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Complete Cover Group: Insurance Broker reviews

Name: Insurance Broker
Rating: 4.12 (439 reviews)

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4.03

Based on 439 reviews, last reviewed 24th May 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

66%

13%

14%

Latest highest rating:

5

Good Service I can recomand them 100% greau service and very faat answers and changes. Reviewed on: 26th July 2022

Latest lowest rating:

1

Horrible Guys!! This company is unbelievable!!! They increased my insurance with £750 after one month. I cancelled of course and they charged me a lot! I spoke... Read more Reviewed on: 24th May 2023

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About this product

At Smart Money People, we collect Complete Cover Group Insurance Broker reviews from customers like you. If you're thinking of getting using Complete Cover Group check out our reviews, or if you're an existing Complete Cover Group customer - please share your experiences with our community in order to help out others!

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Complete Cover Group Insurance Broker reviews (439)

So far so good!

The customer service has always been good, also not being put on hold for hours is appreciated Reviewed on: 6th March 2017

Ok no problems so far

Ok no real problems so far bit of a farse trrying to change my car over! Had to ring them 4 times to do it even though they promise me 3 call backs Reviewed on: 5th March 2017

Reply from Complete Cover Group Hello Gemma. Thank you for your feedback it is important to us. Response date: 16th March 2017

Very happy with my service

I'm very happy with the service and the quote I got for my car insurance. Reviewed on: 5th March 2017

A pleasure to speak to Myles customer advisor

I called in for a change of vehicle and was pleasantly put through to a gentlemen by the name of Myles who advised due to my Insurer being closed he would not be able to get the change of vehicle done o had asked him if he could take the details down and call me back, which Myles did the following day and was a pleasure to speak to Reviewed on: 4th March 2017

Very good service they offer mee today tank you you are the best

I am happy to say that you have the best service advisor from UK Reviewed on: 4th March 2017

Good

Very good services and chep!amaziiiinnnnnnggggg Reviewed on: 3rd March 2017

you are worst worst insurance companies in uk

you are worst worst insurance companies in uk my car broke down bought a nother car until i fix my car you guys charge me 140£ for 3 weeks . everbody elase charge 30 to 40 £ made a mistake choosing you Reviewed on: 2nd March 2017

Reply from Complete Cover Group Hello Alan. Thank you for your feedback I've asked one of our senior team to contact you to assist with your comments. Regard Samantha Response date: 2nd March 2017

fab

Unmesh has been a great help! always called me back when he said he would. got me the best prices. very polite Reviewed on: 2nd March 2017

AVOID AVOID AVOID SCAMSCAMSCAM

I insured my car with them in 2014. Everything was fine until I've decided to sell my car and cancel my policy. I renewed my policy in November 2016, total premium was £1600 for a full year. In February 2017 I've decided to sell my car so I phone up to cancel my policy. People in customer service gave me 4 different prices to cancel my policy in 2 days! First they said £312, than £360. 2 days after it was £560 and £486.16. Obviously someony is making the prices up if nobody is able to provide me with correct answer. I've spoke to manager called Gary, not helpful at all, raising his voice, speaking over me. I' ve asked him to check my previous phone calls and see what prices I was given but he basically told me that he doesn't need to as the last price they gave me is correct! Very upsetting. I'm 5 months pregnant and getting stressed while dealing with these people in such a bad way is the last thing I need. I am currently trying to resolve this matter with financial ombudsman as £500 for cancelling your insurance policy is way too much. !!!Avoid them and read other reviews online before choosing them!!! Reviewed on: 21st February 2017

Reply from Complete Cover Group Hello. Thank you for your feedback all feedback is important to us. I have raised your concerns with our complaints team. They will investigate and contact you directly. Regards Samantha Response date: 22nd February 2017

Bullies!

I got a qoute on Confused.com and they were my best qoute so I phoned in to proceed with the qoute when the qoute was finalised, they increased the premium without a valid reason. Then a few days later I went on money supermarket and I got another qoute with them which was £500 cheaper without changing any details . So, I attempted to call them again and I was told that I was changing the mileage and car price which sometimes car price is automated and I was checking price difference for the mileages incase I wanted to go on long trips. They used that as an excuse to increase the premium once again. They were not reasonable and I spoke to their manager and he made it even more difficult. This company are theives as they decline the qoutes on comparison sites and increase the qoute without valid reasons. They are very rude and inconsiderate. I wouldn't advice getting insured with this company at all Reviewed on: 18th January 2017

Reply from Complete Cover Group Hello Mohamed. Thank you for your feedback. Your comments are important to us. We will contact you direct to assist. Regards Samantha Response date: 1st March 2017

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Complete Cover Group: Insurance Broker reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Complete Cover Group: Insurance Broker now

Complete Cover Group Insurance Broker reviews (439)

So far so good!

Ok no problems so far

Very happy with my service

A pleasure to speak to Myles customer advisor

Very good service they offer mee today tank you you are the best

Good

you are worst worst insurance companies in uk

fab

AVOID *AVOID *AVOID SCAM*SCAM*SCAM

Bullies!

Review Complete Cover Group: Insurance Broker now

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