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Recognise Bank reviews

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Rated Excellent 4.82/5

Recognise Bank reviews

Verified business Last reviewed within 7 days
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • UK-based contact centre
    UK-based contact centre
  • Award winning organisation
    Award winning organisation
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Excellent based on 238 product reviews

Average score of 4.82/5
5 star
87%
4 star
11%
3 star
1%
2 star
0%
1 star
1%
Reviews for Recognise Bank have trended negatively over the past 90 days

Latest positive rating

5/5

Perfectly placed commercial bridging loan

Recently placed a commercial bridge. Excellent experience from start to finish, great to deal with bankers and a team who understand a deal, client needs... Recently placed a commercial bridge. Excellent experience from start to finish, great to deal with bankers and a team who understand a deal, client needs and deliver a great service and product Read more Read less

{"display":"Josh H","full_name":"Josh H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Business Finance
Josh H 11th April 2026

Latest negative rating

2/5

Don’t do as they say they will do.

Don’t do as they say the will do. Several deals tried to be placed with Recognise however Lending Manager didn’t seem to tell the underwriting... Don’t do as they say the will do. Several deals tried to be placed with Recognise however Lending Manager didn’t seem to tell the underwriting team the full story or he didn’t understand the deal. I’m not sure what else I could give. Their support staff were good in particular Steven and Alex and they explained in more detail what credit were looking for. She was a pleasure to deal and if it wasn’t for her, I’m not sure some of the deals would have completed. Sadly they let their support staff go so recognise are no longer a lender of choice. Read more Read less

About Recognise Bank

Recognise Bank was founded in 2017 with a vision of being the UK’s best business bank, offering customised lending and savings solutions.

Recognise is a fully digital bank and received its banking licence in 2021. Since then, it has continued to focus on providing products and services that meet the needs of modern SMEs.

Recognise Bank offer business funding solutions including bridging loans and commercial mortgages. It also provides personal and business savings accounts.

Recognise Bank at a glance

Contact details

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Reviews for Recognise Bank

Showing 11 of 238 company reviews Last reviewed within 7 days

Perfectly placed commercial bridging loan

Business Finance 11th April 2026

Recently placed a commercial bridge. Excellent experience from start to finish, great to deal with bankers and a team who understand a deal, client needs... Recently placed a commercial bridge. Excellent experience from start to finish, great to deal with bankers and a team who understand a deal, client needs and deliver a great service and product Read more Read less

Rated Excellent 5/5
Read more product reviews

Don’t do as they say they will do.

Business Finance 25th March 2026

Don’t do as they say the will do. Several deals tried to be placed with Recognise however Lending Manager didn’t seem to tell the underwriting... Don’t do as they say the will do. Several deals tried to be placed with Recognise however Lending Manager didn’t seem to tell the underwriting team the full story or he didn’t understand the deal. I’m not sure what else I could give. Their support staff were good in particular Steven and Alex and they explained in more detail what credit were looking for. She was a pleasure to deal and if it wasn’t for her, I’m not sure some of the deals would have completed. Sadly they let their support staff go so recognise are no longer a lender of choice. Read more Read less

Rated Poor 2/5
Read more product reviews
Reply from Recognise Bank
Thank you for sharing your experience. We’re sorry to hear it didn't meet expectations. Your feedback is important to us and this isn't the standard we aim to deliver. We'd really value the opportunity to understand more about what happened and how we can improve. If you're happy to do so, please contact us at [email protected] so we can look into this further. We appreciate you taking the time to share your feedback.
8th April 2026
Recognise Bank
  • 5/5

    Good lender to work with.

    I have a strong, well-established working relationship with Recognise Bank. They are a trusted business partner of my business and have proven themselves to be... I have a strong, well-established working relationship with Recognise Bank. They are a trusted business partner of my business and have proven themselves to be a responsive and pragmatic lender, with a focus on service to both borrowers and introducers. Special mention goes to my BDM Paul Bagan, who is highly knowledgeable, extremely responsive, straight-talking and one of the best in the industry in my opinion. Read more Read less

    {"display":"CHRIS J","full_name":"CHRIS J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Finance
    CHRIS J 25th March 2026
  • 5/5

    Consistently Excellent

    I have used Recognise Bank many times for clients and the lending process is very professional, clear, concise and efficient. The after service is also... I have used Recognise Bank many times for clients and the lending process is very professional, clear, concise and efficient. The after service is also strong which supports the client experience. Read more Read less

    {"display":"MARK J","full_name":"MARK J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Finance
    MARK J 20th March 2026
  • 5/5

    Personal service with realistic commercial approach...

    Personal service with realistic commercial approach to credit. Excellent process to complete quickly with flexibility to deal with any issues identified

    {"display":"Steve B","full_name":"Steve B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Finance
    Steve B 19th March 2026
  • 5/5

    Paul Bagan is the best

    Absolutely love Paul Bagan he's the best in the business. From initial enquiry, through to Credit and then to drawdown, Paul tells it straight and... Absolutely love Paul Bagan he's the best in the business. From initial enquiry, through to Credit and then to drawdown, Paul tells it straight and delivers on what he says 100% of the time. We've now done half a dozen deals with him and he's always the first person I reach out to on a deal. Read more Read less

    {"display":"Matt M","full_name":"Matt M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Finance
    Matt M 19th March 2026
  • 5/5

    As a broker working closely with a range of lenders...

    As a broker working closely with a range of lenders and savings providers, I’ve found Recognise Bank to be a consistently reliable and well-structured institution... As a broker working closely with a range of lenders and savings providers, I’ve found Recognise Bank to be a consistently reliable and well-structured institution to place business with. From an intermediary perspective, their proposition strikes a strong balance between modern digital capability and a relationship-led approach. The onboarding process is notably efficient, supported by streamlined systems that enable quicker decision-making and reduced friction for both clients and brokers. This aligns well with their broader technology-driven model designed to accelerate approvals and improve overall client experience. Client feedback has also been overwhelmingly positive. Many highlight the simplicity of account opening, the clarity of communication, and the speed at which deposits and transactions are processed. Their online platform is intuitive, and service levels, particularly responsiveness and support, are consistently rated highly, contributing to strong overall satisfaction. In terms of product offering, Recognise Bank provides competitive rates across both personal and business savings, alongside a flexible approach to SME lending. The combination of attractive pricing and straightforward structures makes them an appealing option for a broad range of client profiles. Overall, Recognise Bank presents as a forward-thinking lender with a clear focus on service, efficiency, and broker collaboration. Based on my experience, I would have no hesitation in recommending them as a funding partner for suitable cases. Read more Read less

  • 5/5

    Great Lender

    Experienced. Great communication, deliver what they say they will do.

  • 5/5

    Good service, informations provided was good.

    Good service, informations provided was good.

    {"display":"ozoris mex","full_name":"ozoris mex","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1336022.png"}}'s avatar
    Savings Account
    ozoris mex 30th January 2026
  • 5/5

    Very happy with the service and deal we have got.

    Very happy with the service and deal we have got.

    {"display":"John Grady","full_name":"John Grady","avatar":{"url":"\/assets\/uploads\/avatars\/users\/715136.png"}}'s avatar
    Savings Account
    John Grady 28th January 2026
  • 5/5

    Easy to use the account online

    Easy to use the account online, good interest rate.

    {"display":"Gail","full_name":"Gail","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings Account
    Gail 27th January 2026

    Products from Recognise Bank

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