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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

2% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1494)

Used FD since it first appeared, great bank.

Used FD since it first appeared. Have not had any problems with it during that time. Easy to contact and both App and online services easy to access and appear to be quite secure Reviewed on: 15th February 2024

Best bank by a country mile

If I ever need to ring for everyday banking, which is rarely because the app is so easy to use, they answer the phone immediately and sort my query promptly I have also rang customer relations dept to praise thd way their team work They were also excellent in every way Reviewed on: 15th February 2024

Customer service is excellent.

Customer service is excellent. The app might provide all the functionality of other providers but that is made up for by the quick response and excellent service whenever you contact customer support Reviewed on: 15th February 2024

Easy to use app, great customer service via the phone

Easy to use app, great customer service via the phone Reviewed on: 15th February 2024

Very good account, easy to open and maintain.

Very good account, easy to open and maintain. Excellent customer service Reviewed on: 15th February 2024

Decent experience

Decent experience opening an account with them, the app seems to have good functionality and there are some competitive rewards for sticking around. Reviewed on: 15th February 2024

Consistently good customer service, a great app , I...

Consistently good customer service, a great app , I feel confident in my bank Reviewed on: 14th February 2024

Onboarding was very easy and hassle free.

Onboarding was very easy and hassle free. No problems opening new products on the platform. Reviewed on: 13th February 2024

Excellent customer service.

Excellent customer service. Reliable, safe banking experience. Reviewed on: 10th February 2024

Poor products, no customer service

I've been a First Direct customer for 30 years; since working from home became the norm, customer service standards have dropped badly. Reviewed on: 4th February 2024

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