GoSkippy Car Insurance Reviews

  Ratings based on 79 reviews       Last review 1 month ago    
  Visit website

Read and write GoSkippy car insurance reviews on Smart Money People and help out the community!

Overall Rating

Average

1

2

3

4

5

GoSkippy Review Insight

What are people saying in their reviews?

Customer Service

58% of feedback is Process related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: Online

Your Car Insurance Reviews

79 reviews

Review GoSkippy's Car Insurance now

Disgusting company

My son took insurance with them paid £370 2 weeks later they wanted £800 with 2 days to pay it then was told if he cancels its £650, they cancelled policy as I refused to pay the £800 they are now sending letters to try get the £650 even tho they canc... Read more

My son took insurance with them paid £370 2 weeks later they wanted £800 with 2 days to pay it then was told if he cancels its £650, they cancelled policy as I refused to pay the £800 they are now sending letters to try get the £650 even tho they cancelled it, avoid this company they are only after your money

Reviewed on 17th September 2021
Louise Robertson's avatar
Louise Robertson
Get Product

Absolute shocking

My car insurance was up for renewal. I received no email towards renewal . I then get a text message " if you want to continue with policy reply back 'yes' and we will do the rest".... Read more

My car insurance was up for renewal. I received no email towards renewal . I then get a text message " if you want to continue with policy reply back 'yes' and we will do the rest".
I didn't reply back as found a cheaper quote etc. I then get a text message saying my policy has been renewed and the direct debit is set for the 4th of every month???. How can anyone renew a policy when I haven't agreed to anything!?!. Stay clear of this company.

Reviewed on 4th September 2021
Daniel Harding 's avatar
Daniel Harding
Get Product

Disgusting rip off.

Had insurance for 26 days with them and they are now charging me £173 for cancelling the policy. They are very rude and abrupt on the phone and will not listen and argue with you. Would never use them again and would advise anybody not to use them.

Reviewed on 20th August 2021
Julie Turner's avatar
Julie Turner
Get Product

Best price

Was the cheapest quote for the second year running.

Reviewed on 13th August 2021
Lynette's avatar
Lynette
Get Product

Bunch of crooks who are only interested in fleecing their customers. customer service is absolutely shocking. This company should be avoided by all means.

Cancelled my insurance only to be charged a default charge of £25. When challenged, i was advised to speak to creations who said they know nothing about this charge. This charge was eventually removed because i vigorously challenged it.

Reviewed on 10th August 2021
Joseph's avatar
Joseph
Get Product

DO NOT USE THIS INSURANCE COMPANY

worst ever insurance company I have ever used, on comparison website I ticked the box for pillion cover included for my Motorbike insurance, took go skippy insurance as they came up the cheapest then when I got my documents the pillion cover was not... Read more

worst ever insurance company I have ever used, on comparison website I ticked the box for pillion cover included for my Motorbike insurance, took go skippy insurance as they came up the cheapest then when I got my documents the pillion cover was not included. So ended up having to cancel as I needed pillion cover and was charged £65 for this and wasn’t able to use my motorbike. KEEP AWAY FROM THIS COMPANY!!!

Reviewed on 6th August 2021
Claire's avatar
Claire
Get Product

Shocking Company DO NOT USE

Do not use and do not trust this… Do not use and do not trust this company. Complete crooks and should be banned from trading. How can a premium change from £799pa to nearly £1100 for simply changing the start date by 8 days? Horrified!!!!!!

Reviewed on 1st July 2021
Paul Chandler's avatar
Paul Chandler
Get Product

Absolutely shocking!!!

Don’t use this company unless you like throwing your hard earned cash away!! The first policy was cancelled as they said my sons points weren’t declared....sure we did! Anyway benefit of the doubt, lost £500+. My son is young and and we were finding it... Read more

Don’t use this company unless you like throwing your hard earned cash away!! The first policy was cancelled as they said my sons points weren’t declared....sure we did! Anyway benefit of the doubt, lost £500+. My son is young and and we were finding it hard to get him insured on the car he had bought. ( 21 with a bloody good job so treated himself to high spec car). So got another quote from them checked and double checked all the details, everything above board.....same thing happened!!!! Would like to add that it all went through and he paid his deposit only to lose it again!! Taking this to the financial ombudsman! This company know exactly what they are doing and had now left my son uninsured with a car he can’t drive!!! RAGING!!!

Reviewed on 20th May 2021
Anon's avatar
Anon
Get Product

I strongly warn against using this company!!!

Again I warn you against the appalling practices of this company, their customer service is absolutely RUDE and... Read more

Again I warn you against the appalling practices of this company, their customer service is absolutely RUDE and useless....
STAY WELL AWAY they practice with NO integrity or care for their customers and how their bad behaviours can detrimentally effect innocent clients!!!!!
If I could give NO stars I would do yourself a favour and save yourself the stress use “any”other company!!

