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Direct Line: Car Insurance reviews

Name: Car Insurance
Rating: 3.78 (353 reviews)

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3.54

Based on 353 reviews, last reviewed 23rd Nov 2024

78% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Poor communication on claim handle I have been with direct line car insurance for more than 15 years . Everything will fine as long as you won’t deal any claims with them Recent experi... Read more Reviewed on: 23rd November 2024

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About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

Direct Line Car Insurance reviews (353)

Review of the Direct Line, Car Insurance:

Easy to deal with, good value and professional

Been with direct line for 2 years now. Still beat the vast majority of competition on premium even when I was an existing customer. Friendly personable and professional staff on the phone. Reviewed on: 8th November 2015

Rubbish company

Still waiting for insurance settlement incident happened 12months ago, we were not even in car gave insurance all of the information they requested from police etc, still waiting Reviewed on: 28th August 2022

My favourite car insurer

They've made being a member so easy. Each year they have sent a renewal which has been better than the previous year and been as good as any other quite of the compare sites, so I've stayed with them for several years! I feel secure with them. Thank you :) Reviewed on: 19th August 2022

Always in my sights

I keep looking at Direct Line with a view of staying with them Reviewed on: 19th August 2022

Great Until you need to use them for their intended purposes

Been insured with them for quite a few years it was great they would send a renewal price which would be like £20 less than the year before so id phone up and they would take over £100 off to match closer to what other companies were offering it was great couldn't fault them thought highly of them and recommend them to everyone, then earlier this year I ended up in a minor accident my car was written off didn't cost them much was only worth £1100 the other driver only had minor damage to their rear end and no injuries, got a courtesy car the next day and got payout in just over a week they were great dealing with it couldn't fault them there, then my insurance is due to be renewed next month and I'm shocked to find out they are trying to charge me more than double now, I completely get that the accident and the loss of my 2 years of my no claims will put the price up a bit but more than double? you'd think I had 6 points on my license and had been drunk driving, phoned them up waited over an hour to get through to be hung up on when they were looking into the price, then finally got through again to be told they are only willing to take £20 and a I don't care attitude, told them they need to take about £300 off or I won't be renewing and they said they won't. I'm shocked that this is how a loyal repeat customer is treated after using their service for its intended use, yes of course it's going to go up after an accident but more than double is a joke. so anyone thinking of going with them then yes they are a great company to use until god forbids you end up in an accident then try to renew you'll be in for a shock, like sorry for using you for what your supposed to be used for. Reviewed on: 18th August 2022

Bad

Always up insurance for no reason, every year I had to call and haggle for them to put in down, even though I’d never claimed for anything. Would not recommend Reviewed on: 13th August 2022

Amazing service

Renewed my car insurance in June. Direct Line sent me a renewal quote so I went on the internet to see if I could get a better price. When I phoned them up stating I had found a better price they not only matched it but quoted me less. A clear choice to renew with them. Reviewed on: 12th August 2022

worse customer service

I made a non fault claim. I did not get granted hire which I have in my policy neither curtesy car. The hire compani they deal with even worse. does not even answer the phone Reviewed on: 7th July 2022

Passengers cover for personal accident if drivers fault does no exist!

No cover is possible for passengers personal accident if driver at fault! Reviewed on: 3rd May 2022

Loyalty

Don't be fooled that directline are the cheapest or best insurance for vans . I had a renewal letter informing me that my van premium was increasing from £158 upto £262 , rang them for them to tell me that they where 100% confident that was the best price I could get only for me to go onto a comparison site and get it with Lloyd's bank for almost £100 CHEAPER . So much for customer loyalty after using then for 15 yrs they can take a running jump Reviewed on: 2nd April 2022

I was treated absolutely DISGUSTING by a complaints manager

I was treated absolutely DISGUSTING by a complaints manager. I’d been lied to by various members of the claims team about why they weren’t giving a like for like car whilst mine was in for repair, as they did in the simmer with another non-fault accident I was expecting some common courtesy and empathy. NO NOT THIS ONE, HE SPOKE TO ME LIKE SOMETHING FROM UNDER HIS SHOE & SAID HE WASN’T UPHOLDING MY COMPLAINT. I couldn’t believe how I was treated, after a week of no end of stress with being told different stories by various claims handlers. I’m now having to go to the Ombudsman. Reviewed on: 14th December 2021

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