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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1243 reviews)

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4.63

Based on 1,243 reviews, last reviewed 15th Jan 2025

57% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Loyal and happy customer I have banked with First Direct for many years and have absolutely no complaints and can only compliment them on their amazing service. The best advis... Read more Reviewed on: 15th January 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1243)

Great phone service but lagging behind on App

The service is very professional and helpful - but I cannot do simple things like have automatic categorisation of spend in the app - which puts it well below other more modern banking services. It feels like a very nice brand to be with, but I wonder what we are missing out on. Reviewed on: 17th October 2022

Excellent company

I have been with First direct for over 25 years and they have been excellent when I have needed them Reviewed on: 14th October 2022

Easy to use and helpful

Always helpful over the phone to resolve any issues Reviewed on: 27th September 2022

The only online bank you need

I can't praise First Direct enough. I've used them since they began, so for 33 years! Their systems are so slick and easy to use and their customer service is outstanding. Reviewed on: 13th September 2022

Totally reliable

Excellent choice of ways to contact any day , any time. I like online for most transactions but can talk to a real person easily. Reviewed on: 3rd September 2022

Been a customer from about day 3 of First Direct

Customer Service is amazing - friendly but clear, online services also easy to use. Highly recommend Reviewed on: 30th August 2022

Excellent customer service

I rarely have to hold when ringing - and when I do its not for long. Staff are genuinely helpful. I wouldn't want to bank with anyone else. Reviewed on: 10th August 2022

Amazing so glad I am with First Direct :)

I fell victim to an eBay scam and unfortunately managed to send £4800 before meeting with the seller to collect a new van First Direct couldn’t have been more helpful and listened to my problem talking through it with me on the phone for around an hour they have sent the money back to me I couldn’t be happier with the customer service I have received. Reviewed on: 17th July 2022

Brilliant

Great bank.Proud to be a part of it would recommend to friends and family . customers service is brilliant so helpful calls answered in quick time. No problems Reviewed on: 8th July 2022

Excellent banking service

We have been long standing customers for over 20 years and the service has always been excellent. The customer service staff are a pleasure to deal with nothing is too much trouble for them. I hope to stay with the bank for many years to come. Reviewed on: 25th May 2022

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