Write a review

first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1243 reviews)

View other first direct products

4.63

Based on 1,243 reviews, last reviewed 15th Jan 2025

57% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Loyal and happy customer I have banked with First Direct for many years and have absolutely no complaints and can only compliment them on their amazing service. The best advis... Read more Reviewed on: 15th January 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

Read all reviews Write a review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

Review first direct: Current Account now

Help others make smarter decisions by sharing your own experience.

Write a review

first direct Current Account reviews (1243)

Good all round

Been with them for years and never had any problems Reviewed on: 11th January 2023

Amazing customer service

This bank has first class customer service - no long waiting times, sensible security process and staff quick to resolve any isdues Reviewed on: 11th January 2023

Great app, service and perks

Account was very easy to set up, I did it via the current account switch and got a cash bonus too! App has really good features and layout. Reviewed on: 11th January 2023

Helpful and local

I've used First Direct for years. They're always available for any problems or questions and the staff are responsive and knowledgeable Reviewed on: 11th January 2023

Best current account without a doubt

This is an easy to use and secure banking product via an excellent app. The telebanking team is also professional, helpful and friendly. Reviewed on: 11th January 2023

excellent service

Over the past 6 months i signed up to first direct and have been really pleased. even though they are an app only bank their customer service is excellent and you always get a fast response Reviewed on: 11th January 2023

The epitome of what a bank should be

Easy banking via mobile, phone, and online. A bank that truly believes in providing for its customers. They have responded to the current situation by helping their customers. Reviewed on: 10th January 2023

super

Gerat account, only criticism the app is not really offering all it should, other members of the same banking groups apps are better Reviewed on: 10th January 2023

Good customer service

Excellent customer service always putting the customer first. Excellent ap too which does just about everything. Reviewed on: 10th January 2023

Poor safeguarding and customer care

Waiting 17 months for a bank card. Waiting 8 months for POA to be recognised and still waiting. Bank have now locked the account of a disabled vulnerable person who has cognitive disabilities and is unable to verify her account. There is no safeguarding in place to prevent this from happening. We have been trying to sort this out for over 2 hours on the telephone. Line managers don’t take phone calls apparently and to make a formal complaint you have to first go to customer care (ironic title for a bank who thinks it’s ok to do this to people). Reviewed on: 20th December 2022

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

first direct has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub