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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1240 reviews)

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4.64

Based on 1,240 reviews, last reviewed 28th Nov 2024

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

UK call centres, very knowledgeable and polite. UK call centres, very knowledgeable and polite. The best by far. Reviewed on: 28th November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

first direct 1st Account reviews (1240)

Review of the first direct, 1st Account:

Money Recovery

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Great customer service.

Easy to navigate website, secure but easy to access. Whenever I need to talk to a REAL person/customer adviser they are ALWAYS friendly,efficient and professional. Reviewed on: 31st August 2024

Always responsive, and available

I never have any issues with FD. The app is great and always available. The folks on the phone are very helpful. They are great Reviewed on: 27th August 2024

Great service; customer service is amazing and bank...

Great service; customer service is amazing and bank account safe and easy to use Reviewed on: 26th August 2024

Overall banking experience is very good.

Overall banking experience is very good. Let down by poor online experience. Reviewed on: 24th August 2024

First Direct - The Best Bank

I have been a customer for over twenty years. The customer service is the absolute best; always super friendly and efficient, and the phone is always answered after just a couple of rings. The website is clear and easy to use. Reviewed on: 24th August 2024

Always helpful service, great security

Always helpful service, great security Reviewed on: 23rd August 2024

Great current account with excellent customer service.

Great current account with excellent customer service. Telephone banking is easy to access and the operators are feiendly and helpful. Internet banking is easy to use. Their banking app is intuitive to use and offers all the functionaloty I need for day to day banking. Reviewed on: 23rd August 2024

First Direct - Great all round

Joined many years ago after bad experiences with Nat West. Never looked back. Easy to use online banking, short wait when phoning if I have a query, Good notifications on up and coming debits and time to add funds before being charged on overdraft Reviewed on: 23rd August 2024

one to stick with

Having been with other banks for short periods and First Direct for nearly 40 years, I can honestly say it has been consistently brilliant. Reviewed on: 2nd August 2024

I went to First Direct to switch banks as Santander...

I went to First Direct to switch banks as Santander were giving no interest and a recent failing by them was dealt with very badly and insufficient feedback with a customer advisor was appalling. I must admit FD initially said I hadn’t fulfilled the switch criteria but after being passed to a complaint advisor they said absolutely no problem they were happy to give the switch fee and it was there in my account within an hour. Very happy with the way the advisor dealt with the issue and everything was done with DD’s and standing orders with no issues at all Reviewed on: 1st August 2024

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