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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

Hassle-free Banking 24/7

I bank online and First Direct provides an excellent service. If you do need to contact them by phone, it's always a prompt and professional service. Highly recommended. Reviewed on: 4th February 2017

No complaints

Switched to First Direct admittedly because they offered me £100 to do so, would never leave them as they have provided excellent service for 10 years now. Reviewed on: 4th February 2017

Online banking

I find the website tricky to use. I needed an IBAN number recently and it was hard to find. Also trying to look at transactions older than a month ago is difficult. Reviewed on: 4th February 2017

First Direct

The service is excellent. Whenever I have needed to call, the phone is answered promptly. The staff are friendly but efficient. The online banking is easy to use. I couldn't recommend them more highly Reviewed on: 3rd February 2017

A great account and easy to use

If ever I need to phone First Direct they are always very helpful Reviewed on: 3rd February 2017

Great customer service

Very easy to get through and speak to someone. Always polite and very helpful. Great customer service! Reviewed on: 3rd February 2017

Number 1

The only bank without that annoying answering machine. The last of a dying breed! Reviewed on: 31st January 2017

Fantastic bank

I moved to First Direct via their website. I didn't need to visit a branch. They changed my account over using the 7-day-switchover and everything went smoothly. I love how I telephone and I get through to an actual person. No pressing numbers for different departments and no foreign call centres or getting disconnected. They also provide an overdraft without any charges. I'm so grateful. Reviewed on: 23rd January 2017

Worthy winner

Staff are always more than polite, consistent and pleasant. Nothing is too much trouble and website is always improving. Also don't send junk mail or bombard you with emails. Perfect. Reviewed on: 22nd January 2017

Fantastic customer service from this fab bank

Whenever I have a question or query with first direct I am always greeted with a polite and helping customer agent. Queries are consistently resolved well and I have never switched as a result. Reviewed on: 18th January 2017

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