Dudley Building Society Reviews

  Ratings based on 1,540 reviews       Last review 13 hours ago    
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Dudley Building Society provides financial services on a local and national level. With ever developing ranges of savings accounts, mortgage products, financial advice, insurance, will writing and estate planning services; our purpose is to serve our...

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Dudley Building Society provides financial services on a local and national level. With ever developing ranges of savings accounts, mortgage products, financial advice, insurance, will writing and estate planning services; our purpose is to serve our Members. As a mutual Society the business is run for the betterment of its Members with profits reinvested back in rather than paying shareholders. With its Principal Office in the heartland of the Black Country the Society has five branches in the region, four of which have recently undergone significant refurbishment to further improve customer experience and the Society’s high street presence. Smart Money People is the place for Dudley Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services

Overall Rating

Amazing

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Dudley Building Society Review Insight

What are people saying in their reviews?

Channels

59% of feedback is People related

Customer profile

Top Age Profile: N/A

Top Channel Preference: N/A

Mortgages

Good All Rounder

Dudley are a great lender with niches that other lenders dont have. Great for expat.

Reviewed on 23rd July 2021
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Savings

Visit to branch

All the staff in branch are lovely and so helpful. They do their best and are always there to advise you on anything. Great service.

Reviewed on 21st July 2021
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Savings

Service

Friendly efficient and relitivly quick

Reviewed on 21st July 2021
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Savings

Excellent

I came to the Dudley branch today and I was served by a lady called Brenda. She very very welcoming and friendly. I wasn’t kept waiting for long and she dealt with my transaction quickly. Afterwards she also talked me through the process of accessing m... Read more

I came to the Dudley branch today and I was served by a lady called Brenda. She very very welcoming and friendly. I wasn’t kept waiting for long and she dealt with my transaction quickly. Afterwards she also talked me through the process of accessing my account online.

Reviewed on 19th July 2021
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Savings

Friendly service

Always receive a friendly and helpful welcome .

Reviewed on 19th July 2021
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Savings

Great customer service

Polite and helpful Staff, comprehensive advice with transactions.

Reviewed on 19th July 2021
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Savings

sometimes information limited and tend to try pushing toward online everything which i do not want

basically imoved some money to yourselves some years ago as your interets rates were good and the customer experience was too. However I feel more and more not just yourselves but feel no eg no isa's now from you which is disappointing and offering... Read more

basically imoved some money to yourselves some years ago as your interets rates were good and the customer experience was too. However I feel more and more not just yourselves but feel no eg no isa's now from you which is disappointing and offering better rates to do online which I HATE the thought of. I want to see people face to face if i have an issue not press buttons to be put through to people who then do not know you only by an account number. I like the on street presence!Please keep this not just for me but for many older people who do not use computers and online is not ass SAFE as it should be . you hear bad stories daily! God Forbid it goes away from the PERSONAL EXPERIENCE IT IS NOW.

Reviewed on 18th July 2021
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Savings

Great service

Fantastic experience, would highly recommend.

Reviewed on 16th July 2021
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Savings

Customer service

All my dealing with you are telephonic..all your staff are so helpful its a pleasure to deal with them. So good i have recommended you to my daughtet and she also now uses you

Reviewed on 15th July 2021
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Savings

Horrible experience

Unable to get my funds transferred from a different bank to Dudley as I am not getting correct info from Dudley

Reviewed on 14th July 2021
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Reply from Dudley Building Society

Hi, we're sorry to hear that you had a poor experience with us. Please call us on 01384 231414 or email enquiries@dudleybuildingsociety.co.uk with your name, roll/account number (if you're an existing customer) and some more details of your experience with us. We can then look into what has happened and try and resolve this for you.

Savings

Great customer service

had a friendly and informative representative assisting with providing suitable information for my savings account

Reviewed on 14th July 2021
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Will Writing

Excellent service

Spoke to lady in the branch she could not do enough for me about my account

Reviewed on 14th July 2021
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Savings

Excellent Service

Always helpful, nothing is to much trouble

Reviewed on 14th July 2021
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Savings

Todays visit

I was dealt with very quickly and politely.

Reviewed on 14th July 2021
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Savings

Service

As usual friendly service. Perhaps a good idea to have a second person checking on the queue as at times long waits e.g. last time 15 minutes as customer in front of me had complicated business and nobody else came out to... Read more

As usual friendly service. Perhaps a good idea to have a second person checking on the queue as at times long waits e.g. last time 15 minutes as customer in front of me had complicated business and nobody else came out to serve.
Cashier should have called for assistance.

Reviewed on 14th July 2021
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Savings

Excellent service

Jackie was welcoming and always has a smile on her face, she dealt with my enquiry quickly.

Reviewed on 14th July 2021
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Savings

Professional, knowledgeable staff

I visited the Brierley Hill branch and spoke to a... Read more

I visited the Brierley Hill branch and spoke to a Brenda.
I asked for information on an ISA and asked for tax receipts and to also confirm a change of address.
Brenda was professional, knowledgeable and friendly.
All round a pleasant and productive visit

Reviewed on 13th July 2021
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Savings

Customer service

Everyone in your brierley hill branch are absolutely lovely, always professional, always courteous, always with a smile ,you can tell they are a good team all working together .

Reviewed on 13th July 2021
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Savings

Customer service

Everyone in your brierley hill branch are absolutely lovely, always professional, always courteous, always with a smile ,you can tell they are a good team all working together .

Reviewed on 13th July 2021
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Savings

Excellent customer service

Very useful having a society on our doorstep, very friendly staff.

Reviewed on 13th July 2021
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