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Gatehouse Bank reviews

Gatehouse Bank logo
Rated Average • 2.86/5

Gatehouse Bank reviews

Verified business Last reviewed within 7 days
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Review summary

People rate this company as Average based on 19 product reviews

Average score of 2.86/5
5 star
37%
4 star
16%
3 star
0%
2 star
0%
1 star
47%
Reviews for Gatehouse Bank have trended positively over the past 90 days

Latest positive rating

5.00/5

They have great rates

They have great rates and even better ethical standards. Im happy with the choice I've made.

{"display":"Mimi ","full_name":"Mimi ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Mimi 20th April 2025

Latest negative rating

1.00/5

Poor transparency, poor process

As an international investor, I applied to Gatehouse Bank for a buy-to-let mortgage on a property in Leeds. After months of back-and-forth, I would not... As an international investor, I applied to Gatehouse Bank for a buy-to-let mortgage on a property in Leeds. After months of back-and-forth, I would not recommend them to anyone in a similar situation. The process was marked by information requests that came in waves — each batch resolved, only to be followed by another — with no clear overview of what was ultimately needed or when a decision could be expected. This dragged on for months and cost significant time and money. What I was never clearly informed of upfront is that Gatehouse Bank operates as a Sharia-compliant lender. Had this been communicated from the start, it would have allowed both parties to assess fit much earlier. Instead, it only became apparent late in the process that our short-let proposition was incompatible with their financing model. A basic eligibility check at the outset would have saved everyone considerable effort — and, for an international applicant navigating an unfamiliar market, the lack of clarity was particularly costly. Additionally, the independent valuation they commissioned came in more than 30% below comparable sales in the same apartment complex — a significant discrepancy that materially affected the loan-to-value calculation and left us with far less financing than expected. I have no doubt Gatehouse Bank serves certain customers well. But for an international investor with a short-let buy-to-let structure, the lack of transparency about their financing model, the drawn-out information process, and a valuation that appears disconnected from the local market made this a frustrating and costly experience. Read more Read less

{"display":"Pascal Visser","full_name":"Pascal Visser","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1672721.png"}}'s avatar
Savings
Pascal Visser 18th June 2026
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About Gatehouse Bank

Founded in 2008, Gatehouse Bank is a shari'ah compliant bank which offers real estate finance, mortgage-related products as well as savings products. Looking for a shari'ah compliant bank and want to know if Gatehouse Bank is right for you? Read our community reviews below to see what our community has to say about their products and service. Already a Gatehouse Bank customer? Please leave a review of your own and help others find the best products available.

Gatehouse Bank at a glance

Reviews for Gatehouse Bank

Showing 11 of 19 company reviews • Last reviewed within 7 days

Poor transparency, poor process

Savings • 18th June 2026

As an international investor, I applied to Gatehouse Bank for a buy-to-let mortgage on a property in Leeds. After months of back-and-forth, I would not... As an international investor, I applied to Gatehouse Bank for a buy-to-let mortgage on a property in Leeds. After months of back-and-forth, I would not recommend them to anyone in a similar situation. The process was marked by information requests that came in waves — each batch resolved, only to be followed by another — with no clear overview of what was ultimately needed or when a decision could be expected. This dragged on for months and cost significant time and money. What I was never clearly informed of upfront is that Gatehouse Bank operates as a Sharia-compliant lender. Had this been communicated from the start, it would have allowed both parties to assess fit much earlier. Instead, it only became apparent late in the process that our short-let proposition was incompatible with their financing model. A basic eligibility check at the outset would have saved everyone considerable effort — and, for an international applicant navigating an unfamiliar market, the lack of clarity was particularly costly. Additionally, the independent valuation they commissioned came in more than 30% below comparable sales in the same apartment complex — a significant discrepancy that materially affected the loan-to-value calculation and left us with far less financing than expected. I have no doubt Gatehouse Bank serves certain customers well. But for an international investor with a short-let buy-to-let structure, the lack of transparency about their financing model, the drawn-out information process, and a valuation that appears disconnected from the local market made this a frustrating and costly experience. Read more Read less

{"display":"Pascal Visser","full_name":"Pascal Visser","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1672721.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews

They have great rates

Savings • 20th April 2025

They have great rates and even better ethical standards. Im happy with the choice I've made.

