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Cynergy Bank reviews

Cynergy Bank logo
Rated Excellent • 4.80/5

Cynergy Bank reviews

Verified business Last reviewed within 7 days
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Review summary

People rate this company as Excellent based on 407 product reviews

Average score of 4.80/5
5 star
88%
4 star
8%
3 star
1%
2 star
0%
1 star
3%
Reviews for Cynergy Bank have trended negatively over the past 90 days

Cynergy Bank’s Personal savings and Cash ISA accounts are praised for their competitive interest rates and easy-to-use apps that make managing money straightforward. The customer service often comes across as friendly and helpful, especially when sorting out issues or explaining products. However, some find the security system frustrating and experience delays or poor communication when opening Business Current Accounts or handling transfers.

Positive themes

  • Cynergy Bank’s Personal savings accounts have great rates and easy setup.
  • The app for Cynergy Bank Personal savings is simple and works well.
  • Customer service at Cynergy Bank is friendly and helpful when you get through.

Negative themes

  • Opening Business Current Accounts at Cynergy Bank can be slow with poor communication.
  • Cynergy Bank’s security system is frustrating and locks users out online.
  • Transfers sometimes take too long to show in Cynergy Bank Personal savings.
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About Cynergy Bank

Cynergy Bank was established in December 2018, after Bank of Cyprus decided to sell its UK subsidiary bank. Bank of Cyprus UK offered personal banking services with a number of accounts and savings options, as well as specialised business banking services, and Cynergy Bank offers a similar range of products. If you're an existing customer, please leave a Cynergy Bank review below.

Cynergy Bank at a glance

Reviews for Cynergy Bank

Showing 11 of 407 company reviews • Last reviewed within 7 days

EXCELLENT

Personal savings • 7th April 2026

EXCELLENT CUSTOMER SERVICE APPROACH AND PROFESSIONAL STAFF

{"display":"GAITANAROS V","full_name":"GAITANAROS V","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Cancelled my account

Current Account • 3rd April 2026

Cancelled my account because we don't live in the U.K. but live in Cyprus .Considering it’s part Cypriot .

{"display":"Ian Stewart","full_name":"Ian Stewart","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Poor • 2/5
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  • 5/5

    Straightfoward and easy to deal with

    I have always found managing my Cynergy Bank accounts, using their website or app, straightforward and stress free. They offer competitive rates and although it... I have always found managing my Cynergy Bank accounts, using their website or app, straightforward and stress free. They offer competitive rates and although it can sometimes be a little irksome to keep on top of the latest rates, this is no different than other providers. Read more Read less

    {"display":"Kevin M","full_name":"Kevin M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1110231.png"}}'s avatar
  • 1/5

    The worst customer experience. Avoid .

    The most frustrating customer service experience purely caused by Cynergy Banks own making.. Avoid at all cost.

    {"display":"PETER J","full_name":"PETER J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal savings
    PETER J 31st March 2026
  • 5/5

    Easy to use app.

    Easy to use app. Money in and out easily

    {"display":"Fiona K","full_name":"Fiona K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal savings
    Fiona K 31st March 2026
  • 4/5

    The main plus is a loyalty bonus on top of the compe...

    The main plus is a loyalty bonus on top of the competitive ISA rate that they already offer on the open market after the first year.

    {"display":"Peter D","full_name":"Peter D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Peter D 30th March 2026
  • 5/5

    We have been very pleased with the services provide...

    We have been very pleased with the services provide by Cynergy Bank PLC, both with Current Accounts and Loans. Their quick responses to address matter... We have been very pleased with the services provide by Cynergy Bank PLC, both with Current Accounts and Loans. Their quick responses to address matter is second to none and i have no hesitation in recommending them to any businesses. Read more Read less

    {"display":"Ketan M","full_name":"Ketan M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Really straightforward banking.

    Really straightforward banking. It's probably the least fussy of my banking apps. It's easy to see how my money is doing and the support is... Really straightforward banking. It's probably the least fussy of my banking apps. It's easy to see how my money is doing and the support is responsive to my questions. I've recommended Cynergy to friends and family. Read more Read less

    {"display":"RJC","full_name":"RJC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal savings
    RJC 29th March 2026
  • 5/5

    Cynergy bank cash ISA

    Looking for a high interest on a cash ISA in February 2026 I found that Cynergy Bank could offer me in the long term a... Looking for a high interest on a cash ISA in February 2026 I found that Cynergy Bank could offer me in the long term a high fixed interest rate and although other banks were giving a higher interest they were variable and the economy was to unstable for these high interests to stay high for any great length time. The change over from my existing ISA to Cynergy’s ISA was vey straight forward and was complete in less than an hour including conformation from the bank that all was in order and the process would be confirmed by the end of the day. There customer service online are always keeping me up to date Read more Read less

    {"display":"Topogeigeo ","full_name":"Topogeigeo ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Topogeigeo 29th March 2026
  • 5/5

    Great to bank with!

    Very easy to navigate the online site, from simplified logon to detailed listings of transactions. Customer service is always helpful and efficient and email notifications... Very easy to navigate the online site, from simplified logon to detailed listings of transactions. Customer service is always helpful and efficient and email notifications directing us to look at their various interest rates are useful. Read more Read less

    {"display":"SGS","full_name":"SGS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    SGS 29th March 2026
  • 5/5

    All good

    Easy to operate online and great customer services

    {"display":"Mark T","full_name":"Mark T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Mark T 29th March 2026

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