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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

First Class Banking!

The customer service at First Direct is excellent. You can always get through to someone on the telephone within seconds and the support team are always knowledgable and able to deal with queries effectively and quickly. Online support is also exemplary with queries responded to quickly and the FAQ section of the website is very detailed. I would have absolutely no hesitation in recommending First Direct. Reviewed on: 7th May 2017

Best Bank Ever

We have been with First Direct for over ten years. I have never had such good customer service. They are quick to answer the phone and very helpful. Faultless Reviewed on: 4th May 2017

Went there because they paid me, no regrets!

Like most banks, First Direct offered me a bribe of £100 to move banks. That was over 10 years ago, I've never even considered changing. Customer service is 2nd to none, and they even call me if I make irregular payments to prevent fraud. Reviewed on: 3rd May 2017

Excellent customer service and security

Always answer the phone quickly, efficient , helpful staff and the security is excellent. Never had any problems. Good website to access account details, easy to negotiate and use. Reviewed on: 3rd May 2017

Real people there 24/7

I moved to First Direct after being very unhappy with my current bank and have never regretted my decision- First Direct are a breath of fresh air in an age where everything is automated- I love the fact I can phone at 10pm and I don't have to press numbers to indicate what department I want, a person answers the phone very quickly and actually asks me what I want!! Reviewed on: 2nd May 2017

Simply the best

All you want from a bank. Customer service the best!. unbeatable overdraft offers available to almost all. Easy to use app and website, no need for branches. would and have recommended to family and friends. Switched 2 years ago and wouldn't leave Reviewed on: 1st May 2017

Well worth the switch

Opened an account to take advantage of their switching offer. Customer service was excellent, switch was quick, easy and hassle free. I can access all my details on my app and the layout makes internet banking quick and easy. Reviewed on: 4th April 2017

Great Customer Service

Great, helpful, polite customer service leading to an easy to use account with no troubles at all! Reviewed on: 4th April 2017

Great customer service

Get money for switching (which went flawlessly) and any time I have to call customer service there is no press this button and that button I just get straight through to someone in a UK call centre. Reviewed on: 4th April 2017

Regular Saver

Have a first direct current account enables me to have a regular saver at a brilliant 6% Reviewed on: 28th March 2017

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