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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1357 reviews)

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4.69

Based on 1,357 reviews, last reviewed 15th Sep 2025

95% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very generous 0% overdraft, great to bank with My partner had First Direct before I did and encouraged me to get it. Have been with them for 3 years am so happy I switched! Very generous 0% overdra... Read more Reviewed on: 15th September 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1357)

great banking

great bank, sister company of Hsbc so no worry, great current account no monthly fee. Reviewed on: 19th February 2016

Great customer service

On phoning with a enquiry it's usually answered quickly without going through various menu options. Internet banking has a very secure sign procedure. Reviewed on: 19th February 2016

Friendly & convenient

Great customer service. UK based call centre with friendly and knowledgeable staff. Reviewed on: 19th February 2016

Reliable friendly and helpful

I never have a problem contacting them, they are very good Reviewed on: 19th February 2016

Very customer friendly

I can't fault this bank. Always willing to please courteous assistants on the telephone. Products are good too. Reviewed on: 18th February 2016

They have been amazing!

I've called my bank's telephone banking line on Christmas Day and they couldn't be more helpful. Always answered by a person and always in the UK. Can-do, proactive staff who know their products. Reviewed on: 18th February 2016

First Class Service and Hassle Free

I have been with the bank since 1994 and have found them to have an excellent standard of accounts, customer service and online, postal and in bank facilities(using HSBC branches). I even work for HSBC and even though I also have a current account with them (as it was required) I use First Direct for day to day banking and find that their customer service far exceeds that of HSBC even though they are part of the same group. Reviewed on: 18th February 2016

Amazing custome service

consistent, professional, helpful, friendly and don't over indulge you with communications! Reviewed on: 18th February 2016

The best. Full stop.

The quality of service received is the same at 3am as it is at 3pm. Top quality service and the benchmark as far as I am concerned. Reviewed on: 17th February 2016

there when i need them

fantastic communication via online messages through my account. quick reply every time and very helpful! Reviewed on: 17th February 2016

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