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first direct: Fixed Rate Mortgage reviews

Name: Fixed Rate Mortgage
Rating: 4.55 (42 reviews)

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4.54

Based on 42 reviews, last reviewed 26th Feb 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

2 star

10%

Latest highest rating:

5

First direct, First for Quality and Service First direct answer the phone quickly by UK based call handlers, who are friendly, knowledgeable and professional. Can’t fault them. Reviewed on: 26th February 2025

Latest lowest rating:

1

Worst experience getting a mortgage Took months and months to sort out mortgage as none of the advisors seemed to be consistent. Called up to see if they were waiting for any info from ... Read more Reviewed on: 11th April 2023

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About this product

Banking services provider, First Direct, is a division of HSBC. First Direct offers a variety of financial products and services, including a range of mortgage products. A fixed rate mortgage has a set interest rate for a certain period, usually between two and five years, but sometimes up to ten. Don’t hesitate to speak with the lender or an independent advisor if you need help understanding your mortgage options.

Finding the right mortgage can be difficult wit...

first direct Fixed Rate Mortgage reviews (42)

Review of the first direct, Fixed Rate Mortgage:

excellent customer service

fabulous staff who know what they are talking about and very quick responses to all enquiries Reviewed on: 13th September 2019

Excellent service and quick turn around

Recently remortgaged with first direct. Brilliant customer service Reviewed on: 26th May 2018

Customer Service Awesome

Best bank I have ever dealt with for customer service, brilliant responses every time Reviewed on: 4th April 2018

First Class Customer Service and Great Rate too!

I bank with First Direct and when looking for my first mortgage last year I did my research. I scoured the internet, got quotes from a broker and spent a lot of time looking around.....only to find that my bank had the best rate, fixed for longer than anyone else and they were great to work with during the entire process. Cannot recommend them highly enough. Reviewed on: 9th February 2018

Top class service

First time buyer mortgage for me and my fiancé went smoothly from start to finish Reviewed on: 20th January 2018

Excellent bank

Fantastic customer service, and simple to use Reviewed on: 15th January 2018

Easy

I have a current account and savings account with first direct so already knew how trustworthy and personable the staff are. The mortgage staff calĺed me when they said they would, made all the information easy to understand and generally made the whole experience easy and painless. Reviewed on: 30th November 2017

Brilliant Customer Service

From the start of our mortgage 18 months ago to present 1st Direct customer service has been excellent, so much so we also have a current account and savings account with them. Best bank I have ever had. Reviewed on: 7th November 2017

Fixed mortgage

We fixed our mortgage this year and couldn't fault the customer service. Reviewed on: 3rd November 2017

The best rates

Halifax was by far the best mortgage rate we could find for a fixed rate mortgage. We've had excellent customer service so far. Would definitely recommend. Reviewed on: 18th July 2017

Great customer service

I've been with FD for 6 years now and have gladly received high quality customer service whenever I've been in touch with them. I like that you get to speak to a person right away and don't have to go through a maze of automated systems. Reviewed on: 31st May 2017

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