Smart Money People Logo

Voting in the Consumer credit awards 2025 is open - Vote here

Share this page
Link copied

Cynergy Bank reviews

Cynergy Bank logo
Rated Good • 3.50/5

Cynergy Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business

Review summary

People rate this company as Good based on 37 product reviews

Average score of 3.50/5
5 star
61%
4 star
22%
3 star
3%
2 star
0%
1 star
14%

Latest positive rating

4/5

Could award more had they not reduced cash ISA rates...

Could award more had they not reduced cash ISA rates so much.

{"display":"Sheena R","full_name":"Sheena R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

Use cynergy bank at your peril

I could not access my account online due to their ridiculous security system and I was locked out. I rang customer service and went through... I could not access my account online due to their ridiculous security system and I was locked out. I rang customer service and went through security questions and was told I had failed security questions and to go away and rethink my answers. Finally managed to access my account on the third phone call after having to go through three lots of security hoops with customer services Read more Read less

{"display":"Lynda s","full_name":"Lynda s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Personal savings
Lynda s 28th November 2024
See more reviews for Cynergy Bank products

About Cynergy Bank

Cynergy Bank was established in December 2018, after Bank of Cyprus decided to sell its UK subsidiary bank. Bank of Cyprus UK offered personal banking services with a number of accounts and savings options, as well as specialised business banking services, and Cynergy Bank offers a similar range of products. If you're an existing customer, please leave a Cynergy Bank review below.

Cynergy Bank at a glance

Reviews for Cynergy Bank

Showing 11 of 37 company reviews

Could award more had they not reduced cash ISA rates...

Personal savings • 2nd April 2025

Could award more had they not reduced cash ISA rates so much.

{"display":"Sheena R","full_name":"Sheena R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews

Cybergy bank Cash ISA

Personal savings • 21st February 2025

Cybergy bank has a slightly outdated login system, using a separate camera verification app rather than two-factor, which has lessened its appeal. The website itself... Cybergy bank has a slightly outdated login system, using a separate camera verification app rather than two-factor, which has lessened its appeal. The website itself is functional but not very user friendly and can have you struggling to access the information you need. Read more Read less

{"display":"Adam","full_name":"Adam","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
  • 1/5

    Use cynergy bank at your peril

    I could not access my account online due to their ridiculous security system and I was locked out. I rang customer service and went through... I could not access my account online due to their ridiculous security system and I was locked out. I rang customer service and went through security questions and was told I had failed security questions and to go away and rethink my answers. Finally managed to access my account on the third phone call after having to go through three lots of security hoops with customer services Read more Read less

    {"display":"Lynda s","full_name":"Lynda s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal savings
    Lynda s 28th November 2024
  • 5/5

    Good all rounder with no hassle

    I find that they are very competitive. I've used multiple accounts with this bank. Once you have the app it's so easy to change your... I find that they are very competitive. I've used multiple accounts with this bank. Once you have the app it's so easy to change your account to a better one think I changed my savings one around 15 times when the interest rates were going up. They may not be at the top of the tables but there not far off it. Was going to use them as 1 of my ISA'S is maturing this month but my worry is I'd be over the 85k protection so will have to look around. Read more Read less

    {"display":"Janice B","full_name":"Janice B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal savings
    Janice B 5th September 2024
  • 4/5

    Easy to Use

    Easy to Use, but can sometimes take too long for transfers to show

    {"display":"Stacey W","full_name":"Stacey W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Dreadful bank! Think twice

    Dreadful bank! I lost a house purchase because I had over £900,000 in a savings account and I asked them to close it and weeks... Dreadful bank! I lost a house purchase because I had over £900,000 in a savings account and I asked them to close it and weeks LATER after about 15 emails and numerous phone calls, was told there had been a computer glitch - SERIOUSLY! Read more Read less

    {"display":"Claire A","full_name":"Claire A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    authenticator app.

    Spoke with Khalid as having problems with authenticator app he was polite efficient and friendly and resolved the issue

    {"display":"Martin ","full_name":"Martin ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Been trying to open a savings account for over 5 day...

    Been trying to open a savings account for over 5 days now. Customer service people haven’t a clue and just say they will pass to... Been trying to open a savings account for over 5 days now. Customer service people haven’t a clue and just say they will pass to someone else in the bank but you never get a call back. Most useless Bank I have ever come across Read more Read less

    {"display":"Deggsy","full_name":"Deggsy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    MOST DEFINITELY DON'T BOTHER

    MOST DEFINITELY DON'T BOTHER Most definitely don't bother with this bank.

    {"display":"EMMA S","full_name":"EMMA S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal savings
    EMMA S 19th April 2024
  • 4/5

    Market leader but could be more helpful

    Cynergy always have market leading interest rates and bonuses on their savings accounts. They could make it easier for their loyal customers by alerting them... Cynergy always have market leading interest rates and bonuses on their savings accounts. They could make it easier for their loyal customers by alerting them when new accounts with better interest rates are available. It's time consuming having to keep checking and then having to open a new account and close the previous one to get the best rates. Read more Read less

    {"display":"Juice","full_name":"Juice","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal savings
    Juice 15th February 2024
  • 1/5

    bank has rapidly gone downhill.

    Repeatedly promised a call from accounts dept.Email claims they attempted to. Smartphone would show a missed call. just another pack ofLies.

    {"display":"Miles Gunning","full_name":"Miles Gunning","avatar":{"url":"\/assets\/uploads\/avatars\/users\/799596.png"}}'s avatar

    Products from Cynergy Bank
    Showing products offered by Cynergy Bank

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice