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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1250 reviews)

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4.64

Based on 1,250 reviews, last reviewed 21st Feb 2025

11% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

First direct current account I first switched to first direct just over a year ago and have since found it to be a great platform. The switching bonus was nice but the platform it... Read more Reviewed on: 21st February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1250)

Review of the first direct, Current Account:

Accessible, efficient, responsive

I have had my current account with First Direct for over ten years now and have never had any issues or problems with the administration of it or in accessing customer services. It’s a 24 hour a day, 365 days a year operation that is efficient and responsive. Reviewed on: 17th January 2022

Great service

Have never had any issues, every time I phone they could not be more helpful Reviewed on: 30th March 2023

Good bank

Easy to use app and good customer service. Reviewed on: 30th March 2023

Great service

Consistently great service! The products could be better, but as a regular bank account it does the job. Reviewed on: 30th March 2023

Quick and responsive

Been a customer for years and have never had issues. Fraud alerts and security are great. Reviewed on: 30th March 2023

First Direct

I would highly recommend First Direct 1st Account Reviewed on: 29th March 2023

The Original Branch Free Bank

I moved to First Direct when they first opened as Telephone Banking long before Internet Banking which they embraced wholeheartedly later. I chose them because they did not waste money maintaining and staffing branches - if they looked after their own money I could trust them to look after mine. Experience has proved that they have the best customer service at the end of a phone which is always answered quickly and they offer a high interest regular saver to customers of their 1st account. Reviewed on: 26th March 2023

Always excellent service.

Every interaction with First Direct is positive. Any problems are resolved quickly. Reviewed on: 26th March 2023

Good bank service

Good online bank, excellent customer service Reviewed on: 25th March 2023

Fairly simple banking

I like using my first direct banking, however this isn't my preferred bank to use. They do offer an excellent switching programme currently. Reviewed on: 25th March 2023

Easy banking

Very easy to manage your money, rapid transfers and a clean and quick app makes first direct a pleasure to use and bank with. Reviewed on: 25th March 2023

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first direct: Current Account reviews

11% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

first direct Current Account reviews (1250)

Accessible, efficient, responsive

Great service

Good bank

Great service

Quick and responsive

First Direct

The Original Branch Free Bank

Always excellent service.

Good bank service

Fairly simple banking

Easy banking

Do you have a different first direct product?

There's still more to see!

Join Smart Money People

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