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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1356 reviews)

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4.69

Based on 1,356 reviews, last reviewed 9th Jul 2025

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I have banked with first direct for over 20 years. I have banked with first direct for over 20 years. I have always found them to be curtius and helpful even when they say no. Reviewed on: 9th July 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1356)

Superior banking experience

Reliable and easy to use online services Reviewed on: 5th January 2016

Excellent experience since switching- do it you won't be disappointed!!

I switched to first direct after 20 odd years with another bank and several poor experiences. Initially I was drawn in by the cash offered to switch but was pleasantly surprised by the quality of service. Switching was unbelievably simple and went smoothly thanks to the customer service at first direct. Both telephone and Internet banking are made easy and convenient. I've since set up savings with first direct. If you're feeling unappreciated and undervalued by your current bank or you're fed up with poor service then vote with your feet and switch! You won't look back I promise! Reviewed on: 5th January 2016

Excellent service

Calls answered quickly by friendly staff. Reviewed on: 31st December 2015

First Direct is first class in all respects.

Since joining First Direct in September 2014, the service that I have received has been excellent. They are very easy to contact and are always very helpful. I regularly recommend them to friends and family. Reviewed on: 29th December 2015

Best Bank There is

Switched to FD a year ago and have no regrets. £125 for switching and a £250 interest free overdraft. Was that impressed I switched my joint account to FD also. Reviewed on: 28th December 2015

Excellent customer service

I switched to First Direct from Natwest a few months ago. The customer service is second to none and the staff are really friendly and efficient. Reviewed on: 24th December 2015

Best current account...

First Direct are the best experience I've had in terms of handling my account and day to day experience. Customer service and use of apps / site really positive. Reviewed on: 24th December 2015

Excellent

It's weird as I wouldn't think having telephone contact only would make the service good, but it's been absolutely amazing. Every single problem I have they are there to sort it day in and day out. Reviewed on: 24th December 2015

Best bank by miles

I have banked with First Direct for nearly 20 years and have always experienced excellent customer service. I especially like being able to talk to a real person, 24/7, 365 days a year. I would recommend them to anyone and wouldn't change banks for any amount of money Reviewed on: 24th December 2015

Like a reliable car that never gives you any hassle and always passes its MOT

I've been a First Direct customer for over 16 years now and I've never had a bad experience with them in all that time. They've always been able to answer any queries I've had when using their telephone banking service, and their online banking runs flawlessly. Sure, nowadays they take a little longer to answer the phone when you ring but that's due to their large increase in popularity and I never seem to be on hold for more than a couple of minutes if at all. Would whole heartedly recommend them to anyone who are sick of their current bank and actually want to receive good service. I don't see myself leaving them at any point soon. Just like your car, if it aint broke don't fix it! Hoping that First Direct don't change their philosophy of good customer service ;) Reviewed on: 23rd December 2015

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