know he even tried to get me to fob the payment off on someone else to pay it now I'm pretty sure they can't do that and ill see be going to the press about my problems here just mark my words, thair should legally be a time scale in which you have to pay a dept if you miss it before they can charge like 24-48hours like America do meaning it gives people a chance if something goes wrong like most insurance companies do but not close brothers nope its like a set up to fail situation, so avoid at all costs everyone, this probably won't even get a reply anyway, look at thr other review websites and see for yourself merry Xmas everyone i hoe you have a better one then I'm gonna have starving freezing no electric or gas Reviewed on: 30th November 2019

RIP off merchants!

Top load car finance with interest. And charge £350 ADMIN fee to set finance up! RIP off!!! Avoid avoid avoid No stars given at all! Reviewed on: 21st November 2019

Callous and scammers

Took car finance out years ago they ripped me off threw mis sold ppi. I explained to them about my disability and why I didn't claim soon enough. I had a strong case, they refused my circumstances and I had to go to financial ombudsman, the ombudsman asked them to consider but they refused. The staff are callous and nasty. J.g. Reviewed on: 2nd August 2019

Insurance

One good company Cip insurance More information from first time Reviewed on: 3rd July 2019

Worst Car Finance Company Experience Ever

Our complaint with this company is now into it's 9th month. The vehicle financed came with what we believe to be fraudulent documentation and was mis-described. The FSA Ombudsman has upheld part of our complaint but we must proceed with court action for the rest. You can read my complaint and see the documents (when uploaded) via a link on Close Brothers own Facebook page or go to:- Close Brothers Motor Finance?... Read This First. on Facebook where you can like, share, comment or add your own experiences. Reviewed on: 10th June 2019

Worst Car Finance Company Experience Ever

We have an ongoing complaint of some 9 months regarding the supply of what we believe to be fraudulent documentation for our vehicle. Part upheld by the FSA Ombudsman and now having to proceed with court action. I've submitted full details on their own Facebook page or you can go to :- Close Brothers Motor Finance?...Read This First' where you can like, share, comment or add your own experience. Reviewed on: 10th June 2019

Simple application process

Quick decision to drive away with payments to suit my lifestyle Reviewed on: 8th April 2019

Not interested in Customer complaints

This company financed my car which should have come with FSH however the documents which were provided weeks later were full of discrepancies, obvious errors and appear fraudulent. Our complaint to Close Brothers fell on deaf ears as they accepted the service records as genuine after one phone call to the servicing garage even though they were aware that it had a family connection to the car dealer. They have made no further investigation to put our minds at rest and 5 months on whilst still providing a financial service to the dealer. We are having to take legal action against Close Brothers as they are jointly liable for the vehicles description at time of sale. Reviewed on: 25th February 2019

Brilliant

We renewed our Insurance six months ago and went with one call close brothers are our provider. They are easy to deal with. Always pleased to help and plesnet to talk to. They are transparent with their services costs and fees (always a bonus when choosing financial services). Reviewed on: 6th November 2018

Car Finance

Car Finance made easy with good rates easy to talk to and an online account to see how much you owe in your car Reviewed on: 19th September 2018

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Close Brothers: Car Finance reviews

100% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Close Brothers Car Finance reviews (61)

DO NOT BUY

Avoid they have no compassion

RIP off merchants!

Callous and scammers

Insurance

Worst Car Finance Company Experience Ever

Worst Car Finance Company Experience Ever

Simple application process

Not interested in Customer complaints

Brilliant

Car Finance

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