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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1288 reviews)

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4.67

Based on 1,288 reviews, last reviewed 26th Feb 2025

488% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

all good no problems so far. all good no problems so far. i think they are simple to get in touch with and their customer service is good. Reviewed on: 26th February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1288)

Personable bank with amazing customer service

All of the customer service staff on the phones are exceptional and always help you without being overly corporate. The last time I spoke to them they helped me move away from an overdraft and into credit, and working with a bank account that works for both me and the bank! Reviewed on: 22nd November 2015

Brilliant bank

It's great getting through to a real person straightaway on the phone. First Direct have been great from second I switched to them, their customer service reps are very friendly and helpful. I haven't encountered a single problem with them yet. Reviewed on: 20th November 2015

Best bank around

Always friendly and helpful. Leading the way always Reviewed on: 20th November 2015

Fabulous bank

I needed to ring them to get their phone app to work they were so helpful. I was in work so didn't have my bank account card to hand, they rang me back on my mobile which was registered to the account and sorted it all out. The call was answered quickly with minimal fuss, my old bank I'd be on the phone for ages pressing various numbers to get to the right department. The account is operated online or by phone only, but I never go to a branch so it suits me. The account also boasts an interest free overdraft up to £500 which really helps on the odd occasion. In all I am really impressed Reviewed on: 20th November 2015

Quite simply, they get it right

They provide everything I want from a current account. It is run efficiently, there are no data security problems, I can control every little thing online, and my finances run smoothly and easily. Reviewed on: 20th November 2015

GREAT BANK

Can do pretty much everything online or over phone, great customer service, no talking to robots Reviewed on: 20th November 2015

First Direct

Great bank so far , excellant call handling times and up to date apps and gadgets Reviewed on: 20th November 2015

new bank account

changed my bank to them and it all went very smoothly Reviewed on: 20th November 2015

You will never swop banks again!

I have banked with First Direct for approx 10 years now, and I can honestly say I don't think I'll switch to any other bank again. The test of a good bank if whether they put something right when it goes wrong. I accidentally forgot to transfer my salary across from one account to another and therefore went overdrawn. I had a decent sum of money in my savings, so although overdrawn in one acct overall I was not. I called them as they had charged me on the account I had gone overdrawn on thinking I'd get nowhere as it was my mistake. Wrong - they sorted it straight away - refunded me and put in place automatic direct debits to stop it happening again. Love First Direct - this is just one of the small things they have helped me with over the years! Try them! Reviewed on: 20th November 2015

Outstanding Customer Service

Was worried about a bank with no walk-in branches, but worried for no reason. Customer service via phone is superb. Always had a very friendly person on the other end and had the feeling that they really made an effort to solve my issues or enable services etc. Reviewed on: 20th November 2015

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