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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1494)

Great current account - strong security, online banking options, convenient use of HSBC banks

Always great service at First Direct - helpful team 24/7 Reviewed on: 7th February 2017

Excellent Customer Service,

You can speak to someone without endless menu options and the staff are always friendly and helpful. I would definitely recommend First Direct for their customer service. Reviewed on: 6th February 2017

They're amazing

The guys at first direct are literally amazing, make me feel like a friend rather than just a number like Barclays did.. Reviewed on: 6th February 2017

Top Service

I have contacted the customer service team a few times. The service from all advisers has been excellent. So willing to help and listen to your needs and give the best solutions. Reviewed on: 5th February 2017

Fantastic Customer Service

I switched to first direct last year in a seamless transition aided by the knowledgeable and helpful staff on the other end of the Phone! The £100 bonus was also gladly received! Reviewed on: 5th February 2017

Hassle-free Banking 24/7

I bank online and First Direct provides an excellent service. If you do need to contact them by phone, it's always a prompt and professional service. Highly recommended. Reviewed on: 4th February 2017

No complaints

Switched to First Direct admittedly because they offered me £100 to do so, would never leave them as they have provided excellent service for 10 years now. Reviewed on: 4th February 2017

Online banking

I find the website tricky to use. I needed an IBAN number recently and it was hard to find. Also trying to look at transactions older than a month ago is difficult. Reviewed on: 4th February 2017

First Direct

The service is excellent. Whenever I have needed to call, the phone is answered promptly. The staff are friendly but efficient. The online banking is easy to use. I couldn't recommend them more highly Reviewed on: 3rd February 2017

A great account and easy to use

If ever I need to phone First Direct they are always very helpful Reviewed on: 3rd February 2017

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