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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1344 reviews)

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4.68

Based on 1,344 reviews, last reviewed 23rd Apr 2025

790% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Does what it says on the tin. Does what it says on the tin. Excellent and easy to use App and excellent customer service. Reviewed on: 18th April 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1344)

Reliable friendly and helpful

I never have a problem contacting them, they are very good Reviewed on: 19th February 2016

Very customer friendly

I can't fault this bank. Always willing to please courteous assistants on the telephone. Products are good too. Reviewed on: 18th February 2016

They have been amazing!

I've called my bank's telephone banking line on Christmas Day and they couldn't be more helpful. Always answered by a person and always in the UK. Can-do, proactive staff who know their products. Reviewed on: 18th February 2016

First Class Service and Hassle Free

I have been with the bank since 1994 and have found them to have an excellent standard of accounts, customer service and online, postal and in bank facilities(using HSBC branches). I even work for HSBC and even though I also have a current account with them (as it was required) I use First Direct for day to day banking and find that their customer service far exceeds that of HSBC even though they are part of the same group. Reviewed on: 18th February 2016

Amazing custome service

consistent, professional, helpful, friendly and don't over indulge you with communications! Reviewed on: 18th February 2016

The best. Full stop.

The quality of service received is the same at 3am as it is at 3pm. Top quality service and the benchmark as far as I am concerned. Reviewed on: 17th February 2016

there when i need them

fantastic communication via online messages through my account. quick reply every time and very helpful! Reviewed on: 17th February 2016

Top class service every time

Consistently first class service, whether by phone , email or online. Been with them for 20+ years and can never envisage moving elsewhere. They obviously monitor 'questionable' account activity too! Reviewed on: 17th February 2016

gOOD CUSTOMER SERVICE, EASY TO USE

I APPLIED FOR A LOAN, IT WAS SO QUICK AND SIMPLE AND THE CUSTOMER SERVICE WAS BRILLIANT AND I GOT THE AMOUNT I WANTED INTO MY BANK ACCOUNT IN MINUTES. Reviewed on: 16th February 2016

Consistently Good Serice

Consistently good service across the 15 years or so that I have been banking with first direct. Always accessible, always helpful but never pushy. Simple and always available website. Trouble free banking. Reviewed on: 16th February 2016

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