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Dudley Building Society: Financial / Pension Advice reviews

View other Dudley Building Society products
4.59
Based on 53 reviews, last reviewed 3rd Feb 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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2 star
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0%
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2%

Latest highest rating:

5

Customer service I use the Dudley branch and staff always helpful and friendly.I visited today and was dealt with swiftly and friendly manor by Brenda.always a pleasur... Read more Reviewed on: 3rd February 2025
David G's avatar
David G

Latest lowest rating:

1

50/50 Missing information not passed on to me as a customer. I was also sent outdated interest rate information - it was not even valid. The information giv... Read more Reviewed on: 6th December 2022
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Verified Member Dudley BS
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Dudley Building Society Financial / Pension Advice reviews (53)

Customer service

5
I use the Dudley branch and staff always helpful and friendly.I visited today and was dealt with swiftly and friendly manor by Brenda.always a pleasure to go there Reviewed on: 3rd February 2025
David G's avatar
David G

good interest rates

3
good interest ratesI did experience problems and delays with changing nominated bank account, and problems with the automatic logging out off the account on line without warning Reviewed on: 16th September 2024
Lee c's avatar
Lee c

Called in to deposit a cheque into a savings account.

5
Called in to deposit a cheque into a savings account. Reviewed on: 26th March 2024
Martin Homer's avatar
Martin Homer

AN Excellent Service all round

5
From the moment I opened my savings account I have had nothing but excellent service. I needed to query what evidence of identity was acceptable and phoned and was met by courtesy and professionalism. I have no hesitation in recommending this building society to others and have in fact already done so to a close friend. Reviewed on: 18th August 2023
Verified Member Dudley BS's avatar
Verified Member Dudley BS

50/50

1
Missing information not passed on to me as a customer. I was also sent outdated interest rate information - it was not even valid. The information given needs to be 100% accurate but is not. Reviewed on: 6th December 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Dudley Building Society Branch Review

5
Carol - advised, and served very efficiently by Jane and Carol. Reviewed on: 30th November 2022
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Verified Member

Dudley Building Society Branch Review

5
Great, very helpful concept referral from Cath. Reviewed on: 30th November 2022
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Verified Member

Dudley Building Society Branch Review

5
Visited to open a different account dealt with in a friendly and very efficient manner, even though we didn't have appointments. Reviewed on: 30th November 2022
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Verified Member

Opening 2yr Saving Bond

4
I've had a few problems but your staff have been very helpful. Unusually, as a new personal customer I wished to open a 2 year savings bond but this was complicated by the fact that I was also the nominated person for Charity Trustee account. My online application for a personal saving bond repeatedly failed and I only could discover the reason for this when I contacted your staff. I found your online on-line log off after 120 seconds inconveniently short – have you considered extending this to say 5-minutes as typically used by banks? Lastly it seems I have to use same email address for both personal account and charity account - far from satisfactory. Inspite of above all sorted now (apart from email problem) Regards Keith Reviewed on: 11th November 2022
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Verified Member Dudley BS

Dudley Building Society Branch Review

5
Very pleased with the help Jane gave today Reviewed on: 31st October 2022
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