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first direct: Current Account reviews

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4.71
Based on 1,424 reviews, last reviewed 19th Feb 2026
6000% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
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1%
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3%

Latest highest rating:

5

Excellent customer service. All queries answered satisfactory and problems resolved. Reviewed on: 19th February 2026
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MadAd

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025
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Martin S
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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1424)

Incredible service, easy to reach. 10/10!!

5
first Direct seriously know their customers needs and the market they're in. Never, ever had an issue with them in the 10 years I've banked with them! Would always be my first recommendation with anything banking! Reviewed on: 10th January 2015
Anonymous's avatar
Anonymous

Helpful Customer Services

4
Everytime I've had to call (usually due to forgetting various passwords!) they've been super friendly and helpful. They seem to empathise with forgotten passwords, losing letters and updated iPhone software which causes the app to stop working correctly. Nothing seems to difficult for them, and they take the time to listen to what you're asking. It also helps that they're based in the UK, so there's no language barrier. Reviewed on: 16th December 2014
Millsy83's avatar
Millsy83

Unobtrusively innovative

5
FD is a great internet bank, providing fast transfers, decent mobile app service and good service one to one. They take into account personal situation and are always willing to help. Reviewed on: 7th October 2014
SmartMoneyPerson's avatar
SmartMoneyPerson

No Hassle

5
Rarely had any problems and when I did I got through to a person instantly who knows what they are talking about and resolved my issues in minutes. Reviewed on: 6th October 2014
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TWith2Sugars

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