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Countingup: Business Account reviews

Name: Business Account
Rating: 4.86 (2337 reviews)

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4.84

Based on 2,337 reviews, last reviewed 9th Feb 2025

5800% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Very useful insights,easy-going,all I need in a sing... Very useful insights,easy-going,all I need in a single place. Reviewed on: 9th February 2025

Latest lowest rating:

1

I cannot pay in a commission cheque because no post... I cannot pay in a commission cheque because no post office branches have the right envelopes. I have sent several emails about this and received no r... Read more Reviewed on: 3rd February 2025

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Countingup Business Account reviews (2337)

Review of the Countingup, Business Account:

I strongly advise against using Countingup for your...

I strongly advise against using Countingup for your business banking needs. While I understand that financial institutions have legal and regulatory obligations, the manner in which Countingup has handled my situation is unacceptable and falls short of the standards expected from a reputable financial service provider. In traditional business banking, clients are assigned a dedicated relationship manager who works closely with them to address any concerns or issues that may arise. This personalised approach ensures that problems are resolved efficiently and professionally, minimising the risk of abrupt account suspensions or closures. Countingup's actions demonstrate a clear lack of such a customer-centric approach. The tone of their emails is cold, robotic, and devoid of empathy, which is highly inappropriate and detrimental to maintaining a healthy relationship with clients. Instead of fostering trust and understanding, their communication style only serves to alienate and frustrate customers who have entrusted them with their financial matters. Moreover, Countingup's demand for personal bank statements and emails from clients and suppliers is a serious breach of privacy and raises concerns about the security of sensitive data. The extent of data requested is not proportionate to the situation at hand, and clients have the right to know exactly how their personal information will be handled, stored, and protected. The uncertainty surrounding the extent to which these statements and emails will be used and shared is deeply troubling and erodes the confidence that clients place in this institution. Furthermore, suspending accounts without prior investigation is an accusatory act that presumes guilt without due process. Requesting emails from clients and suppliers without their explicit consent is also a violation of their privacy rights. These third parties may not want their details shared with Countingup, and it is unethical to pressurise clients into disclosing such information without proper authorisation from all parties involved. To make matters worse, Countingup's insistence on conducting these sensitive exchanges over unsecured email channels demonstrates a blatant disregard for data security. Requesting personal bank statements and emails containing confidential information to be sent via unencrypted email is an unacceptable practise that leaves clients and their associates vulnerable to potential data breaches and unauthorised access. In light of these issues, I strongly believe that Countingup's practises are unacceptable and fall far short of the standards set by traditional business banking institutions. Their actions have severely damaged the relationship between the bank and its clients, and it is imperative that they re-evaluate their approach to customer service, data security, and communication methods. I urge potential clients to carefully consider the risks associated with entrusting their financial matters to Countingup. Instead, seek out alternative banking solutions that prioritise your needs, respect the privacy of all stakeholders, and maintain the highest standards of data security. Reviewed on: 21st June 2024

Reply from Countingup Hi Salomon, Thank you for your feedback. We want to assure you that our actions have been in compliance with the regulatory requirements for financial institutions in the UK. As a financial institution, Countingup may need to take measures such as better understanding, suspending, and/or closing accounts as part of our legal and regulatory obligations. It's important to note that all financial institutions have the authority to impose suspensions or closures at any time. These actions are not specific to Countingup alone. This means that regardless of where you choose to bank in the UK, similar actions could occur. Banks and financial institutions are sometimes required by law to take action without informing account holders. These actions are outlined in the Terms & Conditions that you agreed to when opening your account with us and have been detailed in our communications since then. We will not publicly comment on specific reasons or actions we may or may not have taken due to the complex legal and regulatory obligations we hold. However, we will provide as much information as we can privately. We will keep in touch with you privately and help in any way we can, following our legal and regulatory responsibilities. As part of our commitment to integrity, we will ensure that we act fairly and consistently. Response date: 17th September 2024

Very useful insights,easy-going,all I need in a sing...

