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GoSkippy Car Insurance Reviews

Ratings based on 54 reviews Last review 5 days ago

Read and write GoSkippy car insurance reviews on Smart Money People and help out the community!

5 12
4 13
3 1
2 3
1 25

Your Car Insurance Reviews (54)

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16th January 2020

Be aware

The worst company ever. They will let you insure Online with them . After word they will start asking you for other documents that you can’t provide. Also they will Keep searching to find one excuse to cancel your policy after they charge you the a...

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The worst company ever. They will let you insure Online with them . After word they will start asking you for other documents that you can’t provide. Also they will Keep searching to find one excuse to cancel your policy after they charge you the admin fees and full month install. Be Aware.

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14th January 2020

Avoid

I would have rated them lower if I could. I tried to update the reg. plate on my vehicle (no other changes) via the online site and I was direct to call the customer service team. I was then told this change would be £69 (despite having done this ...

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I would have rated them lower if I could. I tried to update the reg. plate on my vehicle (no other changes) via the online site and I was direct to call the customer service team. I was then told this change would be £69 (despite having done this change previously on other cars with other companies on the phone and on the website for free). On querying the excessive fee I was then told this could be done for £40, I paid the £40 for £50 to be taken from my account! In querying this the company stated the fee is £50 and have checked the recording (which makes it may word against theirs as they are unable to release the recording). Avoiding at all costs, much better paying the extra insurance premium for a trustworthy company who care about their clients.

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7th January 2020

STAY AWAY!!!

After 23 years of driving I’ve never had to deal with such a DEMANDING and incompetent insurance company! Then to top it off after trying to make a payment over the phone my bank blocked my card because to cut costs goskippy use Nigerian call centres! ...

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After 23 years of driving I’ve never had to deal with such a DEMANDING and incompetent insurance company! Then to top it off after trying to make a payment over the phone my bank blocked my card because to cut costs goskippy use Nigerian call centres! I’m now getting inundated with scam phone calls and emails and stuck waiting for a new bank card!
Then there’s the the demands, so far I’ve been asked for photos of-

Full driving licence
No claims discount
Full Log book
Proof of address
Proof of earnings
Proof of employment
Proof of employment qualifications
Photo of the cars vin number
Photo of front of the car
Photo of back of the car
And god knows what else

Oh and I must not forget to tell you about their inability to open email attachments in full resolution, I sent my licence and ncd over a dozen times.

I honestly feel like I’ve been scammed! It’s like they are trying to get me to cancel my insurance with them so they can charge me massively overpriced cancellation charges!

So stay away for god sake!

My next step will be asking for a refund, which I really don’t expect to get because I really do suspect goskippy is nothing but a scam!

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15th October 2019

Putting life at damages with void insurance no joke

putting my life and 3 child and partner who was pregnant at...

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putting my life and 3 child and partner who was pregnant at risk
If you have insurance please check that you are covered as they put my life my 3 young child under the age of 7 and my partner and unborn child life at risk by giving me a void insurance
1) telling me to put my sister car that I use as spouse coz there system don’t allow you to put as sibling

Found out after my accident that not only they told me to do that I find out that they do not even cover people driving any one car if you are not the registered keeper in less you are married to the registered keep them tryed to blame me well ones they listen to the record they had to pay out for the car as they admitted to me that the underwriter was at fault now I’m sueing them I had 3-4 of the advisor telling me that go skippy are at fault and offered me £30 compensation now one advisor said they have changed there minds don’t think I’m going to have that do you after you already admitted liability I asked if they are having a laugh after putting us all at risk I then emailed liz the CEO of go skippy and the IRDA and trading standards still waiting for the underwriter to email me with the out come

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14th September 2019

Terrible experience from start to finish!

avoid avoid and avoid this...

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avoid avoid and avoid this company!

Taking out the car insurance Policy was like a security check for joining MI5.... this constituted 12 days of emails back and forth and a very time consuming unneeded procedure.

trying to get a response to my renewal quote which was obscene was replied explaining that they were very busy and it may take 7 days to respond to my request!!!

I requested callbacks which were arranged and never received.... the policy was automatically renewed and I did not receive any paperwork via email or post and my recent attempt to cancel the policy was hard work to say the least ... only to be told I had to pay a £75 cancellation fee which was deemed ‘reasonable.’

Be prepared to be robbed of your time and money with this company.

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4th June 2019

Awful experience AVOID

In 35 years of driving I have never come across such an awful company to insure the car with ,took out a policy for my son with myself as a named driver ,I had an sp30 which was over 3 yrs old and wasn't on my licence any more ,I had totally forgot...

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In 35 years of driving I have never come across such an awful company to insure the car with ,took out a policy for my son with myself as a named driver ,I had an sp30 which was over 3 yrs old and wasn't on my licence any more ,I had totally forgot about it ,they ask you to go on the Gov website and get a code so they can verify your driving history, this old sp30 showed up and they wanted an extra148 pound because of it ,this is a RIP off as when this came to light I phoned my own insurance company to inform them .my policy for myself fully comprehensive on a brand new car was only 160 for the year ,they told me there was no difference in the cost at all ,so that proves go skippy are just ripping people off .I cancelled the policy with them due to their customer service advisor not giving me the full info ,which apparently was my fault for not knowing all their terms and conditions which their own employee did not know .it cost me 177 pound on fees for having insurance with them for 21 days .steer clear

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16th April 2019

Rip off Merchants.

Please don`t fall into the trap cheapest is the best quote, lot`s of...

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Please don`t fall into the trap cheapest is the best quote, lot`s of fee`s.

* Annoyingly rang six times in a row for renewal quote.
*Charged an admin fee to take out renewal quote over the phone of £20 plus another £40 extra in comparison to the online quote.
*The online quote was adjusted to the phone quote after the conversation ended.
*Rude,pushy customer service advisor and couldn`t understand what she was saying.
*Minor mistake on my document resulted in an extra (made up figure) of £91.89 plus a £50 admin fee.
*Waited 20mins for an advisor to answer, when they did they didn`t want to resolve any problems just take my money.

Why did I go with them?
I had a trouble free year with them the first time and they were still the best quote online.

Would I use them again?
No I wouldn`t. Every time you ring them the quotes go up and they charge £20 admin fee if you take out a phone quote. If you cancel your policy they charge so much fees that you might aswell just let the policy run. Also these are not a 24hr operation and when you call takes 20 mins for an answer.

YOU HAVE BEEN WARNED.

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2nd January 2019

Total waste of time

Got a great renewal quote on GoCompare so after my existing insurance supplier couldn't quite match it I called GoSkippy to go ahead on the quote. I had mistakenly noted my renewal date as 1 day later than it was so when I asked to change it by one...

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Got a great renewal quote on GoCompare so after my existing insurance supplier couldn't quite match it I called GoSkippy to go ahead on the quote. I had mistakenly noted my renewal date as 1 day later than it was so when I asked to change it by one day they put the quote up by £250! despite no other changes to the policy details other than wanting to pay them a day earlier they would not correct this absurd increase and the lady on the phone could not see how ridiculous this was. A total waste of my time and a display of what a load of amateur idiots run this scam company. Dont waste your time, just negotiate with a reputable firm of insurers. Having now read the reviews on here it would seems it's high time for an ombudsman to step in and sort this lot out

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27th November 2018

I had to pay £250 because I cancelled my policy after 5 months.

I had to pay £250 because I cancelled my policy after 5 ...

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I had to pay £250 because I cancelled my policy after 5 months.
Those are the fees that I had to pay:
CANCELLATION FEE
BROKER FEE
FINANCE FEE
INTEREST CHARGED BY CREATION
LEGAL COVER
BREAKDOWN COVER
VEHICLE REPLACEMENT

I have to pay the full add-on products cost, even if I used them just 5 months.

So dear friends, read carefully their terms.

As they said:
"The charges would apply as per our terms of business."

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14th October 2018

BEWARE - PLEASE READ

PLEASE READ — I had a collision in June this year (2018) and it was not my fault. I contacted GoSkippy/Eldon Insurance/Southern Rock and was finally told I would have to claim on my insurance while “investigations” were ongoing. I was not asked for my...

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PLEASE READ — I had a collision in June this year (2018) and it was not my fault. I contacted GoSkippy/Eldon Insurance/Southern Rock and was finally told I would have to claim on my insurance while “investigations” were ongoing. I was not asked for my account of what happened, I was not asked to provide any evidence of the collision and how it happened - I was instead asked to pay the excess and claim on my insurance. I refused and complained about bot being asked to provide any evidence of my side of the story. Rather, “pay the excess and claim on your insurance”, was what I was told. My complaint was not upheld by GoSkippy, instead a sudden flurry of requests for information/evidence that should have been made in the first place now followed. A few weeks after filling in the forms and sending these back I got a call from a personal injury specialist from GoSkippy accusing me of being at fault. That’s right. My very own insurance company! GoSkippy!!! I calmly explained how the accident happened to her because it was evident she had not even read my case file. She said I should not have been waiting in the yellow box to turn right when the accident occurred. I explained to her I was not in a yellow box, and if I were, I would’ve been right to do so!! She stammered and stuttered when she realised she’d been caught out. She had one mission. To get me to accept whole or split liability over the phone. This lady proposed a 50/50 split liability resolution. I refused. I told her to put all her correspondence in writing. ALWAYS ASK FOR DETAILS IN WRITING AFTER SPEAKING TO ANY ORGANISATION ON THE PHONE. IF POSSIBLE DECLINE TO SPEAK, AND ASK FOR THE INFORMATION VIA EMAIL. The longer the paper trail the better. I got a letter back from this lady offering me 70/30 split in my favour. I still refused. She even threatened me with being saddled with court costs, but I don’t scare easily, especially when I know my rights, and know I am in the right. In her final response she stated I would have to wait for the police report before any progress could be made on who was to blame. Eventually my insurance with GoSkippy on my car lapsed; hence I had to get cover with another insurer. Would you believe that three days after taking cover with my new insurers I got a letter from them telling me that my previous insurers had changed the status of the accident on the CUE (Claims Underwriting Exchange) from ‘no fault’ to ‘my fault’. And they added a massive increase to the cost of my premiums. Of course, I complained. About a month after complaining the police sent over their report validating I was not at fault! I forwarded it to my current insurers . But this company is not like GoSkippy, they are not in it just for the money. They do exist to provide a service and they provided me with an email address to send all the evidence that proved I was not at fault for the accident. I sent them my no claims letter, police correspondence and the email from the dubious personal injury lady at GoSkippy. They immediately amended my policy and awarded me compensation. I have still not heard back from GoSkippy till date. I escalated the case to the Ombudsman but the last I heard is that they keep sending the Ombudsman information in the wrong format. It’s been 5 months (now October 2018) since the accident. I have since purchased a new car but the other sits in my driveway, unfit for driving due to the collision and a bleak reminder of the deliberate failure of GoSkippy to honour their side of a policy agreement I signed with them and paid for diligently over the course of a year. Avoid them. “Good at quotes”, Good at cheap prices” but If you pay for insurance and you don’t get insurance cover in the event of an accident that is not your fault- then -what are you paying for? Britain’s streets are becoming increasingly congested with crazy drivers, with bikers and cyclists eating up every last stretch of road. Every minute your chance of a no fault accident multiplies. AVOID GOSKIPPY. Watch this space for updates.

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8th October 2018

Beware Excess charges

i obtained a quote through comparethemarket.com using my phone. Compared to other providers this policy appeared to be the cheapest. Once back home I set about providing the evidence required for no claims discount. It turned out that I had made a...

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i obtained a quote through comparethemarket.com using my phone. Compared to other providers this policy appeared to be the cheapest. Once back home I set about providing the evidence required for no claims discount. It turned out that I had made a mistake and that I had more years discount than I had indicated on the web-site. You may have thought that this would have reduced the policy but GoSkippy increased the policy by over £300. The charges for cancelation were also significant. I'm now very much out of pocket and would not recommend this company for any type of insurance products. I have tried to submit a complaint and their processes are very poor, offering to call me back and then failing to call me, all the time threatening debt collectors.

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23rd September 2018

plesantly suprised

So go skippy came in cheapest on all comparisons sights but as I hadn't heard of them I was a little wary....

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So go skippy came in cheapest on all comparisons sights but as I hadn't heard of them I was a little wary.
However as funds were tight I proceeded with the cover.
After 8 years of having no claims bonus, I unfortunately was hit by a lorry in the back of my car, when it was parked up. A none fault accident but Go Skippy quickly sorted everything for me. I was given a curtiousy car whilst mine was sent off to be repaired, however, it was a write off but I was paid out promptly.
Following that I also had a fault accident whereby my handbrake wasn't fully on and my car rolled off and hit another empty vehicle.
Again, Go Skippy promptly and professionally sorted the damage of both vehicles.
This year whilst my renewal quote was slightly higher that others, when I phoned them they matched the prices so I am in my second year with them!
great service

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20th September 2018

DO NOT USE THIS COMPANY

Absolutly terrible experiance! Enough to give someone...

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Absolutly terrible experiance! Enough to give someone depression!

GoSkippy are an insurance broker...unfortunatly the insurance company they use (Eldon insurance services) are absolutely awful!

I had an accident and it took 6 months of arguing with 5 different parties to eventually get my car fixed. If I hadn't put in so much effort and argued, they would have happily returned it still broken (they actually ordered the garage to return it to me unfixed - it sat on my drive for a further month and a half after this....while I argued for it to be fixed comletely).

There were several companies involved:
GoSkippy (insurance broker)
Eldon (insurance company)
WNS (claims handling company)
Somerset bridge insurance (underwriters)
Patterson's (repair garage...this company was the only decent one who helped me through the process)

Asside from the repair garage, none of these companies seemed to liaise with each other. They lied, were inconsistent with their own terms, made up rediculous statements due to non existent knowledge of cars and made every excuse to either shift the responsibility to another company or wriggle out using one of their some print clauses.

In the end I had to get the financial ombusman involved and go and see lawyers and representatives to get advice on getting my car fixed and who was liable to fix it.

Would NEVER EVER INSURE WITH THEM AGAIN