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GoSkippy Car Insurance Reviews

Ratings based on 40 reviews Last review 1 month ago

Read and write GoSkippy car insurance reviews on Smart Money People and help out the community!

5 8
4 13
3 1
2 3
1 10

Your Car Insurance Reviews (40)

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14th October 2018

BEWARE - PLEASE READ

PLEASE READ — I had a collision in June this year (2018) and it was not my fault. I contacted GoSkippy/Eldon Insurance/Southern Rock and was finally told I would have to claim on my insurance while “investigations” were ongoing. I was not asked for my...

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PLEASE READ — I had a collision in June this year (2018) and it was not my fault. I contacted GoSkippy/Eldon Insurance/Southern Rock and was finally told I would have to claim on my insurance while “investigations” were ongoing. I was not asked for my account of what happened, I was not asked to provide any evidence of the collision and how it happened - I was instead asked to pay the excess and claim on my insurance. I refused and complained about bot being asked to provide any evidence of my side of the story. Rather, “pay the excess and claim on your insurance”, was what I was told. My complaint was not upheld by GoSkippy, instead a sudden flurry of requests for information/evidence that should have been made in the first place now followed. A few weeks after filling in the forms and sending these back I got a call from a personal injury specialist from GoSkippy accusing me of being at fault. That’s right. My very own insurance company! GoSkippy!!! I calmly explained how the accident happened to her because it was evident she had not even read my case file. She said I should not have been waiting in the yellow box to turn right when the accident occurred. I explained to her I was not in a yellow box, and if I were, I would’ve been right to do so!! She stammered and stuttered when she realised she’d been caught out. She had one mission. To get me to accept whole or split liability over the phone. This lady proposed a 50/50 split liability resolution. I refused. I told her to put all her correspondence in writing. ALWAYS ASK FOR DETAILS IN WRITING AFTER SPEAKING TO ANY ORGANISATION ON THE PHONE. IF POSSIBLE DECLINE TO SPEAK, AND ASK FOR THE INFORMATION VIA EMAIL. The longer the paper trail the better. I got a letter back from this lady offering me 70/30 split in my favour. I still refused. She even threatened me with being saddled with court costs, but I don’t scare easily, especially when I know my rights, and know I am in the right. In her final response she stated I would have to wait for the police report before any progress could be made on who was to blame. Eventually my insurance with GoSkippy on my car lapsed; hence I had to get cover with another insurer. Would you believe that three days after taking cover with my new insurers I got a letter from them telling me that my previous insurers had changed the status of the accident on the CUE (Claims Underwriting Exchange) from ‘no fault’ to ‘my fault’. And they added a massive increase to the cost of my premiums. Of course, I complained. About a month after complaining the police sent over their report validating I was not at fault! I forwarded it to my current insurers . But this company is not like GoSkippy, they are not in it just for the money. They do exist to provide a service and they provided me with an email address to send all the evidence that proved I was not at fault for the accident. I sent them my no claims letter, police correspondence and the email from the dubious personal injury lady at GoSkippy. They immediately amended my policy and awarded me compensation. I have still not heard back from GoSkippy till date. I escalated the case to the Ombudsman but the last I heard is that they keep sending the Ombudsman information in the wrong format. It’s been 5 months (now October 2018) since the accident. I have since purchased a new car but the other sits in my driveway, unfit for driving due to the collision and a bleak reminder of the deliberate failure of GoSkippy to honour their side of a policy agreement I signed with them and paid for diligently over the course of a year. Avoid them. “Good at quotes”, Good at cheap prices” but If you pay for insurance and you don’t get insurance cover in the event of an accident that is not your fault- then -what are you paying for? Britain’s streets are becoming increasingly congested with crazy drivers, with bikers and cyclists eating up every last stretch of road. Every minute your chance of a no fault accident multiplies. AVOID GOSKIPPY. Watch this space for updates.

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8th October 2018

Beware Excess charges

i obtained a quote through comparethemarket.com using my phone. Compared to other providers this policy appeared to be the cheapest. Once back home I set about providing the evidence required for no claims discount. It turned out that I had made a...

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i obtained a quote through comparethemarket.com using my phone. Compared to other providers this policy appeared to be the cheapest. Once back home I set about providing the evidence required for no claims discount. It turned out that I had made a mistake and that I had more years discount than I had indicated on the web-site. You may have thought that this would have reduced the policy but GoSkippy increased the policy by over £300. The charges for cancelation were also significant. I'm now very much out of pocket and would not recommend this company for any type of insurance products. I have tried to submit a complaint and their processes are very poor, offering to call me back and then failing to call me, all the time threatening debt collectors.

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23rd September 2018

plesantly suprised

So go skippy came in cheapest on all comparisons sights but as I hadn't heard of them I was a little wary....

