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Review of the Complete Cover Group, Insurance Broker:

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Missguide. They should be closed down!

I am still waiting for terms and conditions now 4 weeks. Only sent me booklets, and welcome letters. I phone them, and always put me on hold for long times. They dont even know what am I covered for. Lied onnthe phone I am covered for repair costs. When I asked for written documents where is that in my policy, than told me I am not covered for repair. Only told me to pay for it. Breakdown cover: They just sell this, but they have no idea what is included on this cover. I am asking them every week twice to send me what am I payed for with breakdown cover, but they have only this answer: "Special Conditions Please refer to the Complete Cover Group website document link for full details of the policy & Terms and Conditions" There is no further info on website. Why did they keep sending me this same bullshit? This is not terms and conditions. This company is a joke. Reviewed on: 3rd January 2017

Reply from Complete Cover Group Hello. It's Samantha here from Complete Cover Group. I'm sorry to hear you're unhappy with our service. I will contact you direct to assist. Regards Response date: 1st March 2017

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