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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1277 reviews)

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4.66

Based on 1,277 reviews, last reviewed 26th Feb 2025

350% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

I was with First Direct many years ago but with bank... I was with First Direct many years ago but with bank bribes I moved from bank to bank accumulating these bribes, but found that the services from thes... Read more Reviewed on: 26th February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1277)

Review of the first direct, Current Account:

Personal service; so rare these days

Unfailingly helpful if I need to phone them, patient when dealing with technical queries, flexible and personal. Reviewed on: 21st January 2022

Stress-free

Never any problems, customer service excellent when required, app is useful and easy to navigate. Reviewed on: 31st January 2023

First class

Been with them for over thirty years and never found any reason at all to want to move. Excellent Reviewed on: 31st January 2023

Excellent

Very reliable service and good interest rate Reviewed on: 29th January 2023

Easy online services and transparency

They’ve been a great bank for me. I’ve not needed to visit branches before due to all of their useful services being provided in a digital format that is user friendly. The rates of interest on savings aren’t very good but that is generally the climate I believe. Reviewed on: 29th January 2023

Lack Luster

No online app facility to request overdraft increase. Spent 40mins on the phone (whilst working) with 4 separate agents to go through the process of being reviewed only to be told i would have to await a notification on the decision within a further 48hours. In comparison to whom my partner banks with (i wont name as i am not here to promote), they have a straight forward online app request function that provides an immediate answer. Nothing against each of the agents i spoke with as they provided the best customer service they could. Unfortunately this is let down by the overall process itself taking far too long. Reviewed on: 27th January 2023

Excellent customer service

Banked with First Direct for many years and cannot fault them for customer service Reviewed on: 19th January 2023

First Direct

Amazing customer service and easy to use app Reviewed on: 19th January 2023

Always patient, helpful and professional

Always there at the end of a phone when needed. They’ve really earned my loyalty Reviewed on: 18th January 2023

A1 customer service

Been with them for over a decade - and in the few times I have needed to contact them they have been swift and clear and above all very helpful Reviewed on: 18th January 2023

Accessible

I have been with First Direct for a long time and I would have given them 5 stars and 10 out of 10, however they are pushing me to the App. I was happy with the website log in and don’t like Apps, so I may have to switch banks now. Reviewed on: 16th January 2023

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