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So go skippy came in cheapest on all comparisons sights but as I hadn't heard of them I was a little wary.
However as funds were tight I proceeded with the cover.
After 8 years of having no claims bonus, I unfortunately was hit by a lorry in the back of my car, when it was parked up. A none fault accident but Go Skippy quickly sorted everything for me. I was given a curtiousy car whilst mine was sent off to be repaired, however, it was a write off but I was paid out promptly.
Following that I also had a fault accident whereby my handbrake wasn't fully on and my car rolled off and hit another empty vehicle.
Again, Go Skippy promptly and professionally sorted the damage of both vehicles.
This year whilst my renewal quote was slightly higher that others, when I phoned them they matched the prices so I am in my second year with them!
great service

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20th September 2018

DO NOT USE THIS COMPANY

Absolutly terrible experiance! Enough to give someone...

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Absolutly terrible experiance! Enough to give someone depression!

GoSkippy are an insurance broker...unfortunatly the insurance company they use (Eldon insurance services) are absolutely awful!

I had an accident and it took 6 months of arguing with 5 different parties to eventually get my car fixed. If I hadn't put in so much effort and argued, they would have happily returned it still broken (they actually ordered the garage to return it to me unfixed - it sat on my drive for a further month and a half after this....while I argued for it to be fixed comletely).

There were several companies involved:
GoSkippy (insurance broker)
Eldon (insurance company)
WNS (claims handling company)
Somerset bridge insurance (underwriters)
Patterson's (repair garage...this company was the only decent one who helped me through the process)

Asside from the repair garage, none of these companies seemed to liaise with each other. They lied, were inconsistent with their own terms, made up rediculous statements due to non existent knowledge of cars and made every excuse to either shift the responsibility to another company or wriggle out using one of their some print clauses.

In the end I had to get the financial ombusman involved and go and see lawyers and representatives to get advice on getting my car fixed and who was liable to fix it.

Would NEVER EVER INSURE WITH THEM AGAIN

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24th July 2018

Do not use this company you have been warned

DO NOT USE this insurance company you have been warned! Received a letter saying they...

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DO NOT USE this insurance company you have been warned! Received a letter saying they are
Cancelling my insurance within 7 days for no reason. There will also be a cancellation fee of £250. Please check there reviews they do this on a weekly Basis. I am currently taking this insurance company to the financial ombudsman

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21st June 2018

Rude and unhelpful

Tried to sort out no claims information which had been sent, they emailed a day before they were cancelling the policy to say the information was invalid. Phoned up to try and sort it out only to have a rude woman on the end of the phone. After a very...

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Tried to sort out no claims information which had been sent, they emailed a day before they were cancelling the policy to say the information was invalid. Phoned up to try and sort it out only to have a rude woman on the end of the phone. After a very hard phone call when asking what time they closed she hung up the phone. Wouldn’t recommend at all.

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5th June 2018

Please please do not use

Yes it’s much cheaper and at first we thought great then we had an accident they cancelled my insurance demanding payments , refused to send us what the payments were for apologised and said it was a mistake then one year later more and more threats , ...

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Yes it’s much cheaper and at first we thought great then we had an accident they cancelled my insurance demanding payments , refused to send us what the payments were for apologised and said it was a mistake then one year later more and more threats , kept ringing customer service but not getting anywhere. As soon as something goes wrong they threaten you and put phone down on you. Pay a bit more it is so worth it Terrible terrible

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11th April 2018

Appalling

Absolutely appalling service when I initially took out the policy.. Had 6 requests for docs which I sent every time. Eventually received an email to say cancellation was in process as they had not received the relevant docs. Emailed again and received...

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Absolutely appalling service when I initially took out the policy.. Had 6 requests for docs which I sent every time. Eventually received an email to say cancellation was in process as they had not received the relevant docs. Emailed again and received an email to say they had received the relevant docs. 24 hours later received an email to say policy was going to be cancelled as had not provided relevant docs!!! Finally received another email confirming they did infact have the relevant docs. This took up an unnecessary amount of my valuable time. Recently changed my car, called customer service to advise of changes and told to log into portal to make changes. I did and my account advised I could make changes but the site wasn't working. Had to call customer service again and was dealt with in a very abrupt manner. I felt I was an inconvenience. Cannot wait until I can renew my policy in August and WILL NEVER USE THIS COMPANY AGAIN. STEER WELL CLEAR!

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11th April 2018

Steer well clear

Took payment then denied they had and were adamant there was no insurance in force (hence I couldn't use bike). I had to send them screen shot of credit card statement to get them to sort after ages on phone talking to useless non UK call centres that...

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Took payment then denied they had and were adamant there was no insurance in force (hence I couldn't use bike). I had to send them screen shot of credit card statement to get them to sort after ages on phone talking to useless non UK call centres that just read me the same script. Then was asked for documents, duly sent, to receive response we don't need your documents. 2 weeks later hastener for documents threatening to cancel policy. Sent again to be told we don't need them. Another round of endless calls to get sorted, no explanation or apology.

