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Cynergy Bank reviews

Cynergy Bank logo
Rated Excellent • 4.76/5

Cynergy Bank reviews

Verified business Last reviewed within 7 days
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Review summary

People rate this company as Excellent based on 623 product reviews

Average score of 4.76/5
5 star
88%
4 star
8%
3 star
1%
2 star
0%
1 star
3%
Reviews for Cynergy Bank have trended negatively over the past 90 days

Cynergy Bank’s Cash ISA and Personal savings accounts are loved for their competitive interest rates and straightforward online setup. The app and website make managing money simple, and the customer service is friendly and helpful, often going the extra mile. However, some find the security checks frustrating and the website or app occasionally tricky to navigate, with delays in responses or accessing accounts causing annoyance.

Positive themes

  • Cynergy Bank Cash ISA offers competitive rates and easy online setup.
  • Personal savings with Cynergy Bank have great rates and easy app use.
  • Customer service at Cynergy Bank is friendly and helpful when needed.

Negative themes

  • Security checks and login process at Cynergy Bank can be frustrating.
  • Some find Cynergy Bank’s website or app difficult to use or confusing.
  • Delays in responses and poor customer service on some occasions annoy users.
Summarised by AI
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About Cynergy Bank

Cynergy Bank was established in December 2018, after Bank of Cyprus decided to sell its UK subsidiary bank. Bank of Cyprus UK offered personal banking services with a number of accounts and savings options, as well as specialised business banking services, and Cynergy Bank offers a similar range of products. If you're an existing customer, please leave a Cynergy Bank review below.

Cynergy Bank at a glance

Reviews for Cynergy Bank

Showing 11 of 623 company reviews • Last reviewed within 7 days

Cynergy reward loyalty.

Personal savings • 11th June 2026

Cynergy reward loyalty. Although it took a while to get their banking app user friendly. They’ve now got it together to enable customers to bank... Cynergy reward loyalty. Although it took a while to get their banking app user friendly. They’ve now got it together to enable customers to bank with confidence. Well done Cynergy Read more Read less

{"display":"SHEILA METT","full_name":"SHEILA METT","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
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Avoid this bank

Personal savings • 30th May 2026

Despite my Cynergy fixed term bond having expired almost 3 weeks ago, I've still to receive the interest I am due. Cynergy have given no... Despite my Cynergy fixed term bond having expired almost 3 weeks ago, I've still to receive the interest I am due. Cynergy have given no explanation for the delay. I've been told on 3 occasions the issue has been "escalated to a bond manager" but this has made no difference at all. I've received no contact from Cynergy and have had to do all the running. This is despite having lodged a formal complaint. I've been surprised to see multiple positive reviews of Cynergy on this platform. My experience of them has been awful. Avoid this bank. Read more Read less

{"display":"AH","full_name":"AH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
AH
Rated Terrible • 1.00/5
Read more product reviews
  • 5.00/5

    I’ve always had a good experience when I phone.

    Staff are always helpful and knowledgeable and the phones are answered quickly

    {"display":"Stuart W","full_name":"Stuart W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Stuart W 10th May 2026
  • 5.00/5

    Transferring a cash ISA to Cynergy

    Transferred a maturing Cash ISA from another provider to Cynergy. Previous provider were very slow with the process but Cynergy kept me informed until the transfer had taken place.

    {"display":" D G","full_name":" D G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    D G 29th April 2026
  • 4.00/5

    have 4 fixed I S A. s happy 4 me.

    have 4 fixed I S A. s with cynergy bank 3 since 2017 when it was cypress bank so what does that say

    {"display":"Francisbrammeld","full_name":"Francisbrammeld","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Francisbrammeld 21st April 2026
  • 5.00/5

    I have trusted my money to C.ynergu Bank

    I have trusted my money to C. B. And never had a problem.

    {"display":"Angela A","full_name":"Angela A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Angela A 21st April 2026
  • 5.00/5

    Cynergy have effective clear information & things ju...

    Cynergy have effective clear information & things just work

    {"display":"Lara","full_name":"Lara","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Lara 21st April 2026
  • 4.00/5

    Very good experience when contact for information

    Very good experience when contact for information

    {"display":"paul ","full_name":"paul ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    paul 21st April 2026
  • 5.00/5

    excellent service

    friendly staff excellent service good products

    {"display":"Gordon M","full_name":"Gordon M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Saving
    Gordon M 21st April 2026
  • 4.00/5

    Every time i have had a query it has been dealt with...

    Every time i have had a query it has been dealt with in a very professional manner. So far so good.

    {"display":"ML ","full_name":"ML ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal savings
    ML 20th April 2026
  • 5.00/5

    Service always excellent and happy with all aspects...

    Service always excellent and happy with all aspects of Cynergy bank.

    {"display":"Elaine V","full_name":"Elaine V","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Elaine V 20th April 2026

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