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Clydesdale Bank: Current Account reviews

Name: Current Account
Rating: 3.75 (61 reviews)

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3.61

Based on 61 reviews, last reviewed 3rd Apr 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

18%

10%

18%

Latest highest rating:

5

Reliable Banking I have been with this bank for 16 years and I have never had an issue with they way they have dealt with my enquires. Reviewed on: 3rd April 2023

Latest lowest rating:

1

On-line banking since it switched to virgin is dire On-line banking since it switched to virgin has been dire, using either the virgin, or the old clydesdale on-line. Been waiting for 10 minutes now, t... Read more Reviewed on: 24th December 2021

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About this product

Clydesdale Bank's current accounts are now only available through Virgin Money.

Clydesdale Bank Current Account reviews (61)

Review of the Clydesdale Bank, Current Account:

Good but shame about the snail mail and long reference numbers

I recently switched my current account to Clydesdale and have now been with them approximately 3 months. To open the account I unfortunately could not carry this out online I had to call up, luckily I spoke to a very helpful and polite staff member who ran me through the process ensuring everything was understood but being aware of time and not taking up more of mine than was necessary. During opening I expressed my interest in switching an existing account from elsewhere, unfortunately this could not be actioned online or over the phone however all the documents arrived to me promptly after a few days for me to complete by hand and return with copies for my records. I was slightly concerned by the long hand nature of completing forms, & the forms to be returned were not as identifiable as I feel they could be (ie in order of identifying or title as mentioned & clearly shown) which resulted in me missing one form to be returned however they got on this very quickly to avoid any delays. Registration for online banking was relatively straight forward however to log in on a PC required me to remember a long unrelated reference number which I struggled with therefore often could not check items until at home with all my documentation available or would only view limited details on the mobile app to get a rough idea. I had also read about requiring a pass code gadget to carry out transfers over £300 which was not well detailed however I have found that through the mobile app this is not needed which is positive providing everything is set up. The switch itself was carried out promptly and on the date requested, which I had thought may be a stretch with having to return all the forms by post, with no problems for any reoccurring payments. Since opening I have had no need to contact them as everything has functioned smoothly, they did contact me to check my satisfaction which was a nice touch although a bit sales call ish however the comments I had and passed on during the call were accepted and I feel happy that they will be taken on board and considered in their operations. Overall a pleasant company to deal with who carry out requests promptly without any problems (in my dealings) but currently a little in the dark ages with paper forms that could result in misread writing but they are working to improve. I have scored them a 3 as in this day & age I really would expect to be able to open an account online & action a switch over the phone at a minimum. Reviewed on: 10th August 2015

Reliable Banking

I have been with this bank for 16 years and I have never had an issue with they way they have dealt with my enquires. Reviewed on: 3rd April 2023

Amazing

I have been a Clydesdale customer since I opened my first ever bank account and they have never let me down. I will be a customer for life and recommend them to absolutely everyone. Reviewed on: 3rd April 2023

No frills with bills

Had my account for years with no issues. The updated app is great and helps me keep track of my current account and savings. Reviewed on: 14th January 2023

Friendly, helpful, local and online.

I've been banking with the Clydesdale Bank for at least 30 years now, and have found the tellers and managers in Branch and on their telephone service, to be very helpful, knowledgeable and friendly. Their online banking system is very easy to use, and basically, in all the time I've held an account with the Clydesdale I've been very satisfied - until, of course, they shut down so many branches, leaving me with an accessible but very inconvenient local one. But then, all banks seem - regrettably - to be doing the same. Reviewed on: 20th January 2022

On-line banking since it switched to virgin is dire

On-line banking since it switched to virgin has been dire, using either the virgin, or the old clydesdale on-line. Been waiting for 10 minutes now, trying to move money, while it's saying 'Loading', it's not the first time. It's been happening more and more since Virgin came into the act. I've been with Clydesdale 30+ years, now I'm going to change. Reviewed on: 24th December 2021

Bank account with useful benefits

Clydesdale Bank Reward Account is an easy to use account with a decent app which includes allowing you to pay in cheques via the app without having to visit a branch. Reviewed on: 16th April 2021

Signature Account

Fantastic packaged account for great value of £13.50. Offers Travel Insurance, Breakdown Cover, Mobile Insurance and Gadget Cover. Reviewed on: 19th July 2020

Signature Account

Fantastic value for money. Travel Insurance, Breakdown Cover, Mobile Phone and Gadget Insurance all for £13.50 per month. Reviewed on: 28th April 2020

Very bad bank

I wish I never joined this bank I wish I read the reviews but I joined virgin money bank which I now find out is Clydesdale bank big big big mistake. My story is I have stage 4 terminal cancer bone lung blood very rare and very aggressive sarcoma I opened this account 3 weeks ago to have my benefits paid into it yesterday I found out that my account has been put on hold and have stopped me from gaining access to my money with no reason what so ever and I have been told by all government agency that they cannot hold benefits monies paid to me it is illegal and they are breaking the law but hey do they listen no they have caused me stress and it’s killing me so they are some evil people working there rude VERY VERY RUDE and they do not care I have reported them to ombudsman who are now looking into this and solicitors for breaking the law I hope and pray they lose there banking licenses and never operate again so MY FELLOW BANKERS PLEASE DO NOT BANK WITH THIS BANK Reviewed on: 11th March 2020

Wish I never joined this bank

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Clydesdale Bank: Current Account reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Clydesdale Bank Current Account reviews (61)

Good but shame about the snail mail and long reference numbers

Reliable Banking

Amazing

No frills with bills

Friendly, helpful, local and online.

On-line banking since it switched to virgin is dire

Bank account with useful benefits

Signature Account

Signature Account

Very bad bank

Wish I never joined this bank

Do you have a different Clydesdale Bank product?

There's still more to see!

Join Smart Money People

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