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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1242 reviews)

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4.63

Based on 1,242 reviews, last reviewed 24th Dec 2024

64% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Very happy and wouldn’t switch I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the account but I wouldn... Read more Reviewed on: 6th December 2024

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1242)

Always helpful

We have had First Direct accounts for many years during which time naturally we have had queries and problems. These concerns are always dealt with quickly and efficiently with the help of friendly and helpful customer service reps. An excellent bank with a clear and easy to use online service. Reviewed on: 1st February 2023

Great customer service and online security

Always helpful staff, good online security. I feel I can trust First Direct Reviewed on: 1st February 2023

Five Star Bank

I have been with First Direct for over 30 years and I am still a satisfied customer. Excellent customer service and great online account access. Reviewed on: 1st February 2023

Top bank

Simple, straightforward current account, set up on my behalf through the switcher service. Easy to navigate online banking. Cash reward at time of joining. Linked regular saver with highly competative interest rate. Reviewed on: 31st January 2023

Friendly, secure a good all round bank

One of the highest paying switching bonuses, a couple of times when needed to contact them it took less than 5 minutes and were always incredibly friendly and helpful. Reviewed on: 31st January 2023

Stress-free

Never any problems, customer service excellent when required, app is useful and easy to navigate. Reviewed on: 31st January 2023

First class

Been with them for over thirty years and never found any reason at all to want to move. Excellent Reviewed on: 31st January 2023

Excellent

Very reliable service and good interest rate Reviewed on: 29th January 2023

Easy online services and transparency

They’ve been a great bank for me. I’ve not needed to visit branches before due to all of their useful services being provided in a digital format that is user friendly. The rates of interest on savings aren’t very good but that is generally the climate I believe. Reviewed on: 29th January 2023

Lack Luster

No online app facility to request overdraft increase. Spent 40mins on the phone (whilst working) with 4 separate agents to go through the process of being reviewed only to be told i would have to await a notification on the decision within a further 48hours. In comparison to whom my partner banks with (i wont name as i am not here to promote), they have a straight forward online app request function that provides an immediate answer. Nothing against each of the agents i spoke with as they provided the best customer service they could. Unfortunately this is let down by the overall process itself taking far too long. Reviewed on: 27th January 2023

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