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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

Incredible service

Switched to FD earlier this year and it's the best move I've ever made in terms of looking after my money. Love the service! Reviewed on: 30th May 2017

Not Great for an Online Bank

I recently switched my current account to First Direct and haven't been overly impressed. For an online only bank, I had problems settings up online banking which wasn't a great start. I had to call a couple of times and to be fair they sorted the issues out quickly but it wasn't the best first impression. The app is also a bit clunky and doesn't update as quickly as I would like; I was previously with TSB and their app was far better. Reviewed on: 30th May 2017

Fantastically friendly UK based customer services

First direct can not help you enough when you need to call them directly. It was a pleasure ringing them for some assistance, with no wait times and UK based resource. Reviewed on: 30th May 2017

Outstanding Customer Service

By far the best customer service I have ever come across Reviewed on: 30th May 2017

Excellent customer service

First Direct have consistently provided me with excellent customer service. Friendly, reliable advice every time Reviewed on: 30th May 2017

A shambles

Despite calling the bank to advise that I was transferring savings to my current account to buy a new car,I was not allowed to purchase it because they failed to acknowledge my email. I had to wait over 2hrs to get a response from the bank. Very embarrassing! Reviewed on: 22nd May 2017

The Best Bank Account I've Ever Had

£125 for switching, a 5% interest regular saver and an easy to use app. I love it. Reviewed on: 15th May 2017

smart online bank

a no fuss bank, with uk based call centre, which respond quickly to calls. Simple to use online banking and easy app for banking to. Clear and consistent help, support with great current account. Good security make you feel your money is in good hands Reviewed on: 8th May 2017

simply the best

brill account and the main plus point you speak to someone in England when you need help Reviewed on: 7th May 2017

Top Bank

Great customer service, easy to talk to and patient. Can't see myself ever moving my main account, unless they start charging! Reviewed on: 7th May 2017

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