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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.83 (198 reviews)

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4.71

Based on 198 reviews, last reviewed 5th Dec 2024

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

2 star

Latest highest rating:

5

I joined Great Western Credit Union a few years ago. I joined Great Western Credit Union a few years ago. They are freindly, polite and helpful. Could not wish for anything better. I have a loan every ch... Read more Reviewed on: 5th December 2024

Latest lowest rating:

1

They have turned into a payday lender to vulnerable... They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them th... Read more Reviewed on: 21st September 2024

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Savings reviews (198)

Review of the Great Western Credit Union, Savings:

They have turned into a payday lender to vulnerable...

They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them they use c and c collections who add on 300 pounds worst than any payday loans which are not around anymore keep clear. Reviewed on: 21st September 2024

Reply from Great Western Credit Union Hi Liz, Thank you for sharing your feedback. We take all comments seriously and are committed to addressing any concerns. We understand that personal circumstances can change, and our standard in-house practice is to engage with members to try to come to an arrangement. Unfortunately, this can lead to a loan being defaulted and further action taken to recover the money owed to GWCU. Recently, we have handed over a large portion of historic, defaulted debts to C&L Collections, who add a charge based on the size of the debt. As a not-for-profit financial institution, any loss is felt very keenly, and we must do what we can to mitigate those losses so we can continue to provide fairly priced loans to our members. We understand your frustration regarding the use of collection services and the associated fees. We are continuously working to improve our services and ensure they meet the needs of all our members, including the most vulnerable. Best regards, Monica Response date: 26th September 2024

Efficient and evolving service

I have been a member for over 25 years and have experienced the growth from a small new neighbourhood credit union that I supported in the early days, to the regional one we have now. Over the years, I have taken out loans and have saved too. My experience of this credit union is one of efficiency, forward thinking with friendly support. An essential service for many in these testing times. Reviewed on: 22nd June 2021

Clear Communicators and Accessible Site

I've had absolutely no problems. Accessing my savings and setting up direct debits etc. is super easy and the company is very clear in its email communication about what's happening. I feel a lot better banking with them than a corporate bank because I know my money is being used responsibly. Reviewed on: 22nd June 2021

Creating a fair share for everyone

Great Western Credit Union enables young people to learn how to save, helps families to make the most of their income and supports all of us through the ups and downs of life. Reviewed on: 22nd June 2021

Always great service

Have been using Bristol Credit Union since 2010 as a saver and borrower, online as well as over the phone. Cannot fault the service, always polite, swift and happy to go the extra mile talking through access problems. Reviewed on: 15th June 2021

Overly helpful

I got the family finance loan and everyone was so helpful! The customer support is amazing and it is most definitely customer based! Reviewed on: 2nd September 2020

extravagant

Just great being with you guys and and the support is very sutable for all kind of person and community. Reviewed on: 14th July 2020

I haii.ve voted higher marks for bristol credit union because they have always been fairair.

I was a member of bristol credit union for a long time and they were always very fair with there loans and the interest was always kept low. Reviewed on: 14th July 2020

Excellent

BCU has been great in helping me achieve Reviewed on: 13th July 2020

Good union

Provides a lot of help for me recommend everyone to join the community and help eachother Reviewed on: 12th July 2020

The best

Have been with Bristol credit union for a while now have been trited nicely I can assess my money whenever I needed it without any problem thank you all for your support and had work Reviewed on: 12th July 2020

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