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Dudley Building Society: Financial / Pension Advice reviews

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4.57
Based on 55 reviews, last reviewed 19th Jun 2025
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Latest highest rating:

5

Great service, but better interest on savings elsewhere Great service, but better interest on savings elsewhere Reviewed on: 19th June 2025
Susan Hoyle's avatar
Susan Hoyle

Latest lowest rating:

1

50/50 Missing information not passed on to me as a customer. I was also sent outdated interest rate information - it was not even valid. The information giv... Read more Reviewed on: 6th December 2022
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Verified Member Dudley BS
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Have you accessed the financial or pension advice service through a financial adviser arranged for you at the Dudley Building Society? If so, please leave a short review here. Your review will help other consumers thinking about using this service.

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Dudley Building Society Financial / Pension Advice reviews (55)

Opening 2yr Saving Bond

4
I've had a few problems but your staff have been very helpful. Unusually, as a new personal customer I wished to open a 2 year savings bond but this was complicated by the fact that I was also the nominated person for Charity Trustee account. My online application for a personal saving bond repeatedly failed and I only could discover the reason for this when I contacted your staff. I found your online on-line log off after 120 seconds inconveniently short – have you considered extending this to say 5-minutes as typically used by banks? Lastly it seems I have to use same email address for both personal account and charity account - far from satisfactory. Inspite of above all sorted now (apart from email problem) Regards Keith Reviewed on: 11th November 2022
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Verified Member Dudley BS

Dudley Building Society Branch Review

5
Very pleased with the help Jane gave today Reviewed on: 31st October 2022
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Verified Member

Dudley Building Society Branch Review

5
Spoke immediatley to concept representative great service Reviewed on: 30th September 2022
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Verified Member

Great to be dealt with by competent people

5
Well I know the Dudley people pretty well but dealing with them as a customer puts everything you already know into perspective. They are clear, knowledgeable and competent. Reviewed on: 5th September 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Dudley Building Society Branch Review

5
Everyone has been so helpful setting up our trust. Reviewed on: 31st July 2022
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Verified Member

Happy

5
Excellent service. Friendly, professional staff. No queues - Absolute Bonus!!! Reviewed on: 14th July 2022
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Verified Member Dudley BS

First class service

5
I was listened to. I got all the help I needed and more. I felt so reassuring to speak to someone who really understood my problem. So fantastic to be able to pick up a phone and speak to someone who cares about their customers. I felt as if my call mattered. Excellent service . Reviewed on: 11th June 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Registering online

5
Very pleased to now be able to access my accounts online and be able to make changes as I need. It’s not always easy to come into branch. Reviewed on: 5th May 2022
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Verified Member Dudley BS

Dudley Building Society Branch Review

5
I was stressing over my many pots of money. She pushed David Kemp the financial advisor and I booked an appointment to see him on the strength of having spoken to him. I always ask to see Cathy as I trust her. Reviewed on: 14th March 2022
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Verified Member

ISA ADVICE

5
Excellent service as usual. Appreciate being able to see people face to face to discuss financial matters in a local location. Reviewed on: 22nd December 2021
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Verified Member Dudley BS

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