Reviewed on 1st April 2021
Ruby Nathan's avatar
Ruby Nathan
Get Product

Avoid like the plague!

Absolute money grabbing *** purchased a new car midway through a policy - new quote was over double what other providers were offering. Then charged us £256 in cancellation fees! AVOID AVOID AVOID

Reviewed on 25th March 2021
Russell's avatar
Russell
Get Product

Avoid

... Read more


Avoid!!! Took out a insurance with them 80 pound a month it was, they telephoned be back and said the credit side off it had declined and wanted me to pay 200 a month this was one week later. They kept my 80 pound and wanted a another 75 pound cancellation fee because I couldn't afford 200 pound a month :/ because we had agreed on 80pound a month. Because I felt this was unfair I didn't pay the cancellation fee which they have now added 100 pound on top. Disgusting company!!

Reviewed on 11th January 2021
Samantha's avatar
Samantha
Get Product

Appalling Service

Took out insurance with GoSkippy, requested cancellation of the policy by email and 2months later i was hit with a demand for outstanding payments as well as a late payment on my credit file and excuses for not processing the cancellation. I certainly... Read more

Took out insurance with GoSkippy, requested cancellation of the policy by email and 2months later i was hit with a demand for outstanding payments as well as a late payment on my credit file and excuses for not processing the cancellation. I certainly dont recommend their service and will not be using them again.

Reviewed on 21st December 2020
JoSHalom's avatar
JoSHalom
Get Product

Horrible customer service

Horrible, horrible horrible customer service, they talk over you and argue with you, man I spoke to after I had an accident was so unpleasant it made the whole experience so much worse. Never had a good exchange with them, full of "admin fees" so not... Read more

Horrible, horrible horrible customer service, they talk over you and argue with you, man I spoke to after I had an accident was so unpleasant it made the whole experience so much worse. Never had a good exchange with them, full of "admin fees" so not worth the cheap price, you'll be paying for it later. Charged me £25 (reduced to £50 due to being in renewal period) for admin fee for change of address. Wouldn't add my partner onto my policy due to being self employed (despite 20 years no claims and no business use). Would NEVER use again, regret having a policy with them. Horrible experience

Reviewed on 16th December 2020
izzy's avatar
izzy
Get Product

Very very bad

WHATEVER you do stay away from this company.... Please save yourself the grief of dealing with such an awful company such as this!!!!!! If I could have given no star I would have that what I think of this company!

Reviewed on 13th November 2020
MrgoldenMetall Imvu's avatar
MrgoldenMetall Imvu
Get Product

RIP off

Auto renewed my policy that Ididn’t want Then Tryed to charge me 245 Cancelling after a month Avoid at all costs Will happily take your money but won’t cancel you policy without trying to rip you off

Reviewed on 15th October 2020
Paul n's avatar
Paul n
Get Product

Good customer service

I have had great customer service from GoSkippy if I have ever needed to speak to them before. The staff are friendly and efficient and answer all questions in a professional manner. I would recommend other users.

Reviewed on 9th August 2020
Alice5454's avatar
Alice5454
Get Product

fast in taking your money try getting it back

my wife was insured with them and cancelled it on the 27/6/2020 the said they paid the money into my bank account but its been closed since... Read more

my wife was insured with them and cancelled it on the 27/6/2020 the said they paid the money into my bank account but its been closed since 3/3/2020.
but kept saying it saying my bank was wrong they can pay into account when closed.
so now 5/08/2020 told them my bank is sending bank statement for all my accounts and a letter saying no money has ever been paid by them in my bank.
but they keep refusing to pay the money saying its been paid so they are more likely calling me and the bank lairs in a around about way.
they are the worst iv had to ever deal with in my life and am 64 and they still refused to pay the money back .
if you pay them money try and get it back you will be lucky am still waiting 7 weeks

Reviewed on 6th August 2020
don's avatar
don
Get Product

WHATEVER you do stay away from this company!!!!

WHATEVER you do stay away from this... Read more

WHATEVER you do stay away from this company....
They have detrimentally caused extreme stress with their lack of good customer service.
Complaint taken to the ombusman who found completely in our favour, yet told by Ombusman to rectify their mistake they STILL drag their feet, Jasmine the complaint handler is incompetent just like the sham of a business!
Please save yourself the grief of dealing with such an awful company such as this!!!!!!
If I could have given no star I would have that what I think of this company!

Reviewed on 18th July 2020
Ruby's avatar
Ruby
Get Product

Proactive and thoughtful

Good communications from GoSkippy by email

Reviewed on 13th July 2020
Michael Utterson's avatar
Michael Utterson
Get Product

devastating

worst company ever, trying to rip off people...would like to know what legal actions to take ..

Reviewed on 5th June 2020
MAD's avatar
MAD
Get Product