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Gatehouse Bank reviews

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Rated Average 3.23/5

Gatehouse Bank reviews

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Review summary

People rate this company as Average based on 16 product reviews

Average score of 3.23/5
5 star
38%
4 star
13%
3 star
0%
2 star
0%
1 star
49%
Reviews for Gatehouse Bank have trended positively over the past 90 days

Latest positive rating

5/5

Very easy and simple opening account process online .

Very easy and simple opening account process online ..prompt email delivery with important info like ID and payment confirmtion.Quick pick up time when calling.The most... Very easy and simple opening account process online ..prompt email delivery with important info like ID and payment confirmtion.Quick pick up time when calling.The most important part is how quick they verify a customer online and get your account up and running Read more Read less

{"display":"N Islam","full_name":"N Islam","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072477.png"}}'s avatar
Savings
N Islam 15th November 2024

Latest negative rating

1/5

Avoud this bank.

Atrocious customer service. No one willing to take ownership of complaints. 4 working days to reply to emails is totally unacceptable. Avoid this bank.

{"display":"Mr D","full_name":"Mr D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Mr D 29th February 2024

About Gatehouse Bank

Founded in 2008, Gatehouse Bank is a shari'ah compliant bank which offers real estate finance, mortgage-related products as well as savings products. Looking for a shari'ah compliant bank and want to know if Gatehouse Bank is right for you? Read our community reviews below to see what our community has to say about their products and service. Already a Gatehouse Bank customer? Please leave a review of your own and help others find the best products available.

Gatehouse Bank at a glance

Reviews for Gatehouse Bank

Showing 11 of 16 company reviews

Very easy and simple opening account process online .

Savings 15th November 2024

Very easy and simple opening account process online ..prompt email delivery with important info like ID and payment confirmtion.Quick pick up time when calling.The most... Very easy and simple opening account process online ..prompt email delivery with important info like ID and payment confirmtion.Quick pick up time when calling.The most important part is how quick they verify a customer online and get your account up and running Read more Read less

Rated Excellent 5/5
Read more product reviews

Sharia compliant house finance

Home Finance 22nd May 2024

They offered halal, sharia compliant house finance (mortgage), which is rare in the market.

{"display":"HA","full_name":"HA","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
HA
Rated Good 4/5
Read more product reviews
  • 5/5

    One of the best Regular Savers Account on the market

    The Gatehouse Regular Savers Account is one of the best on the market. Gatehouse provides an opportunity to save up to £300 a month in... The Gatehouse Regular Savers Account is one of the best on the market. Gatehouse provides an opportunity to save up to £300 a month in their 7% returns account. Once the account is set up, the app is simple to navigate and easy to understand. It does what it says on the tin. A little more communication via email about their products and presence in market activity wouldn’t go amiss, however their emails are concise and informative. Read more Read less

    {"display":"Mike S","full_name":"Mike S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mike S 12th April 2024
  • 1/5

    Avoud this bank.

    Atrocious customer service. No one willing to take ownership of complaints. 4 working days to reply to emails is totally unacceptable. Avoid this bank.

    {"display":"Mr D","full_name":"Mr D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mr D 29th February 2024
  • 5/5

    Good ISA rate, with easy application and account setup

    Good ISA rate, with easy application and account setup

    {"display":"Craig P","full_name":"Craig P","avatar":{"url":"\/assets\/uploads\/avatars\/users\/810657.png"}}'s avatar
    Savings
    Craig P 26th January 2024
  • 1/5

    This Bank is a Joke

    Attempted to do a Buy to let Mortgage. The property needed some upgrades, heating and damp which we were aware of and would have been... Attempted to do a Buy to let Mortgage. The property needed some upgrades, heating and damp which we were aware of and would have been completed before exchange of contract. Gatehouse said they had to finalize the mortgage by Oct 16th giving us 3 weeks to complete the work! due to the time the mortgage had taken to complete. Time taken was excessive due to them dragging their feet when replying! Then we had the valuation done and the Surveyor valued the rental at nearly 50% below its potential. We submitted 9 independent Estate Agent rental valuations plus current properties that were being rented as comparisons. They went back to the same surveyor instead of getting a second opinion only to be told his valuation could not be changed. What a complete waste of time, even when presented with compelling evidence they can't look beyond the end of their nose. Go with a reputable mortgage company that listens to it's clients, this bank is a joke! Read more Read less

  • 4/5

    Gatehouse

    Very easy and helpful. No problems and good communication

    {"display":"gavin","full_name":"gavin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    gavin 25th September 2023
  • 5/5

    Excellent service and products

    Been saving with Gatehouse Bank for a while now and always found their accounts competitive and their staff knowledgeable and very helpful. Would recommend them

    {"display":"Malcolm Chester","full_name":"Malcolm Chester","avatar":{"url":"\/assets\/uploads\/avatars\/users\/637708.png"}}'s avatar
    Savings
    Malcolm Chester 5th February 2023
  • 1/5

    No response to emails

    They list an email address for customer service. I wrote to it on the 7th of December and got an automated response saying I would... They list an email address for customer service. I wrote to it on the 7th of December and got an automated response saying I would get a human response within three working days. By the 14th I had had no reply, so I wrote again, and got the same automated response. It is now the 20th and still no answer. So I've written a snail mail letter, but I'm not holding my breath. I've deposited £85,000 with them; I expect better than this. Read more Read less

    {"display":"Colin Michael Kendall","full_name":"Colin Michael Kendall","avatar":{"url":"\/assets\/uploads\/avatars\/users\/621515.png"}}'s avatar
    Savings
    Colin Michael Kendall 20th December 2022
  • 5/5

    Safe savings and good service

    Safe savings at a competitive rate

    {"display":"Jane Bray","full_name":"Jane Bray","avatar":{"url":"\/assets\/uploads\/avatars\/users\/569618.png"}}'s avatar
    Savings
    Jane Bray 12th August 2022
  • 5/5

    Safe savings at a competitive interest rate

    Excellent service and clear communication

    {"display":"Jane Bray","full_name":"Jane Bray","avatar":{"url":"\/assets\/uploads\/avatars\/users\/569618.png"}}'s avatar
    Savings
    Jane Bray 12th August 2022

    Products from Gatehouse Bank

    Showing products offered by Gatehouse Bank

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