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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1238 reviews)

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4.64

Based on 1,238 reviews, last reviewed 22nd Nov 2024

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Great bank - wonderful staff Great bank - always get to speak to a person in this country - not a call centre abroad and they are so friendly and helpful. Great to have a regular ... Read more Reviewed on: 22nd November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

first direct 1st Account reviews (1238)

Review of the first direct, 1st Account:

Brilliant bank

Excellent customer service and rates Reviewed on: 14th March 2023

Great bank

Great customer service, reliable app Reviewed on: 3rd July 2023

Refused to help a deaf customer

We have been happy with FD for a few years, but yesterday and today has changed my opinion. My husband is profoundly deaf and when I tried to call on his behalf, with him sitting next to me and happy to answer questions if I repeated them (lip reading), they refused to help. We didn’t want info, or any transactions, just to warn them that his computer may have been hacked, so could they keep an eye on his account. I asked if they could send a 3rd party mandate, (as other banks do), so that he could authorise me to speak on his behalf, but they told me he needed to give me Power of Attorney!! Not only did they not help, they told me they were blocking his account as my call and his inability to get through security had compromised it. We were told to go into the City today with ID, phone, cards etc to an HSBC branch to validate his identity, then call again. We did that today and after validating his ID I called from the branch phone line. They kept me on the phone for over 50 minutes and still refused to discuss anything unless he could talk on the phone. They suggested a 3rd party text relay service and offered to send a form to us, but said they were leaving his account blocked until they could talk to him on the phone!! We came home and switched both of our accounts to another bank! I am disgusted at the lack of support, understanding and accessibility. We are both so upset. We wasted hours, paid for parking and fuel and all for nothing. We will never use First Direct again. Reviewed on: 29th June 2023

A great banking company

I have been with FD for over 10 years and have had a brilliant service with all their products and they are always on hand to support when you need them. Even with all the incentives from other banks I would leave FD. Reviewed on: 20th June 2023

Lovely peoplem, shame about the App and Internet Banking

I am in the process of buying a house and so need to make payments to various people, solicitors, surveyors etc. But for some reason it won't go through on the app or online and I have to call someone at First Direct to make the payment for me. They keep telling me I'm doing something wrong - but I've been making mobile payments for years! It's not me! Reviewed on: 12th June 2023

highly recommended!

First Direct is a leading bank. With First Direct, I experience exceptional service, innovation, and reliability. They prioritize customer satisfaction and provide personalized banking solutions tailored to my needs. First Direct's digital banking platform offers convenient access to my accounts, and their dedicated customer service sets them apart. I trust First Direct for their commitment to delivering a seamless banking experience and going above and beyond to exceed my expectations. Reviewed on: 11th June 2023

Quick and easy to set up and manage

Quick and easy to set up and manage a new account with First Direct Reviewed on: 6th June 2023

Exceptional Banking Experience with First Direct Current Account

I have been a loyal customer of First Direct for several years now, and I must say that their current account has exceeded my expectations in every aspect. From their top-notch customer service to their user-friendly online banking platform, First Direct has truly set a high standard in the banking industry. Allow me to highlight some of the remarkable features and benefits that make their current account an outstanding choice. First and foremost, the customer service provided by First Direct is simply exceptional. Whenever I have had a query or needed assistance, their team has been prompt, knowledgeable, and genuinely helpful. What sets them apart is their 24/7 availability, meaning I can reach out to them anytime, day or night, and receive the same level of excellent service. It's incredibly reassuring to know that they are always there to assist me with any concerns I may have. The online banking experience with First Direct is a breeze. Their website and mobile app are incredibly user-friendly, making it effortless to manage my finances. Whether it's checking my account balance, transferring funds, or setting up standing orders, I can complete tasks quickly and efficiently. The interface is intuitive, and I appreciate the clear and concise layout that allows me to navigate through various features effortlessly. Another standout feature of the First Direct current account is the fee-free banking they offer. Yes, you read that right – no monthly fees! This is a significant advantage over many other banks that charge hefty fees for their current accounts. First Direct truly understands the value of their customers and ensures that we are not burdened with unnecessary charges. Furthermore, First Direct has an extensive network of ATMs across the country, which means I can easily withdraw cash without worrying about finding the nearest branch. They also provide a range of additional perks, such as a competitive overdraft facility and an interest-free overdraft buffer, which have been immensely helpful during unexpected financial situations. Security is a top priority for me when it comes to banking, and First Direct has left no stone unturned in this regard. They have robust security measures in place, including two-factor authentication and encryption protocols, ensuring that my personal and financial information remains safe and protected at all times. Lastly, I must commend First Direct for their dedication to innovation. They are continuously introducing new features and improvements based on customer feedback and emerging technologies. It's evident that they strive to stay at the forefront of banking services, providing their customers with the best possible experience. In conclusion, I can wholeheartedly recommend First Direct's current account to anyone seeking a reliable, customer-centric banking experience. Their exceptional customer service, user-friendly online banking platform, fee-free banking, and commitment to security make them a standout choice. First Direct has truly earned my trust and loyalty, and I'm confident they will exceed your expectations too. Reviewed on: 5th June 2023

Good current account

Good current account from a reliable bank Reviewed on: 5th June 2023

Easy account to access

Easy to get in touch with First Direct if you need any help or support. An easy account to access and control. Reviewed on: 3rd June 2023

great company

ive been so pleased with first direct since i switched banks - you cant fault their cusrtomer service, they alwas reply swiftly in the app and theres no lengthy wait times ifyou call up. Reviewed on: 2nd June 2023

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