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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.83 (198 reviews)

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4.71

Based on 198 reviews, last reviewed 5th Dec 2024

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

2 star

Latest highest rating:

5

I joined Great Western Credit Union a few years ago. I joined Great Western Credit Union a few years ago. They are freindly, polite and helpful. Could not wish for anything better. I have a loan every ch... Read more Reviewed on: 5th December 2024

Latest lowest rating:

1

They have turned into a payday lender to vulnerable... They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them th... Read more Reviewed on: 21st September 2024

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Savings reviews (198)

Review of the Great Western Credit Union, Savings:

They have turned into a payday lender to vulnerable...

They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them they use c and c collections who add on 300 pounds worst than any payday loans which are not around anymore keep clear. Reviewed on: 21st September 2024

Reply from Great Western Credit Union Hi Liz, Thank you for sharing your feedback. We take all comments seriously and are committed to addressing any concerns. We understand that personal circumstances can change, and our standard in-house practice is to engage with members to try to come to an arrangement. Unfortunately, this can lead to a loan being defaulted and further action taken to recover the money owed to GWCU. Recently, we have handed over a large portion of historic, defaulted debts to C&L Collections, who add a charge based on the size of the debt. As a not-for-profit financial institution, any loss is felt very keenly, and we must do what we can to mitigate those losses so we can continue to provide fairly priced loans to our members. We understand your frustration regarding the use of collection services and the associated fees. We are continuously working to improve our services and ensure they meet the needs of all our members, including the most vulnerable. Best regards, Monica Response date: 26th September 2024

Great local ethical financial service

Great local ethical financial service Reviewed on: 26th August 2021

Friendly helpful people

Always available and treat you as an individual not a number Reviewed on: 17th August 2021

Mrs Maria D German have used this company and always been very satisfy with the outcomes

I have been look after and advised finacially supportive when comes to advise they are giving the best of they knowledge.if I needed a loan i have been supportive Reviewed on: 10th August 2021

The best thing I done

To put A but away every month that you won't miss and then be able to to withdraw and possibly add a loan on top has really helped me out Reviewed on: 9th August 2021

Great customer experience

Withdrawing from your savings is quick and easy. Reviewed on: 7th August 2021

Excellent service

Each time I have had any dealings with the Great Western Credit Union everyone has been polite and efficient. The ethics are brilliant. Reviewed on: 7th August 2021

Friendly, helpful and considerate.

Union always goes out of their way to try to help each individual with a fair and speedy service. Reviewed on: 7th August 2021

Friendly and helpful staff

Unfortunately during the height of the pandemic I found myself homeless but with the unfailingly wonderful staff I managed, in a surprisingly short time, to get enough saved for a rental deposit. At all times, during the worst of the lockdowns I received nothing but excellent service. Reviewed on: 7th August 2021

Simple

Great and staightforward experience all round : ) Reviewed on: 7th August 2021

Personal service

It is easy to make personal contact by telephone unlike mainstream banks. I also had excellent help when going online recently. I feel GWCU really care about individual customers and will go the extra mile. Reviewed on: 6th August 2021

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