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Complete Cover Group: Insurance Broker reviews

Name: Insurance Broker
Rating: 4.12 (439 reviews)

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4.03

Based on 439 reviews, last reviewed 24th May 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

66%

13%

14%

Latest highest rating:

5

Good Service I can recomand them 100% greau service and very faat answers and changes. Reviewed on: 26th July 2022

Latest lowest rating:

1

Horrible Guys!! This company is unbelievable!!! They increased my insurance with £750 after one month. I cancelled of course and they charged me a lot! I spoke... Read more Reviewed on: 24th May 2023

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About this product

At Smart Money People, we collect Complete Cover Group Insurance Broker reviews from customers like you. If you're thinking of getting using Complete Cover Group check out our reviews, or if you're an existing Complete Cover Group customer - please share your experiences with our community in order to help out others!

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Complete Cover Group Insurance Broker reviews (439)

Useless, 3rd party nonsense!

Don't get in a car accident if you're insured by complete cover - they sublet the claim out to hertz and have them essentially run around and do nothing.... staff are unhelpful, not trained correctly and i'd never renew my policy - worst service i've ever experienced. The only thing i can put it down to is that a young drivers are disregarded by this company and offered a lower form of service. Reviewed on: 10th January 2017

Reply from Complete Cover Group Hello Amy. Thank you for your feedback. Our customer journey is important to us. I will contact you direct to look into your comments. Regards Samantha Response date: 1st March 2017

Con merchants

Previously trading as A&A. A horrendous experience. AVOID. They 1. Renewal - told me not to do anything - my policy would be automatically renewed. 2. When I didn't do anything, they cancelled my policy. 3. They then quoted me £800+ (previously £320) for a new policy due to my panic needing the car that day to go away for 2 weeks saying this was because of them cancelling my policy. 4. They asked for proof of my 10 years no claims bonus when it was they who kept the records. 5. When I finally arrived back home I received a quote from another company for £288. 6. After complaining to them, they finally cancelled my policy after 12 days but incurred a penalty clause of £104 which I will have to pay. Customer care is non existant. AVOID AVOID. Reviewed on: 5th January 2017

Reply from Complete Cover Group Hello Sioned. Thank you for your feedback it's important to us. We will investigate your comments and contact you direct. Regards Samantha Response date: 1st March 2017

Missguide. They should be closed down!

I am still waiting for terms and conditions now 4 weeks. Only sent me booklets, and welcome letters. I phone them, and always put me on hold for long times. They dont even know what am I covered for. Lied onnthe phone I am covered for repair costs. When I asked for written documents where is that in my policy, than told me I am not covered for repair. Only told me to pay for it. Breakdown cover: They just sell this, but they have no idea what is included on this cover. I am asking them every week twice to send me what am I payed for with breakdown cover, but they have only this answer: "Special Conditions Please refer to the Complete Cover Group website document link for full details of the policy & Terms and Conditions" There is no further info on website. Why did they keep sending me this same bullshit? This is not terms and conditions. This company is a joke. Reviewed on: 3rd January 2017

Reply from Complete Cover Group Hello. It's Samantha here from Complete Cover Group. I'm sorry to hear you're unhappy with our service. I will contact you direct to assist. Regards Response date: 1st March 2017

Worst experience ever

This is the worst company i ever joined, for the past 7 months I had problems every month with this company, the customer service members had no manners and even the managers was not helpful during the dilemma. They cannot deal with confilicts and they only thing they can do keep charging your account. I got to the point that i woke up with stress every day. So please be very careful with joining them. Reviewed on: 28th December 2016

Reply from Complete Cover Group Hello Mohammed. Thank you for your feedback it's important us. I will contact you direct to look into your comments. Regards Samantha Response date: 1st March 2017

Terrible Customer Service

I would strongly avoid this company at all costs if you can. It would be quicker, cheaper and easier to arrange your own car insurance by going on confused.com Reviewed on: 21st December 2016

Reply from Complete Cover Group Hello Charmaine. Your feedback is important to us. I will contact you direct to discuss your comments. Regards Samantha Response date: 1st March 2017

Great customer service

Alexander was great to deal with today. Had terrible experience with insurance before this so was such a relief to have good people to deal with straight from the off set. Keep up the good work guys xx leanne and James keegan xx Reviewed on: 8th December 2016

Be aware!!!!!!

I've cancelled my van policy after 3 weeks because i sell it that van . They quote for a full year was £870, and the money they ask after 3 weeks of policy was £470 in total . Reviewed on: 6th December 2016

Reply from Complete Cover Group Hello Ionel. Your feedback is important to us. To enable us to look into your comments we will contact you direct. Regards Samantha Response date: 1st March 2017

really bad customer service

Simply riping off people , agent entered my details wrong. Now the company is not accepting it . Wants higher cancellation fees Reviewed on: 22nd November 2016

Reply from Complete Cover Group Hello. Your feedback is important to us. I will contact you direct to assist with your comments. Regards Samantha Response date: 1st March 2017

CANCELLED MY POLICY WITHOUT MY CONSENT

CALLED TO DISCUSSS MY CANCELLATION , AARON CUT ME OFF WHILE I WAS STILL IN DISCUSSION. THREE DAYS LATER GOT A TEXT THAT I NEED TO PAY £320 OFF BECAUSE I CANCELLED MY POLICY . WHICH I DID NOT AGREE AND AWARE THAT MY POLICY WILL BE CANCELLED AS IT WAS NOT IN MY FINANCIAL INTEREST TO CANCEL IT AFTER THE LARGE FEE THEY ASKED FOR. BEEN DESCRIMATED VICTIMISED AND RIPPED OFF. DO NOT USE THEM, CUSTOMER SERVICE IS VERY POOR , VERY RUDE , AND TRY TO USE THERE POWER TO ENTRAP YOU . HAVE NO RESPECT FOR CUSTOMERS Reviewed on: 14th November 2016

Reply from Complete Cover Group Hello Mahammed Thank you for your feedback. Your comments have been notified to the Department Manager. Response date: 1st March 2017

Had great customer experience

The staff were very helpful for me, they gave me the best advice and found me the best insurance. They were very polite & kind. Reviewed on: 31st October 2016

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Complete Cover Group: Insurance Broker reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Complete Cover Group: Insurance Broker now

Complete Cover Group Insurance Broker reviews (439)

Useless, 3rd party nonsense!

Con merchants

Missguide. They should be closed down!

Worst experience ever

Terrible Customer Service

Great customer service

Be aware!!!!!!

really bad customer service

CANCELLED MY POLICY WITHOUT MY CONSENT

Had great customer experience

Review Complete Cover Group: Insurance Broker now

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