Write a review

Go to business site

first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

View other first direct products

4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

Read all reviews Write a review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

Review first direct: Current Account now

Help others make smarter decisions by sharing your own experience.

Write a review

first direct Current Account reviews (1425)

Friendly and efficient customer service coupled with simple banking

I changed to First Direct in 2012, and have been continually impressed since I did. Always helpful and friendly when you call, I have never been let down. Excellent all round. Reviewed on: 8th February 2017

Great current account - strong security, online banking options, convenient use of HSBC banks

Always great service at First Direct - helpful team 24/7 Reviewed on: 7th February 2017

Excellent Customer Service,

You can speak to someone without endless menu options and the staff are always friendly and helpful. I would definitely recommend First Direct for their customer service. Reviewed on: 6th February 2017

They're amazing

The guys at first direct are literally amazing, make me feel like a friend rather than just a number like Barclays did.. Reviewed on: 6th February 2017

Top Service

I have contacted the customer service team a few times. The service from all advisers has been excellent. So willing to help and listen to your needs and give the best solutions. Reviewed on: 5th February 2017

Fantastic Customer Service

I switched to first direct last year in a seamless transition aided by the knowledgeable and helpful staff on the other end of the Phone! The £100 bonus was also gladly received! Reviewed on: 5th February 2017

Hassle-free Banking 24/7

I bank online and First Direct provides an excellent service. If you do need to contact them by phone, it's always a prompt and professional service. Highly recommended. Reviewed on: 4th February 2017

No complaints

Switched to First Direct admittedly because they offered me £100 to do so, would never leave them as they have provided excellent service for 10 years now. Reviewed on: 4th February 2017

Online banking

I find the website tricky to use. I needed an IBAN number recently and it was hard to find. Also trying to look at transactions older than a month ago is difficult. Reviewed on: 4th February 2017

First Direct

The service is excellent. Whenever I have needed to call, the phone is answered promptly. The staff are friendly but efficient. The online banking is easy to use. I couldn't recommend them more highly Reviewed on: 3rd February 2017

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Ultimate Reward Current Account
from Halifax 3.95 from 99 reviews
Current account
from Halifax 4.16 from 956 reviews
Everyday Current Account
from Santander 3.93 from 184 reviews

Want to see more from first direct?

Travel Money
from first direct 5.00 from 1 reviews
Tracker Rate Mortgage
from first direct 4.91 from 8 reviews
Fixed Rate Savings
from first direct 4.89 from 18 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub