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GoSkippy: Car Insurance reviews

Name: Car Insurance
Rating: 1.73 (233 reviews)

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1.53

Based on 233 reviews, last reviewed 2nd Dec 2024

100% decrease in 5 star reviews

in the past 90 days

55% decrease in 1 star reviews

in the past 90 days

10%

78%

Latest highest rating:

5

Skip to itQuick service Quick service pleasant staff. Very hrlpful Reviewed on: 27th August 2024

Latest lowest rating:

1

It’s shiiiit somone broke my car and steal sterio m... It’s shiiiit somone broke my car and steal sterio media. When I claim been told u r not covered even my policy was comprehensive Reviewed on: 2nd December 2024

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About this product

Here at Smart Money People, we collect GoSkippy car insurance reviews so that you can shop with confidence.

GoSkippy is an insurance broker offering home, travel and various motor insurance policies, including electric vehicle cover, car, van, motorbike, and business motor insurance. With a wide range of additional add-ons available for each policy, GoSkippy aims to be very flexible to its customers’ needs. Find out whether it lives up to these claims by checking out our GoSkippy car insurance reviews.

What’s most important for you when it comes to a new car insurance policy? Is it securing breakdown cover with a courtesy car? Perhaps you’d prefer the security of misfuelling cover or key cover? Do you work in a role that requires business insurance for your vehicle? Whatever your needs, read our GoSkippy car insurance reviews to see what genuine customers have to say about their policies.

Have you had a car insurance policy with GoSkippy? Whether good or bad, share your experience with other drivers on Smart Money People so we can help people like you make better decisions. Tell us how satisfied you were (or weren’t!) with the level of cover you received for the cost. How simple was the sign-up process? Did you have any experience with the customer service team? Write an honest GoSkippy car insurance review today.

GoSkippy Car Insurance reviews (233)

Review of the GoSkippy, Car Insurance:

I know it's a bit of a long review but worth the read.

I received my 2024 van renewal which was £649.36 (last year price £574.04) and after checking over documents I noticed that I had only 1 yrs NCB showing on my renewal policy documents. I contacted Go Skippy helpline on 02/11/2024 to advise that I will have 3 yrs at end of policy, Call handler was not very pleasant to speak with but eventually agreed to change NCB to the 3 yrs. I asked what difference this would make to my premium, I was told that it made no difference, I found this a bit strange but agreed to renew with for another year, I was emailed showing amended 3 yrs NCB and total premium was £649.36 and was happy to proceed. On 04/11/2024 (2 days later) I received an email saying thank you for renewing with Go Skippy and noticed the total price was now £819.44, I spent a couple of hours trying to contact helpline but they didn’t answer. I phoned the next day on 05/11/2024, I again found the call handler to be aggressive, He explained that the price hike would have been caused with my 02/011/2024 phone call to amend my NCB from 1 yr to 3 yr; I was blown away with this statement to be honest. I told him that I had received an updated email after the first call and everything was the same albeit the amended NCB, I reminded him that I still have this email and he then became apologetic and asked to put me on hold so that he could look into this. The call handler then came back and said that he didn’t know why this could have happened but will now need to re-quote me for this year; Strangely enough we now have the total price of £819.44 for this year. By this time I have had enough and advised him that I can’t accept this updated quote and will not be renewing with them this year, He again apologized and said he was sorry this happened, I replied “and so you should be” I asked if he could cancel any payment request with my card holder as it was now showing that there was a pending transaction for £819.44 but unfortunately you cannot cancel a pending payment request with your bank. I was told that I will be given a refund but will have to wait 3-5 days for this. To sum everything up, if I hadn’t noticed the new total amount requested on the last email received then I would have been even more upset than what I am just now. Surely you don’t treat all your customers like this? or think that everyone is stupid, vulnerable or can be intimidated by your aggressive call handlers. Reviewed on: 5th November 2024

Do not buy

After cancelling my policy today with them found out they are insurance brokers not the main insurance provider for cancellations they will charge you the following. Just consider before purchasing £75 cancellation fee. Broker fee £50 direct debit fee Annual interest Annual premium fee No return of deposit Pay main insurance company few £ extra than a broker hassle. Reviewed on: 24th December 2022

Worst company ever

Cancelled my insurance when they told me different on the phone! Worst company ever do NOT use them Reviewed on: 22nd December 2022

Avoid!

Completed the cancellation form in their portal. Had no record of receipt sent to me and now they have given me a default with a whack of charges. Reviewed on: 14th December 2022

RIP-OFF

Because I struggled to get a no claim letter from my previous insurance company,Goskippy promptly cancelled my car insurance and then charge me a extra two months insurance.I would highly recommend you stay away from this company. Reviewed on: 10th December 2022

Lots of hard to understand fees

I had insurance with Go skippy for 35 days because of circumstances, sold the car so i had to cancel insurance, they told me i have to pay 113 pounds as cancellation fee allomg with the 45 pounds i just paid but for a month i won't use wich they don't refund so 158 pounds cancellation fee, outrageous, scam of a company! Stay away!! Reviewed on: 7th December 2022

Charge for cancellation

I been charged for cancelling my insurance. I sold my car for scrap and I have to pay for the cancellation. Not happy atoll I do not recommend Reviewed on: 24th November 2022

Don't bother!!

Wish I'd researched these before taking out a car policy. All seemed well until I received a letter stating they have changed my direct debit date, even though I did not request this. The horrible attitude of the woman on the phone after arguing with me saying it didn't receive a letter really pushed me over the edge! I literally have a letter in my hand at this point. Then to be told they have to take my first payment to change the direct debit date and it will be sorted, to then be told it can't be changed after taking my first payment. To say I've been messed about is an absolute understatement and I am seriously an unhappy customer. Reviewed on: 16th November 2022

Unprofessional stay away scam

Is the only insurance in UK who is scam. I was with them no even 1 month and the cancel my insurance policy. Reviewed on: 26th October 2022

Worst insurance company ever

Quoted £350 for the year.. then hit with a £50 admin fee and a £50 direct debit set up fee..guess they are 2 different types of admin! My first car engine blew up after 2 weeks explained this to them and got exactly the same model and year but told it would cost another admin fee of £35 to change the reg number… now paying £50 a month instead of the £29 I thought I would be paying…can’t cancel otherwise there will be even more cancellation fees and admin fees to pay..probably be charged an admin fee if they reply to this review! seems like I’m not the only one who has been conned by these cowboys.. been driving 25 years and this is the worst experience I have ever had with a insurance company! Stay away! I will be not be renewing with them! F***king Useless! Reviewed on: 25th October 2022

Hidden Fee's

Their customer care is none existent, there are a bunch of hidden fee's Reviewed on: 23rd October 2022

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