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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

Black & white banking

What you see is what you get with FD. Over the years they've invested in improving their app and to this day I feel confident as a customer to manage my finances via the app or online. On rare occasions I call up. No frills, no added bits and bobs but it works and I'm happy :) Reviewed on: 24th June 2017

Excellent Customer Service,

If you make a telephone enquiry it's easy to get through to speak to someone without a lot of menu options. The staff are very friendly and helpful and I can't fault their service. Reviewed on: 11th June 2017

I can speak to a human being

Very fast response to any query and a human being who is BRITISH Reviewed on: 11th June 2017

Excelent on line banking

I have been with first direct for 20 years and have to say it has been a hassle free experience. Reviewed on: 10th June 2017

Thebbest

Have held current account for 12 years. They are the best bank by far. Easy to use online... When using phone staff are polite, efficient and have a real conversation with you. Would never change banks. They are fabulous Reviewed on: 7th June 2017

Great service

The account itself was attractive at the time of opening with by far the best overdraft available on an account offering a switching bonus. My only concern was the lack of branches but I have been consistently impressed with the phone service available from the bank and would not consider moving to a different account. Reviewed on: 6th June 2017

A**

Fantastic customer service,always answered quickly, and a British person. Also £100 for switching Reviewed on: 2nd June 2017

Great Bank

Top bank, get through to someone on the phone straight away without all the press this button silliness . Great customer service. Recommended. Reviewed on: 2nd June 2017

Good Company but Poor Interest Rates

good company, so easy to call them with any issues they normally answer straight away. Just low interest rates on regular savers and current accounts Reviewed on: 31st May 2017

Good features and over draft

Good easy to use online features with good levels of security. Interest free overdraft of up to £100. Reviewed on: 31st May 2017

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