Dudley Building Society Reviews

  Ratings based on 1,701 reviews       Last review 1 day ago    
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Dudley Building Society provides financial services on a local and national level. With ever developing ranges of savings accounts, mortgage products, financial advice, insurance, will writing and estate planning services; our purpose is to serve our...

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Dudley Building Society provides financial services on a local and national level. With ever developing ranges of savings accounts, mortgage products, financial advice, insurance, will writing and estate planning services; our purpose is to serve our Members. As a mutual Society the business is run for the betterment of its Members with profits reinvested back in rather than paying shareholders. With its Principal Office in the heartland of the Black Country the Society has five branches in the region, four of which have recently undergone significant refurbishment to further improve customer experience and the Society’s high street presence. Smart Money People is the place for Dudley Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services

Overall Rating

Amazing

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Dudley Building Society Review Insight

What are people saying in their reviews?

Channels

60% of feedback is People related

Customer profile

Top Age Profile: N/A

Top Channel Preference: N/A

Mortgages

Friendly and effective customer service

After being locked out of my account due to technical issues I rang up DBS and spoke to... Read more

After being locked out of my account due to technical issues I rang up DBS and spoke to Brenda.

Brenda was very friendly and reassuring. She helped direct my query to the appropriate department to resolve my technical issue and gave me some guidance on another query that I had regarding a mortgage account.

Reviewed on 21st October 2021
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Savings

Customer support

Polite and straight to the point. No time wasting.

Reviewed on 20th October 2021
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Savings

Good

Unknown to me before now but I took a chance on a building society I did not even know that existed.

Reviewed on 15th October 2021
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Savings

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Reviewed on 14th October 2021
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Savings

Excellent customer service and professionalism.

Whenever you call customer service, the response is always quick and representatives are eager to help and efficient in following up queries, calling you promptly. A completely different experience from some of the major banks, a real personal approach.

Reviewed on 11th October 2021
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Savings

Outstanding

It's a real pleasure for me having joined the Dudley Building Society. Great Staff, wonderful service and outstanding communications.

Reviewed on 9th October 2021
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Financial / Pension Advice

Very helpful

Couldn’t of been more helpful. Very satisfied.

Reviewed on 7th October 2021
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Savings

Very helpful

Brenda was very helpful had all the information I needed

Reviewed on 6th October 2021
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Savings

Brenda

Brenda was most helpful and sincere in her manner assisting with a small query.

Reviewed on 5th October 2021
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Savings

Local and Friendly

The staff are always on hand to to help Thanks to all xx

Reviewed on 4th October 2021
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Savings

Not been in the branch yet,but the lady on the phone was very pleased

Very friendly and kindly answered all my questions ,look forward to opening up a branch

Reviewed on 1st October 2021
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Savings

customer service

I don't like or want to use internet banking and reslly appreciate the personal and helpful assistant based service st dudley b s . And no I am not old and computer illiterate and I use computers everyday for work a d when necessary just don't find... Read more

I don't like or want to use internet banking and reslly appreciate the personal and helpful assistant based service st dudley b s . And no I am not old and computer illiterate and I use computers everyday for work a d when necessary just don't find it any more convenient than a personal service and I do worry about internet sucuity.
please do. it go the way of other banks keep a local service for local people.

Reviewed on 1st October 2021
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Savings

Child savings

Nice and friendly and very helpful

Reviewed on 30th September 2021
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Dudley branch review

Give mortgage to all homes with mines near by as this society was made for - zero rating on this

Reviewed on 27th September 2021
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Savings

Lovely friendly local staff!

The girls at Gornal Wood branch, are some of the nicest people you could wish to meet! Friendly, know their job and products, extremely helpful and professional but as local people, understand the area and are always happy to help out and get involved... Read more

The girls at Gornal Wood branch, are some of the nicest people you could wish to meet! Friendly, know their job and products, extremely helpful and professional but as local people, understand the area and are always happy to help out and get involved in community events.
People like Katie and her colleagues, are what makes Gornal such a lovely place, in which to do business. Long May they continue to provide such an excellent service!
Cllr Anne Millward
The Worshipful Mayor of Dudley.

Reviewed on 27th September 2021
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Savings

Dudley branch review

Nothing better than it is now. All counter staff are so friendly and helpful

Reviewed on 25th September 2021
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Savings

Dudley branch review

Great service at desks, well mannered staff. Interest rate initial attraction.

Reviewed on 24th September 2021
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Savings

Very friendly and helpful

Very helpful and fast and friendly staff

Reviewed on 23rd September 2021
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Dudley branch review

We were on a 1 hour parking bay and were dealt with very promptly

Reviewed on 22nd September 2021
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Savings

Dudley branch review

Staff are always helpful and friendly

Reviewed on 21st September 2021
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