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Gatehouse Bank: Savings reviews

Name: Savings
Rating: 3.25 (12 reviews)

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3.50

Based on 12 reviews, last reviewed 15th Nov 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

3 star

2 star

42%

Latest highest rating:

5

Very easy and simple opening account process online . Very easy and simple opening account process online ..prompt email delivery with important info like ID and payment confirmtion.Quick pick up time whe... Read more Reviewed on: 15th November 2024

Latest lowest rating:

1

Avoud this bank. Atrocious customer service. No one willing to take ownership of complaints. 4 working days to reply to emails is totally unacceptable. Avoid this bank... Read more Reviewed on: 29th February 2024

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About this product

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Gatehouse Bank Savings reviews (12)

Below appalling

Some might say that taking eight months over a mortgage application even in the current Brexit climate was shoddy. To then insist in three times the valuation fees and then, after 8 months of having the forms and details, to tell the broker that ‘this isnt the sort of house we loan on’ is incompetent, unprofessional and immoral. Do not use this bank. Save yourself the time and frustration and learn from my dire experience!! Reviewed on: 25th March 2019

Incompetent

Gatehouse said our mortgage would take 6 weeks to process in March 2018. It's December 2018 and still not Done. The process is extremely repetitive and they ask for the same documents over and over, have spelt my name wrong, put the wrong property details, asked me to sign for properties I don't own, the list goes on and on. Basic stuff, not complicated at all and yet we have to pull them up over and over again. Probably won't get don't till the new year now due to their gross incompetence. Reviewed on: 19th December 2018

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