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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1241 reviews)

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4.64

Based on 1,241 reviews, last reviewed 6th Dec 2024

27% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Very happy and wouldn’t switch I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the account but I wouldn... Read more Reviewed on: 6th December 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct 1st Account reviews (1241)

Review of the first direct, 1st Account:

Best Customer care in 30 plus years of banking

Finally a couple years back as a 50-something decided I needed to try online banking. FD were the most clear and transparent about their services and how it worked. Especially about online security procedures. Joining was easy and a couple of minor queries were dealt with over the phone with extremely helpful and courteous operators. I've been very reticent about online banking for many years but First Direct have been excellent IMO. Reviewed on: 28th February 2023

Great account to switch to

I switched to First Direct from HSBC and got a switching bonus, but also access to their savings account with 7% interest. I did have an issue shortly after the account was set up but customer service got back to me really quickly and sorted it out. Reviewed on: 2nd January 2024

First Direct First Class

Had a Real Problem due to a Scam...Having Highlighted this First Direct were Very very Helpful with advice and Eventually got my Funds back. Reviewed on: 14th October 2023

Banked with them for over 20 years

Great service, standard, easy to use app, friendly staff, best bank out there. Reviewed on: 14th October 2023

Excellent

Banked for years. Savings Joint account Mortgage. All services are excellent Reviewed on: 13th October 2023

Excellent customer service

I have been with First Direct for over thirty years. Their customer service is second to none and you can speak to a UK based person every time you call who always resolves your query. Never had any problems with them during this time. Their products are competitive, particularly the regular savings account. Reviewed on: 27th September 2023

Great Bank,.First Class Service

Have been with First Direct for over 15 years, always helpful, friendly & knowledgeable. Hassle free banking Reviewed on: 5th September 2023

Utterley Useless

I set up an account recently and then attempted to switch from my old co op account. Impossible! First of all when I tried to convert my account from sole to joint I was told 'no problem we can do it over the phone' and then when attempting this I was told we have to set up a whole new account jointly. Life's too short. A week later I tried again via the app which said to call if I want to switch from my joint account with co op to sole acc with FD. NOOO can't do that either. So realising they are as useless as my previous bank I told them to close account as I now have no intention of using them. Of course they said they couldn't do that either. You really couldn't make it up! So don't be fooled by these 'best bank' reviews. They really are completely useless. I'll stick with Co op. That's how bad First Direct are. Goodbye. Reviewed on: 30th August 2023

Still the best

Still the best bank out there for customer service, especially answering the phone compared with other banks. Will never leave them. Reviewed on: 14th August 2023

Good service

I have had an account with first direct for over 20 years with no complaints over their service. Reviewed on: 13th August 2023

Couldn't sign up

I went through all the sign process the told to sign in, tried and tried but it said wrong credentials? Eventually it told me I have to call. If its this much faffing to just register I hate to think what it's like if there's an real issue. Based on this experience, I'll pass on First direct and stay put. Reviewed on: 6th August 2023

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