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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1356 reviews)

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4.69

Based on 1,356 reviews, last reviewed 9th Jul 2025

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I have banked with first direct for over 20 years. I have banked with first direct for over 20 years. I have always found them to be curtius and helpful even when they say no. Reviewed on: 9th July 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1356)

First Direct offer amazing customer service

It is very rare that your call is not answered immediately. After a very simple identity check, they are able to answer almost any question quickly and effectively - even when it is a query about something going back some time. It's the kind of simple and common sense approach to customer service you imagine every company should manage and yet very rarely do. Reviewed on: 9th December 2015

Excellent service.

What value most of all is the facility to be able to speak to someone promptly on the telephone.I have never been kept waiting for my call to be answered.Long may it continue. Reviewed on: 7th December 2015

uncomplicated service

whenever I've had cause to contact First Direct the staff have always been pleasant and helpful. Reviewed on: 26th November 2015

Superb, Friendly, Efficient, Fast and always go the extra mile to help you.

Superb, Friendly, Efficient, Fast and always go the extra mile to help you. I have contacted them by phone at 2pm and 2am on several occasions and the quality of customer service is always impeccable. A benchmark for other banks to aspire to. Reviewed on: 25th November 2015

Excellent customer service

I get an answer within seconds whenever I call them, they are polite and easy to understand on the phone. As soon as they detect suspicious activity they contact quickly to check it. I find the online and App easy to work and very smooth running. I have been a customer for 18 years and have never had a problem. Reviewed on: 25th November 2015

great customer service

i switched to first direct in october 2015 and received excellent customer service - much preferred to my previous bank Reviewed on: 24th November 2015

Modern hi-tech no frills banking service

I have been with first direct for about 7 years having had AWFUL experience with other high street banks. I do most of my banking on the really easy to use app but always love the customer service when I phone them. I have opted for a text message update every day so that I can isntantly see what my balance is, what debits have come out and (hopefully not though!) detect fraud. I am confident that if an error was made, first direct would do their upmost to sort it out. I am a very happy customer. Reviewed on: 24th November 2015

Faultless friendly service

I've been a customer for around 20 years. First Direct's service is faultless. Great products, great service and you deal with real people who have personalities! If only everywhere offered a service as good. Reviewed on: 22nd November 2015

Personable bank with amazing customer service

All of the customer service staff on the phones are exceptional and always help you without being overly corporate. The last time I spoke to them they helped me move away from an overdraft and into credit, and working with a bank account that works for both me and the bank! Reviewed on: 22nd November 2015

Brilliant bank

It's great getting through to a real person straightaway on the phone. First Direct have been great from second I switched to them, their customer service reps are very friendly and helpful. I haven't encountered a single problem with them yet. Reviewed on: 20th November 2015

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