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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1489)

really good customer service

Can't fault it, the customer service is brilliant Reviewed on: 6th November 2017

Premier banking without the fees

UK call centres so no problems in being understood, and it's rare to be held in a queue waiting to speak to someone, always feel like you are the only person that matters to them and it feels like a premier banking service but without the annual fees. Reviewed on: 6th November 2017

Great Service

You get to speak to an actual member of staff when you phone rather than an automated system, the staff are so helpful and friendly and I would highly recommend using First Direct Reviewed on: 6th November 2017

So easy and reliable

Easy to talk to someone on the phone - really friendly. Cannot fault the service at all Reviewed on: 6th November 2017

Superb Customer Service Everytime

I switched to First Direct two years ago after having been with the same bank previously for almost 30 years! I love the fact that it easy to speak to someone quickly on the phone and they are always really friendly and helpful. I mainly use online banking and it is great and super efficient. I couldn't recommend them highly enough and won't be switching again any time soon! Reviewed on: 6th November 2017

Excellent company

Always available to help. Very clear and concise. Great service. Reviewed on: 6th November 2017

A good bank with superb customer service

Your form insisted that I should select just one product, but I would not have done so out of my own choice; it is First Direct themselves who are so good. I have been with them for around 20 years, and only once in all that time did I find myself on hold when I rang up - and that was only for a few seconds. Their customer service is second to none. They get things right the first time; when you hear of other banks (e.g. NatWest) having data breaches, or letting their computer systems fail so that people cannot access their accounts, it throws First Direct into superb contrast. Nothing like that ever goes wrong. Ever. They are totally and completely trustworthy. Reviewed on: 6th November 2017

consistently great

Banked with First Direct for over 20 years and they've been excellent - great service on the telephone 24hrs a day, and robust online banking - app and desktop. Reviewed on: 6th November 2017

Excellent customer service

If you call with a query the phone is always answered quickly . Lovely to speak directly to a person without having to press options. Reviewed on: 4th October 2017

Simply the best!

365 availability at any time. Top service from friendly, professional people. Access by internet or phone if needed. Reviewed on: 27th September 2017

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