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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.83 (198 reviews)

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4.71

Based on 198 reviews, last reviewed 5th Dec 2024

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

2 star

Latest highest rating:

5

I joined Great Western Credit Union a few years ago. I joined Great Western Credit Union a few years ago. They are freindly, polite and helpful. Could not wish for anything better. I have a loan every ch... Read more Reviewed on: 5th December 2024

Latest lowest rating:

1

They have turned into a payday lender to vulnerable... They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them th... Read more Reviewed on: 21st September 2024

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Savings reviews (198)

Review of the Great Western Credit Union, Savings:

They have turned into a payday lender to vulnerable...

They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them they use c and c collections who add on 300 pounds worst than any payday loans which are not around anymore keep clear. Reviewed on: 21st September 2024

Reply from Great Western Credit Union Hi Liz, Thank you for sharing your feedback. We take all comments seriously and are committed to addressing any concerns. We understand that personal circumstances can change, and our standard in-house practice is to engage with members to try to come to an arrangement. Unfortunately, this can lead to a loan being defaulted and further action taken to recover the money owed to GWCU. Recently, we have handed over a large portion of historic, defaulted debts to C&L Collections, who add a charge based on the size of the debt. As a not-for-profit financial institution, any loss is felt very keenly, and we must do what we can to mitigate those losses so we can continue to provide fairly priced loans to our members. We understand your frustration regarding the use of collection services and the associated fees. We are continuously working to improve our services and ensure they meet the needs of all our members, including the most vulnerable. Best regards, Monica Response date: 26th September 2024

Reliable and ethical

I've been a member since the start. They keep me well informed, and I'm confident my savings are being used for a good social benefit. This is more important to me than high financial returns. Reviewed on: 27th June 2023

Great Western is an excellent way to get a clear understanding and savings in the UK

From the beginning fast and friendly service with a great range of services and products for your needs Reviewed on: 13th June 2023

A caring lender.

I have followed HWCU (formerly Bristol Credit Union) for several years now. I know they supported their borrowers and staff through the lockdown in 2020. Reviewed on: 9th June 2023

Essential service in difficult times

As a founder member of the Great Western Credit Unions' parent organisation {Bristol City Council CU} I have followed their growth very carefully. They provide far more services than we could imagine back in 1996. I have been glad of the opportunity to save regularly every month and have used the money for rainy days. Reviewed on: 8th June 2023

I cannot recommend them enough

I've been saving for a while with Great Western Credit Union, I feel I am making a real difference in my area by saving with them as they really do help people with affordable loans if they're able to along with community initiatives and a host of financial products. Reviewed on: 25th May 2023

Very good personable and efficient and ethical

I think they are very customer aware and offer great products and services I find them down to earth and yet efficient and effective Reviewed on: 23rd May 2023

Best ever loans/savings

Excellent % rates, quick and easy to set up. Have used them for a very long time, for both loans and savings. Very polite friendly staff always helpful. Well done 'GWCU'. Reviewed on: 23rd May 2023

Always ready to listen help where they can

They helped me initially through there rural wheels scheme applying for loan was effortless they kept me informed at all stages now ive repaid loan and use the service to save Reviewed on: 23rd May 2023

Great service

Always had great service from Great Western Credit Union, and knowing my money is making a real difference to the people around me is the icing on the cake., Reviewed on: 23rd May 2023

Ethical, friendly and efficient

I've been a saver with GWCU for several years and have been involved through my work with the credit union for far longer. Lovely people, good services and always have time to discuss suggestions and new initiatives. Reviewed on: 23rd May 2023

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