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Gatehouse Bank: Savings reviews

Name: Savings
Rating: 3.25 (12 reviews)

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3.50

Based on 12 reviews, last reviewed 15th Nov 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

3 star

2 star

42%

Latest highest rating:

5

Very easy and simple opening account process online . Very easy and simple opening account process online ..prompt email delivery with important info like ID and payment confirmtion.Quick pick up time whe... Read more Reviewed on: 15th November 2024

Latest lowest rating:

1

Avoud this bank. Atrocious customer service. No one willing to take ownership of complaints. 4 working days to reply to emails is totally unacceptable. Avoid this bank... Read more Reviewed on: 29th February 2024

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About this product

Searching for online reviews of Gatehouse Bank savings products? Look no further - Smart Money People is the UK's #1 place for financial services reviews. If you want to know about the customer service levels, interest rates, or anything else related to Gatehouse Bank read our reviews from people like you to decide if they're offering the right product for you. Alternatively, if you're already a Gatehouse Bank savings customer, please write a quick review of your own and help others.

Gatehouse Bank Savings reviews (12)

Review of the Gatehouse Bank, Savings:

Good ISA rate, with easy application and account setup

Good ISA rate, with easy application and account setup Reviewed on: 26th January 2024

Very easy and simple opening account process online .

Very easy and simple opening account process online ..prompt email delivery with important info like ID and payment confirmtion.Quick pick up time when calling.The most important part is how quick they verify a customer online and get your account up and running Reviewed on: 15th November 2024

One of the best Regular Savers Account on the market

The Gatehouse Regular Savers Account is one of the best on the market. Gatehouse provides an opportunity to save up to £300 a month in their 7% returns account. Once the account is set up, the app is simple to navigate and easy to understand. It does what it says on the tin. A little more communication via email about their products and presence in market activity wouldn’t go amiss, however their emails are concise and informative. Reviewed on: 12th April 2024

Avoud this bank.

Atrocious customer service. No one willing to take ownership of complaints. 4 working days to reply to emails is totally unacceptable. Avoid this bank. Reviewed on: 29th February 2024

Gatehouse

Very easy and helpful. No problems and good communication Reviewed on: 25th September 2023

Excellent service and products

Been saving with Gatehouse Bank for a while now and always found their accounts competitive and their staff knowledgeable and very helpful. Would recommend them Reviewed on: 5th February 2023

No response to emails

They list an email address for customer service. I wrote to it on the 7th of December and got an automated response saying I would get a human response within three working days. By the 14th I had had no reply, so I wrote again, and got the same automated response. It is now the 20th and still no answer. So I've written a snail mail letter, but I'm not holding my breath. I've deposited £85,000 with them; I expect better than this. Reviewed on: 20th December 2022

Safe savings and good service

Safe savings at a competitive rate Reviewed on: 12th August 2022

Safe savings at a competitive interest rate

Excellent service and clear communication Reviewed on: 12th August 2022

The banking answer to Donald Duck

Delay after delay after delay. An offer after a month then a failure to perform. Worse than pathetic. Comedic. Reviewed on: 18th April 2019

Below appalling

Some might say that taking eight months over a mortgage application even in the current Brexit climate was shoddy. To then insist in three times the valuation fees and then, after 8 months of having the forms and details, to tell the broker that ‘this isnt the sort of house we loan on’ is incompetent, unprofessional and immoral. Do not use this bank. Save yourself the time and frustration and learn from my dire experience!! Reviewed on: 25th March 2019

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