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GoSkippy: Car insurance reviews

Name: Car insurance
Rating: 1.7 (249 reviews)

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1.54

Based on 249 reviews, last reviewed 30th Jul 2025

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

10%

79%

Latest highest rating:

5

Amazing services and very good prices Amazing services and very good prices Reviewed on: 11th April 2025

Latest lowest rating:

1

Fees are Disgraceful Shameful company. The fees they charge to make a 2 second change like swapping the number plate for a private plate are shocking. Clearly there to ex... Read more Reviewed on: 30th July 2025

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About this product

GoSkippy is a UK insurance broker offering car insurance policies.

The cheapest way to get a quote from GoSkippy is online. There is an admin fee to buy a policy over the phone, which will be added to the annual policy arrangement fee. With GoSkippy, you can buy third party only, fire and theft or fully comprehensive policies.

GoSkippy car insurance reviews help you find out what it’s really like to be a customer. If you’ve used GoSkippy before, you can also leave a review and share your experience.

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GoSkippy Car insurance reviews (249)

the worst service I have ever encountered

I have spend an hour in a phone queue 4 times this week and still don't have an answer to a simple addition to my policy. The online portal is not fit for purpose ! Reviewed on: 24th July 2023

Rubbish service

Been trying since Thursday to make a change on the policy which you can’t do online. Phone disconnected twice after waiting 13 minutes. 2 phone backs promised nothing as yet. Will be cancelling policy at this rate Reviewed on: 22nd July 2023

do NOT use this company

Now been trying for 2 days to change my car over, hours on phone trying to speak to an adviser (can't get through), several emails. I now can't drive or use my new car as I can't update my details Reviewed on: 14th July 2023

Thieves

Had to log a claim and confirmed my details. Postcode slightly wrong so passed to customer services ...asked to confirm my occupation too. This had changed since setting up the policy. Lady told me 50 quid admin charge to change a postcode and update my job. I asked to raise a complaint, was told no point as per the Ts and Cs stand because I did t notify my job change in 14 days. Then i was offered the option .....TO DO HER JOB MYSELF and update on the customer portal for 35quid. Felicia in customer services, you are a disgrace and if you channelled your energy to helping customers instead being confrontational and cantankerous, youre company would have a slightly happier customer base than the angry ones a lot of these reviews suggest Reviewed on: 20th June 2023

DO NOT USE GOSKIPPY!

Steer well clear from this company, had the Insurance policy for 1 month, we bought a new car and they tried quoted double the price for the same type of vehicle. At an attempt to cancel they made it as difficult as possible many phone calls later to be told we will be charged over £200 for a months insurance, to then be told it hasn’t been cancelled. Absolutely horrendous service. DO NOT USE Goskippy! Reviewed on: 20th June 2023

Corrupt thieves.

Stone walled by silence when attempting to claim. Ignore good reviews as they are from themselves and false. Look closely. Reviewed on: 6th June 2023

2 months and no repair or hire car!

Hours on hold every time I call! Been 2 months since my car was hit and all they have done is pass me back and forth between between departments and other claims handlers. Car is still sitting smashed up on the drive and no hire car in sight. Disgusting service. I type this while on hold again... Reviewed on: 6th June 2023

Absolutely tetrible

No one ever answers, they make a lot of mistake which you end up having to pay for yourself. No one is ever available and they never call back, even when it is a very pressing matter. Even once you get through by miracle, the calls magically end as you are about to get the resolution to your problem. And when you call back they are not able to find rhe agent with rhe given name. Even if the agent calls you back, you are unable to hear anything through the phone and they end up hanging up and everything stays unresolved. Absolutely terrible. Reviewed on: 2nd June 2023

Awful customer service

This company doesn't pay attention to customers at all. I contacted them a number of times in different forums, but I never got replies. I got only promises that an agent will be in touch with me shortly. Awful customer service. Reviewed on: 19th May 2023

DONT BOTHER

After my buying my car when it was taxed I only received my v5 4 days ago, therefore I did not get tax reminders or a letter through telling me to tax it. Therefore this was human error, this was at no fault of anyone. Not only did they give me less than 24 hours to find a new insurer you also gave me no warning what so ever that they were going to cancel my insurance because of this. The least they could have done was remind me or let me know not just cancel me knowing how it would affect me trying to get insurances in the future and now this is on my file for god knows how long. I think this is a despicable way to treat someone. I am pregnant and I have appointments to attend and now I have this stress ontop of this for a simple mistake which was rectified before 8am this morning before they even decided to cancel my insurance which makes it even worse!! I honestly can’t believe they treat people this way. Baring in mind they cancelled my policy 14 days before it was due to renew!! Reviewed on: 11th May 2023

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