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Countingup: Business Account reviews

Name: Business Account
Rating: 4.86 (2660 reviews)

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4.85

Based on 2,660 reviews, last reviewed 23rd May 2025

161% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Reliable and flexible credit Reliable and flexible credit, I'm a very satisfied customer. The one time there was an issue (with payment my end) their customer services were excell... Read more Reviewed on: 23rd May 2025

Latest lowest rating:

1

Avoid This Bank at All Costs Read the 1-Star Rev... Avoid This Bank at All Costs – Read the 1-Star Reviews First! I opened a staff account with this bank under my company, Motolink South Wales Limited,... Read more Reviewed on: 10th April 2025

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About this product

Countingup offer an all-in-one business current account with built-in accounting and tax tools.

With Countingup’s business account, you can accept payments as soon as your account is open. You can also use the app to create and send unlimited professional invoices for free, and receive alerts when you’ve been paid.

Countingup business account reviews help you find out what it’s really like to be a customer. If you’ve used Countingup before, you can also leave a review and share your experience.

Countingup Business Account reviews (2660)

Review of the Countingup, Business Account:

I strongly advise against using Countingup for your...

I strongly advise against using Countingup for your business banking needs. While I understand that financial institutions have legal and regulatory obligations, the manner in which Countingup has handled my situation is unacceptable and falls short of the standards expected from a reputable financial service provider. In traditional business banking, clients are assigned a dedicated relationship manager who works closely with them to address any concerns or issues that may arise. This personalised approach ensures that problems are resolved efficiently and professionally, minimising the risk of abrupt account suspensions or closures. Countingup's actions demonstrate a clear lack of such a customer-centric approach. The tone of their emails is cold, robotic, and devoid of empathy, which is highly inappropriate and detrimental to maintaining a healthy relationship with clients. Instead of fostering trust and understanding, their communication style only serves to alienate and frustrate customers who have entrusted them with their financial matters. Moreover, Countingup's demand for personal bank statements and emails from clients and suppliers is a serious breach of privacy and raises concerns about the security of sensitive data. The extent of data requested is not proportionate to the situation at hand, and clients have the right to know exactly how their personal information will be handled, stored, and protected. The uncertainty surrounding the extent to which these statements and emails will be used and shared is deeply troubling and erodes the confidence that clients place in this institution. Furthermore, suspending accounts without prior investigation is an accusatory act that presumes guilt without due process. Requesting emails from clients and suppliers without their explicit consent is also a violation of their privacy rights. These third parties may not want their details shared with Countingup, and it is unethical to pressurise clients into disclosing such information without proper authorisation from all parties involved. To make matters worse, Countingup's insistence on conducting these sensitive exchanges over unsecured email channels demonstrates a blatant disregard for data security. Requesting personal bank statements and emails containing confidential information to be sent via unencrypted email is an unacceptable practise that leaves clients and their associates vulnerable to potential data breaches and unauthorised access. In light of these issues, I strongly believe that Countingup's practises are unacceptable and fall far short of the standards set by traditional business banking institutions. Their actions have severely damaged the relationship between the bank and its clients, and it is imperative that they re-evaluate their approach to customer service, data security, and communication methods. I urge potential clients to carefully consider the risks associated with entrusting their financial matters to Countingup. Instead, seek out alternative banking solutions that prioritise your needs, respect the privacy of all stakeholders, and maintain the highest standards of data security. Reviewed on: 21st June 2024

Reply from Countingup Hi Salomon, Thank you for your feedback. We want to assure you that our actions have been in compliance with the regulatory requirements for financial institutions in the UK. As a financial institution, Countingup may need to take measures such as better understanding, suspending, and/or closing accounts as part of our legal and regulatory obligations. It's important to note that all financial institutions have the authority to impose suspensions or closures at any time. These actions are not specific to Countingup alone. This means that regardless of where you choose to bank in the UK, similar actions could occur. Banks and financial institutions are sometimes required by law to take action without informing account holders. These actions are outlined in the Terms & Conditions that you agreed to when opening your account with us and have been detailed in our communications since then. We will not publicly comment on specific reasons or actions we may or may not have taken due to the complex legal and regulatory obligations we hold. However, we will provide as much information as we can privately. We will keep in touch with you privately and help in any way we can, following our legal and regulatory responsibilities. As part of our commitment to integrity, we will ensure that we act fairly and consistently. Response date: 17th September 2024

Reliable and flexible credit

Reliable and flexible credit, I'm a very satisfied customer. The one time there was an issue (with payment my end) their customer services were excellent. Reviewed on: 23rd May 2025

I recently had an excellent experience with my busin...

I recently had an excellent experience with my business bank account that I wanted to share. The online banking platform is user-friendly and intuitive, making it easy to manage my finances. Whenever I had questions, the customer support team was responsive and helpful, providing quick solutions to my inquiries. The range of features available for managing my business transactions has made my banking experience seamless and efficient. Thank you for providing such outstanding service! Reviewed on: 28th April 2025

Haven't had a problem with the company so I will sta...

Haven't had a problem with the company so I will stay with them Reviewed on: 24th April 2025

Easy App with great guidance

Really simply and easy to see what money you need for tax and how to manage your payments in a straight forward way! Reviewed on: 21st April 2025

I think app needs a little improvements in terms of...

I think app needs a little improvements in terms of the logo out button and also the charges needs to be reviewed to attract more customers Reviewed on: 20th April 2025

A good online bank for any small business.

As a small business owner, I wanted a bank that was simple to set up, user friendly and easy to use, low cost and hassle free. Counting up was all this plus has some great features such as ease of tracking and categorising expenses, can make invoices on the app to share and get paid. It also allows me to give access to my profit loss statement to my accountant. So far, I have no complaints, and it is one less thing for me to worry about in my business. Reviewed on: 20th April 2025

Very intuitive and stress free

Very intuitive and it makes everything so relaxed! Reviewed on: 19th April 2025

Very good

Very good fast payment secure payment and easy Reviewed on: 19th April 2025

Good for new starters entrepreneurs

Good for new starters entrepreneurs Reviewed on: 19th April 2025

Such an easy App to use

Such an easy App to use, particularly how it keeps track of tax due Reviewed on: 19th April 2025

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