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Complete Cover Group: Insurance Broker reviews

Name: Insurance Broker
Rating: 4.12 (439 reviews)

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4.03

Based on 439 reviews, last reviewed 24th May 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

66%

13%

14%

Latest highest rating:

5

Good Service I can recomand them 100% greau service and very faat answers and changes. Reviewed on: 26th July 2022

Latest lowest rating:

1

Horrible Guys!! This company is unbelievable!!! They increased my insurance with £750 after one month. I cancelled of course and they charged me a lot! I spoke... Read more Reviewed on: 24th May 2023

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About this product

At Smart Money People, we collect Complete Cover Group Insurance Broker reviews from customers like you. If you're thinking of getting using Complete Cover Group check out our reviews, or if you're an existing Complete Cover Group customer - please share your experiences with our community in order to help out others!

Complete Cover Group Insurance Broker reviews (439)

Review of the Complete Cover Group, Insurance Broker:

Stay clear of these

Terrible company to deal with. cant get through on phone unless you stay on hold over an hour. they dont answer emails. charged me £125.00 to cancel 3 week old policy and kept my deposit. real crooks stay clear of them. spend your hard earned money elsewhere Reviewed on: 28th October 2021

Very helpful

Customer services rep was very helpful, pleasant and polite and answered all my queries Reviewed on: 2nd August 2017

Excellent

Friendly staff, got better deal comparing other companies, easy to upload documents through portal Reviewed on: 2nd August 2017

Biffi Smith is Great

Biffi Smith is fantastic in complete cover group she gave brilliant support to help me in my insurance. Reviewed on: 1st August 2017

Biffi Smith is great

Today i have spoken to complete cover group i got no good responce from 2 guys over the phone.then 3rd time I spoke to Biffi Smith She is brilliant and have very good sense of humer to listen and understand to customers feelings.In short she gave me a great customer service and sorted my problem very quick.....Thanks Biffi you r great....... Regards Magsi Reviewed on: 1st August 2017

Scam artists

Took up insurance with this company as they presented the best quote on comparison websites called to arrange policy and salesman was relatively helpful up until receiving my card details for the deposit afterwards I was apparently dead to them as almost immediately I couldn't get hold of the original salesman (Jamie Jotangia) when attempting to ask for proof of insurance to be sent to me. I had to call and email several times before receiving any documents from them, after being told I would have my policy cancelled if I didn't provide documentation of my own that I had already sent at this point nevertheless I had to call to remind them that they had received said documents. After opting to pay monthly the total of my insurance had jumped by 600 pounds and I wasn't made aware of this until long after the cooling off period when they explained there had been a mistake on their end with my deposit being taken twice and my payments would be far more than they had told me, I called to cancel and was told I would lose my whole deposit which was almost a third of the total cost plus I would be charged for the administration involved in keeping my deposit and deleting my name off their system even though it was their "mistake" that made the insurance seem much more competitive than it actually was during the time in which I was allowed to cancel free of charge, but they were not interested in accepting any liability for this. Final insult received when I had to request my proof of no claims several times and also email quality control so I could finally cut ties with this broker forever, review could go on longer detailing the hours of my life spent on hold to their call centre trying to fix mistakes made by them and the charges incurred on my phone bill. This is the first review I have ever left before on a product or company and this should speak volumes of my dis-satisfaction with this broker and I would recommend avoiding at all costs. Reviewed on: 25th July 2017

Reply from Complete Cover Group Dear Ian, I thank you for your valuable time taken to provide us with your feedback. Please be assured that we will be looking into this. We take your feedback seriously and will be investigating all of the points you have raised. We will be in contact with you shortly. Kind regards, Charmaine. Response date: 26th July 2017

Customer for three years

I have been with this company three years, after a year I had financial difficulties and they were so understand and allowed me to pay back when I wanted and I was able to keep my policy. They was able to match my Renewal price to the ones I found online. Amazing service Reviewed on: 25th July 2017

Very helpful

Needed more time to pay due to unforeseen curcirmstances Manager gave extra 48 hr Very happy still insured,,, Reviewed on: 24th July 2017

Service

Excellent service.friendly and dealt with all by phone.sounded very experienced and knew what he was doing. Should receive recognition for the way he handled the call Reviewed on: 21st July 2017

Helpful customer service staff

Only reason we didn't give 5 star was because of the initial issue with registering with the online portal. When I asked for help with this I was just directed back to using the same link I had issues with in the first place. Then they never got back to me However when calling up just now Alexis was really helpful and sorted the issue within a few minutes - brilliant Reviewed on: 19th July 2017

Shocking Customer service

I have found this company to be very unhelpful and very poor customer service. I have just called to add a driver to the policy , I was on hold a number of times and the total call time was 46 minutes , then received the documents ..... they have put an incorrect surname on .... so i as i am writing this i am on the phone to them, currently on hold so far 13minutes !!!! wish me luck ..... Reviewed on: 17th July 2017

Reply from Complete Cover Group Thank you for your valuable feedback and we are sorry for all inconvenience. An agent will be contacting you shortly to ensure that you are now happy with your policy. With kind regards, Charmaine. Response date: 18th July 2017

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Complete Cover Group: Insurance Broker reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Complete Cover Group Insurance Broker reviews (439)

Stay clear of these

Very helpful

Excellent

Biffi Smith is Great

Biffi Smith is great

Scam artists

Customer for three years

Very helpful

Service

Helpful customer service staff

Shocking Customer service

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