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Dudley Building Society: Financial / Pension Advice reviews

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4.60
Based on 62 reviews, last reviewed 25th Feb 2026
500% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
78%
See only 4 star reviews
15%
See only 3 star reviews
5%
2 star
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

Sending money to my nominated bank account had some... Sending money to my nominated bank account had some issues but hopefully everything will be ok next time Reviewed on: 25th February 2026
Mrs A rollason 's avatar
Mrs A rollason

Latest lowest rating:

1

50/50 Missing information not passed on to me as a customer. I was also sent outdated interest rate information - it was not even valid. The information giv... Read more Reviewed on: 6th December 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS
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About this product

Have you accessed the financial or pension advice service through a financial adviser arranged for you at the Dudley Building Society? If so, please leave a short review here. Your review will help other consumers thinking about using this service.

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Dudley Building Society Financial / Pension Advice reviews (62)

Great to be dealt with by competent people

5
Well I know the Dudley people pretty well but dealing with them as a customer puts everything you already know into perspective. They are clear, knowledgeable and competent. Reviewed on: 5th September 2022
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Verified Member Dudley BS

Dudley Building Society Branch Review

5
Everyone has been so helpful setting up our trust. Reviewed on: 31st July 2022
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Verified Member

Happy

5
Excellent service. Friendly, professional staff. No queues - Absolute Bonus!!! Reviewed on: 14th July 2022
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Verified Member Dudley BS

First class service

5
I was listened to. I got all the help I needed and more. I felt so reassuring to speak to someone who really understood my problem. So fantastic to be able to pick up a phone and speak to someone who cares about their customers. I felt as if my call mattered. Excellent service . Reviewed on: 11th June 2022
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Verified Member Dudley BS

Registering online

5
Very pleased to now be able to access my accounts online and be able to make changes as I need. It’s not always easy to come into branch. Reviewed on: 5th May 2022
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Verified Member Dudley BS

Dudley Building Society Branch Review

5
I was stressing over my many pots of money. She pushed David Kemp the financial advisor and I booked an appointment to see him on the strength of having spoken to him. I always ask to see Cathy as I trust her. Reviewed on: 14th March 2022
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Verified Member

ISA ADVICE

5
Excellent service as usual. Appreciate being able to see people face to face to discuss financial matters in a local location. Reviewed on: 22nd December 2021
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Verified Member Dudley BS

Great friendly staff

5
It's always a pleasure to visit the branch and speak to a real person. The ladies in the Gornal branch are wonderful. Reviewed on: 25th November 2021
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Verified Member Dudley BS

Great customer service

5
Always thorough with security and very helpful customer service Reviewed on: 22nd November 2021
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Verified Member Dudley BS

Fantastic

5
Staff always very helpful and very welcoming Reviewed on: 28th October 2021
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Verified Member Dudley BS

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