Very useful insights,easy-going,all I need in a single place. Reviewed on: 9th February 2025

Reply from Countingup Hi Robert, you’ve made our day! We’re so glad you’re enjoying Countingup. We’re on a mission to make our app the best it can be for small business owners like you. If you have any suggestions or other thoughts, you can let us know by sending us a message in the app. Have a lovely week Response date: 10th February 2025

Costs names

Some descriptions of how to classify the costs (naming them) were not very clear, overall service improved last 2 years Reviewed on: 6th February 2025

Reply from Countingup Hi there Mattie, Thanks for taking the time to share your experience. We really appreciate your feedback. If you’d like to discuss this further, you can message us in-app or email [email protected]. We recommend using in-app message as it’s a safer way to communicate. Please note that this isn’t a live chat service and we’re available 9am - 5pm, Monday - Friday. I have also included a link below to our support article outlining a list of suggested categories for payments. If there's any further categories you feel would be beneficial, please do not hesitate to let us know https://support.countingup.com/hc/en-us/articles/360005864878-Categories-for-limited-companies Response date: 7th February 2025

Excellent on line bank.

Excellent on line bank. App is clear and concise and very easy to navigate. Reviewed on: 5th February 2025

Reply from Countingup Hi Kathy, thank you for sharing your experience. We’re so happy that you’re enjoying your new business current account so far. We have lots planned so keep an eye on your inbox and our social media pages for updates. Got a question? Message us in the app and we’ll get back to you soon. Have a lovely day! Response date: 5th February 2025

Great online bank

Excellent online bank , easy app and excellent customer support ! To be perfect they should offer overdraft and international transactions. I am been customer for nearly 5 years and never had an issue. Reviewed on: 4th February 2025

Reply from Countingup Hi Thiago, Your 5-star review made our day, thank you! Your feedback has also been passed on to the relevant team. If you ever need any help, please don’t hesitate to drop us a message in-app and we’ll get back to you as soon as we can. Speak soon Response date: 5th February 2025

very good app

It has been very good with counting up, very straight forward app Reviewed on: 4th February 2025

Reply from Countingup Hello Luke, Thanks for sharing your experience! We really do have the best customers. If you need us at any time, please send us a message in the app and we will get back to you as soon as possible. Response date: 5th February 2025

Counting up has been great

Counting up has been great ever since i started my business in 2019. It app is very easy to use and has helped greatly in the smooth running of my business with my accounting Reviewed on: 3rd February 2025

Reply from Countingup Wow David, 6 years of being with us. You've certainly made our whole week. We’re on a mission to make our app the best it can be for small business owners like you. If you have any suggestions or other thoughts, you can let us know by sending us a message in the app. Have a lovely week! Response date: 5th February 2025

Brilliant to bank with you makes running my business...

Brilliant to bank with you makes running my business very easy works out tax estimates splits money spent into categories. Amazing bank. Reviewed on: 3rd February 2025

Reply from Countingup Hi Jason, thank you for leaving us a 5 star review. We love that you love our features. Our main goal is to make it easier to run a business so we’re happy to see our app is doing just that! Want to suggest a new feature? Drop us a message in the app and we’ll let the team know. Response date: 5th February 2025

The Land of Eagles

I use Countingup on daily bases especially for invoices and is honestly a lifesaver. Reviewed on: 3rd February 2025

Reply from Countingup Hi Klajdi, thanks for taking the time to leave us a lovely review. We’re on our way to making business finances simple with our easy to use app - we’re glad to hear you agree! Enjoy the rest of your week. Response date: 5th February 2025

Monthly charges are high comparing other banks

Monthly charges are high comparing other banks Reviewed on: 3rd February 2025

Reply from Countingup Hello SS Deri, Thank you for your feedback. We understand that pricing is an important factor, and we strive to offer value through our services. Our fees help support features tailored for businesses, but we appreciate your perspective and will share it with our team for review. Let us know if there's anything we can do to support you further! Response date: 5th February 2025

A great app.

A great app. So easy to use, helping me run my small business smoothly. Reviewed on: 3rd February 2025

Reply from Countingup Hello Mary, Thank you for your lovely review. We’re on a mission to make our app the best it can be for small business owners like you. If you have any suggestions or other thoughts, you can let us know by sending us a message in the app. Have a lovely rest of week Response date: 5th February 2025

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