Had to make a claim, basically the most difficult thing I have ever done , with another company I had a single person to talk to who was excellent, Go Skippy pass you around and around and I honestly believe they are just trying to wear you down so they don't have to pay. Basically this is a dishonest company, steer clear or regret.

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9th March 2018

WORST INSURANCE COMPANY EVER! DO NOT USE!

I am being chased from a debt collection agency on behalf of Go Skippy of a sum £216.16 when I cancelled my policy with them last year. ...

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I am being chased from a debt collection agency on behalf of Go Skippy of a sum £216.16 when I cancelled my policy with them last year.

They falsely advised me when I had my Insurance out with them!

I was involved in an accident where the 3rd party insurer went in the back of me!

The 3rd party insurer and his insurance company admitted full liability to me on the phone and also spoken with my insurance company Go Skippy at the time and informed them the same. (easy claim, yes?, NO!)

Well as the claim was proceeding Go Skippy said to me that they 3rd party insurer didn't admitted full liability and that they never did, they never advised me that they did either. So I was basically lying according to them.

So anyway they closed down my claim and told me that there is nothing else they can do as I was 3rd Party Fire Theft and to seek a no sale no fee solicitor. Had I have been completely naive and took their word for it, then I would have lost alot of money. But instead I called the 3rd party insurer and a company called Enterprise who were helping with the claim and got the case reopened and the 3rd party insurer paid it to me direct.

Not even such much as an apology for how they have treated me throughout this whole ordeal. And if that wasn't enough they are chasing me for debt that I don't owe them.

I'm still trying to sort this out and have been on the phone to them for the past 1H 30Mins and still no resolution yet.

STAY WELL CLEAR OF THE INSURANCE COMPANY!

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7th December 2017

AVOID LIKE THE PLAUGE !!!!!!!!!

AVOID Go Skippy LIKE THE...

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AVOID Go Skippy LIKE THE PLAUGE!!!
First they sold me breakdown cover for £84 which my Van wasn't covered for as it was over 21 feet long (merc sprinter LWB). So when it broke down the RAC wouldn't move it because it should have been on a commercial breakdown policy, even though I took out business van insurance. It took from 5:30pm till 2am for the RAC to start to recover me home (4 hours to go). No fault of the RAC. All of Go Skippy offices were closed so there was no way of contacting them. At around midnight I got though to the Go skippy breakdown number only to be told that they were a contractor and hadn't had any new business from Go Skippy for a while. The contractor was nice enough gave me a number to ring but that was shut to. So much for 24hour help in an emergency. Go Skippy sold the wrong cover and all credit to the RAC they made a decision and got me home all be it at 6am.
Then after around a month I sold the van and brought a car. Called Go skippy to change the policy over. They told me that they couldn't change it from a van to a car. Ok fair enough. So I canceled the van policy and took out a new car policy. I was told that a refund of over £400 was coming to me from the van policy. I called Go Skippy around 10 days later to see where my refund was and was told the the van policy was still active and they hadn't canceled it. They then tried to calculate the refund from that date not the date I had originally canceled it meaning less refund. After I lodge a complaint the call was listened to and the cheeky ******* said "as a GESTURE OF GOOD WILL we be giving you the amount promised to start with. How kind of them to give me what i was owed and promissed!
Next they wanted a copy of driving licence so sent photo card copies. I received an email back say customer services were busy and would respond in 2-7 days time. 4-5 days pass and I get a text message saying that my car policy was canceled. I rang them within 10 minuets of receiving the text but all offices were closed. Rang them back the next morning and they said they couldn't reinstate the policy because because it was the next day. A cunning plan unfolds. All they needed was a code from the DVLA to confirm my licence was clean with no points, which it is. If they needed more information from me all they had to do was ask. I was waiting for their response which they said in an email from customer services could take 2-7 days.
So I paid around £300 for 1 months car insurance (total cost for the year was £900ish. With them telling me I owed them £14 still after paying £300 a 1 month of cover. it gets worse...
I then get a letter from them saying I owe £89.69. bringing the total cover for 1 month car cover up to around £400 !!!!!!!!
I was told that I would receive a text with the underwriters details (Southern Rock) to complain to them. No details were ever received !
So they don't cancel you policy when you ask them to so they can charge you more. Then they cancel it when you don't want them to and then they charge you more....
Every thing with Go Skippy is a fight. I dread to think what they are like if you ever have to deal with a claim through them?
Stay away and spend the extra £50 with a different insurer. It'll work out cheaper and the service will be a lot better. Been driving for 15 years, sometimes with more than one vehicle on the go and I have never had such bad service from an insurance company.
Lets hope Southern Rock's customer service is better, that's if Go Skippy ever send me their details so I can escalate the complaint.