Write a review

first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1242 reviews)

View other first direct products

4.63

Based on 1,242 reviews, last reviewed 24th Dec 2024

64% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Very happy and wouldn’t switch I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the account but I wouldn... Read more Reviewed on: 6th December 2024

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

Read all reviews Write a review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

Review first direct: Current Account now

Help others make smarter decisions by sharing your own experience.

Write a review

first direct Current Account reviews (1242)

Excellent customer service

Banked with First Direct for many years and cannot fault them for customer service Reviewed on: 19th January 2023

First Direct

Amazing customer service and easy to use app Reviewed on: 19th January 2023

Always patient, helpful and professional

Always there at the end of a phone when needed. They’ve really earned my loyalty Reviewed on: 18th January 2023

A1 customer service

Been with them for over a decade - and in the few times I have needed to contact them they have been swift and clear and above all very helpful Reviewed on: 18th January 2023

Accessible

I have been with First Direct for a long time and I would have given them 5 stars and 10 out of 10, however they are pushing me to the App. I was happy with the website log in and don’t like Apps, so I may have to switch banks now. Reviewed on: 16th January 2023

Beyond helpful every time

Any time I’ve needed to speak to first direct, I’m never waiting on hold, I speak to someone approachable and helpful, they help me resolve my issue and answer any of my questions but most of all, they’re always human and talk to me like a human, and that makes it so much easier to talk to them about any struggles or debt/over draft issues and find a resolution. Thank you first direct team. Reviewed on: 16th January 2023

Best bank

Excellent customer service. Reliable and easy to use website and app. Reviewed on: 12th January 2023

Simple banking done right

Everything works! But most importantly, when things go wrong, the guys on the phone are amazing Reviewed on: 12th January 2023

Excellent customer service

I like being able to deal easily with my finances using the app, knowing there are always friendly and helpful people you can talk to at the end of the phone - based in the UK, without a long wait. Never had an issue. Reviewed on: 11th January 2023

Good all round

Been with them for years and never had any problems Reviewed on: 11th January 2023

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

first direct has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

first direct: Current Account reviews

64% decrease in 5 star reviews

50% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review first direct: Current Account now

first direct Current Account reviews (1242)

Excellent customer service

First Direct

Always patient, helpful and professional

A1 customer service

Accessible

Beyond helpful every time

Best bank

Simple banking done right

Excellent customer service

Good all round

Do you have a different first direct product?

There's still more to see!

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024