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Gatehouse Bank: Savings reviews

Name: Savings
Rating: 2.98 (15 reviews)

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2.98

Based on 15 reviews, last reviewed 18th Jun 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

47%

13%

3 star

2 star

40%

Latest highest rating:

5

They have great rates They have great rates and even better ethical standards. Im happy with the choice I've made. Reviewed on: 20th April 2025

Latest lowest rating:

1

Poor transparency, poor process As an international investor, I applied to Gatehouse Bank for a buy-to-let mortgage on a property in Leeds. After months of back-and-forth, I would no... Read more Reviewed on: 18th June 2026

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About this product

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Gatehouse Bank Savings reviews (15)

Poor transparency, poor process

As an international investor, I applied to Gatehouse Bank for a buy-to-let mortgage on a property in Leeds. After months of back-and-forth, I would not recommend them to anyone in a similar situation. The process was marked by information requests that came in waves — each batch resolved, only to be followed by another — with no clear overview of what was ultimately needed or when a decision could be expected. This dragged on for months and cost significant time and money. What I was never clearly informed of upfront is that Gatehouse Bank operates as a Sharia-compliant lender. Had this been communicated from the start, it would have allowed both parties to assess fit much earlier. Instead, it only became apparent late in the process that our short-let proposition was incompatible with their financing model. A basic eligibility check at the outset would have saved everyone considerable effort — and, for an international applicant navigating an unfamiliar market, the lack of clarity was particularly costly. Additionally, the independent valuation they commissioned came in more than 30% below comparable sales in the same apartment complex — a significant discrepancy that materially affected the loan-to-value calculation and left us with far less financing than expected. I have no doubt Gatehouse Bank serves certain customers well. But for an international investor with a short-let buy-to-let structure, the lack of transparency about their financing model, the drawn-out information process, and a valuation that appears disconnected from the local market made this a frustrating and costly experience. Reviewed on: 18th June 2026

They have great rates

They have great rates and even better ethical standards. Im happy with the choice I've made. Reviewed on: 20th April 2025

Gatehouse is an exceptional bank for customers who w...

Gatehouse is an exceptional bank for customers who want sharia complaint savings or ethical savings in general. It’s an easy bank with exceptional saving rates. Reviewed on: 13th March 2025

Very easy and simple opening account process online .

Very easy and simple opening account process online ..prompt email delivery with important info like ID and payment confirmtion.Quick pick up time when calling.The most important part is how quick they verify a customer online and get your account up and running Reviewed on: 15th November 2024

One of the best Regular Savers Account on the market

The Gatehouse Regular Savers Account is one of the best on the market. Gatehouse provides an opportunity to save up to £300 a month in their 7% returns account. Once the account is set up, the app is simple to navigate and easy to understand. It does what it says on the tin. A little more communication via email about their products and presence in market activity wouldn’t go amiss, however their emails are concise and informative. Reviewed on: 12th April 2024

Avoud this bank.

Atrocious customer service. No one willing to take ownership of complaints. 4 working days to reply to emails is totally unacceptable. Avoid this bank. Reviewed on: 29th February 2024

Good ISA rate, with easy application and account setup

Good ISA rate, with easy application and account setup Reviewed on: 26th January 2024

Gatehouse

Very easy and helpful. No problems and good communication Reviewed on: 25th September 2023

Excellent service and products

Been saving with Gatehouse Bank for a while now and always found their accounts competitive and their staff knowledgeable and very helpful. Would recommend them Reviewed on: 5th February 2023

No response to emails

They list an email address for customer service. I wrote to it on the 7th of December and got an automated response saying I would get a human response within three working days. By the 14th I had had no reply, so I wrote again, and got the same automated response. It is now the 20th and still no answer. So I've written a snail mail letter, but I'm not holding my breath. I've deposited £85,000 with them; I expect better than this. Reviewed on: 20th December 2022

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