{"display":"Mimi ","full_name":"Mimi ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 4.00/5

    Gatehouse is an exceptional bank for customers who w...

    Gatehouse is an exceptional bank for customers who want sharia complaint savings or ethical savings in general. It’s an easy bank with exceptional saving rates.

    {"display":"Suleman Ahmad","full_name":"Suleman Ahmad","avatar":{"url":"\/assets\/uploads\/avatars\/users\/637074.png"}}'s avatar
    Savings
    Suleman Ahmad 13th March 2025
  • 5.00/5

    Very easy and simple opening account process online .

    Very easy and simple opening account process online ..prompt email delivery with important info like ID and payment confirmtion.Quick pick up time when calling.The most... Very easy and simple opening account process online ..prompt email delivery with important info like ID and payment confirmtion.Quick pick up time when calling.The most important part is how quick they verify a customer online and get your account up and running Read more Read less

    {"display":"N Islam","full_name":"N Islam","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072477.png"}}'s avatar
    Savings
    N Islam 15th November 2024
  • 4.00/5

    Sharia compliant house finance

    They offered halal, sharia compliant house finance (mortgage), which is rare in the market.

    {"display":"HA","full_name":"HA","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Finance
    HA 22nd May 2024
  • 5.00/5

    One of the best Regular Savers Account on the market

    The Gatehouse Regular Savers Account is one of the best on the market. Gatehouse provides an opportunity to save up to £300 a month in... The Gatehouse Regular Savers Account is one of the best on the market. Gatehouse provides an opportunity to save up to £300 a month in their 7% returns account. Once the account is set up, the app is simple to navigate and easy to understand. It does what it says on the tin. A little more communication via email about their products and presence in market activity wouldn’t go amiss, however their emails are concise and informative. Read more Read less

    {"display":"Mike S","full_name":"Mike S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mike S 12th April 2024
  • 1.00/5

    Avoud this bank.

    Atrocious customer service. No one willing to take ownership of complaints. 4 working days to reply to emails is totally unacceptable. Avoid this bank.

    {"display":"Mr D","full_name":"Mr D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mr D 29th February 2024
  • 5.00/5

    Good ISA rate, with easy application and account setup

    Good ISA rate, with easy application and account setup

    {"display":"Craig P","full_name":"Craig P","avatar":{"url":"\/assets\/uploads\/avatars\/users\/810657.png"}}'s avatar
    Savings
    Craig P 26th January 2024
  • 1.00/5

    This Bank is a Joke

    Attempted to do a Buy to let Mortgage. The property needed some upgrades, heating and damp which we were aware of and would have been... Attempted to do a Buy to let Mortgage. The property needed some upgrades, heating and damp which we were aware of and would have been completed before exchange of contract. Gatehouse said they had to finalize the mortgage by Oct 16th giving us 3 weeks to complete the work! due to the time the mortgage had taken to complete. Time taken was excessive due to them dragging their feet when replying! Then we had the valuation done and the Surveyor valued the rental at nearly 50% below its potential. We submitted 9 independent Estate Agent rental valuations plus current properties that were being rented as comparisons. They went back to the same surveyor instead of getting a second opinion only to be told his valuation could not be changed. What a complete waste of time, even when presented with compelling evidence they can't look beyond the end of their nose. Go with a reputable mortgage company that listens to it's clients, this bank is a joke! Read more Read less

    {"display":"Chris Honeyman","full_name":"Chris Honeyman","avatar":{"url":"\/assets\/uploads\/avatars\/users\/795110.png"}}'s avatar
  • 4.00/5

    Gatehouse

    Very easy and helpful. No problems and good communication

    {"display":"gavin","full_name":"gavin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    gavin 25th September 2023
  • 5.00/5

    Excellent service and products

    Been saving with Gatehouse Bank for a while now and always found their accounts competitive and their staff knowledgeable and very helpful. Would recommend them

    {"display":"Malcolm Chester","full_name":"Malcolm Chester","avatar":{"url":"\/assets\/uploads\/avatars\/users\/637708.png"}}'s avatar
    Savings
    Malcolm Chester 5th February 2023

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