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Halifax: Home Insurance reviews

Name: Home Insurance
Rating: 3.08 (90 reviews)

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3.09

Based on 90 reviews, last reviewed 27th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

39%

16%

42%

Latest highest rating:

5

am doing a servay on a website that i dont evan see... am doing a servay on a website that i dont evan see the product that i need as yet. Reviewed on: 27th November 2024

Latest lowest rating:

1

Been with them a long time BUT will be leaving asap. Been with them a long time. Premium well over £1000 a year. Previous claims always dealt with speedily but something is going very wrong at the moment... Read more Reviewed on: 6th February 2024

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About this product

Before taking out your new home insurance policy, check customer reviews to be confident that the provider is reputable. We collect Halifax home insurance reviews to help you make an informed decision when selecting a new provider.

Halifax offers three levels of home insurance cover: bronze, silver and gold. Depending on your chosen level, various add-ons are available for extra protection. For example, away from home cover, accidental damage and legal expenses. Halifax policies allow you to choose your own excess, and give you access to a 24/7 emergency helpline.

What is your highest priority for your home insurance policy? Are you prioritising a high level of contents insurance, or a higher level of buildings cover? Perhaps you’re only looking to purchase one or the other? If you’ve had to claim against a previous policy, you’ll understand the importance of finding a professional and efficient provider. Read our Halifax home insurance reviews to see how Halifax policyholders rate the service they received.

Have you had a home insurance policy with Halifax? Share your experience with others on Smart Money People. Together, we can help people like you make better decisions. Tell us about the sign-up process, and if you thought your premium was reasonably priced. What level of cover did you choose, and did you select any additional add-ons? Did you make a claim on your policy, and if so, how was it handled? Would you renew your policy? Write a Halifax home insurance review today.

Halifax Home Insurance reviews (90)

Review of the Halifax, Home Insurance:

rude, shoddy incompetent service that you should never use if you value your safety

Have paid an extortionate amount for home insurance with Halifax for many years. The first time I needed to use it was 16 January 2018 when I had a break in, and the service I have been provided with has been poor and shoddy from start to finish. Insurance are supposed to support you, not further add to your headaches and distress. I was allocated building services from VPS following the break in. The break in happened on Monday 14 January, and the property was left vulnerable for 11 days, depriving the police the opportunity of completing forsensics in my garden. When the fitter eventually arrived, he was rude and unprofessional and failed to bring adequate materials with him. He "fixed" the door in a extremely poor and shoddy way using a £3 wood filler which I could have bought on ebay, not even matching the colour so that anyone would know that the door had been damaged. To make matters worse, he also broke an existing bolt on the door, whilst trying to prove that it still worked, so arguably left the door in a worse position than it was. I have no idea what I paid the £100 excess for, after such an extortionate spend on home insurance where they could not do something simple like replace a door. Even an employee at VPS said that she would not have been happy with that sort of work done on her home, and a subsequent builder commented that they cannot have spent more than 5 minutes doing what they did do. The VPS "professional" could not even state whether his £3 wood filler was waterproof, and also stated that his work could not be guaranteed, and the rain may have already damaged this wooden door, because of their own 11 day delay Another "professional" came to analyse the situation who was rude, incompetent and came with the attitude of trying to cover the poor workmanship. I was a woman alone in my own home and found his attitude terrifying and he came with another man and started opening my cupboards without permission to find out where I kept my outdoor keys, and insisted on coming at a time which suited him, when the home owner wasn't at home and I was on my own. I would never want anyone from VPS or Halifax entering my home again after that horrific experience. My door had been perfect before the break in, and this incompetent idiot just made it worse and refused to replace it. and, and he left the door in a worse condition by breaking the bolts. To add insult to injury, he then asked my Mum, a vulnerable woman in her 60s, to sign a document stating that the job was complete to her satisfaction whilst obscuring the terms and conditions so that she couldn't read that bit. She is not that stupid and obviously refused to sign. Never dreamed that Halifax and VPS would provide such a shoddy service, leaving a broken door, damaging it further and to top it off, trying to take advantaged of a widowed and retired woman They should be ashamed of themselves and have a good think about the lack of service provided. At the very least I should have my £100 excess refunded this was incompetent from start to finish.I have paid for this "service" for 10 years and it has been a total waste of money. You should have no customers based on this kind of attitude. Someone purported to try and resolve this for me, but made no difference and actually never returned my calls or refunded the access. Insurance being cancelled and never to be reinstated. I have been paying nearly £75 per month for absolutely nothing. This is a rude, shoddy incompetent service that you should never use if you value your safety or want to actually work with professionals. Avoid at all costs if you actually value your safety and professionalism. Reviewed on: 12th February 2018

Just words

I have got some cameras that I use for aviation photography. I always make sure I'm covered for accidental damage at home and away. I took out a policy with then and unfortunately needed to claim after I accidentally dropped the contents of my cameras bag onto my driveway getting the bag out of the car. I thought I was covered wherever I was, but no, I didn't have 'outbuilding and open spaces'cover. So if I dropped it in my house, I'm covered. If I dropped it outside the boundary of my home I'd be covered. But no-because I dropped it on my drive and didn't have this cover I didn't even know I needed, claim rejected. I complained but was again rejected. I'm furious and feel they sold me a policy I couldn't claim on Reviewed on: 13th February 2023

Worst home insurance provider out there.

I have had the worst experience with Halifax home insurance. Our flat flooded nearly two months ago through no fault of our own, it was our neighbours pipe that burst. This long since the flood you'd think at least the contents would be out the flat. Unfortunately not. Everything is now growing mold and getting ruined. We have been moved accomodation 3 times since the flood since they refuse to book anything more than two weeks in advance. This has led to my partner ending up in hospital as she has cerebral palsy and moving so frequently exacerbated it. We just want to go home but Halifax have made it clear to us they do not care. If you are even considering using the for home insurance, please, save yourself some trouble and don't use them. Reviewed on: 5th February 2023

An Absolute Joke

what an absolute joke, i have just tried to call them to discuss my renewal and they will not speak to me because they cannot get me through the security. but they don't want to know normal things like my name address date of birth post code email, telephone number, how i pay, the amount i pay what date i pay etc - that not enough no they want details of the policy that i just cannot answer. I am now off to make a formal complaint to the ICO as they are holding my data and will not give me access to what they are holding which is a breach. What's wrong with these companies? Reviewed on: 25th October 2022

Very quick

Advisor was helpful. We filled form in quick as online forms very user friendly. Reviewed on: 28th September 2022

Great service

We have had fantastic responsive service for our home emergency cover. Reviewed on: 14th August 2022

Excellent service

Easy and straight forward process and no dodging paying out when claiming was needed! Reviewed on: 13th August 2022

Great price and quality insurance

Halifax are always helpful always access to support Reviewed on: 13th August 2022

Unbelievably useless

I agree with all the bad reviews I have tried 3 times to claim, each time it was definitely covered - burst pipe and two pest control issues. They don't want to know. I have had a wasps' nest in the house for a whole month and have spent so much time calling the home emergency team, I could have killed each individual wasp myself in that time. They outsource their work to Evander who outsources it to someone else, so no one knows what's happening. All I know is, they're not sorting out the wasps' nest. Reviewed on: 3rd August 2022

100% increase in a year

Have had home and contents with Halifax for a year. Circumstances are the same, no claims made .Renewal letter showed a 100% hike. After a tetchy conversation with sales person I am no wiser as to reason for increase.. He seem quite happy to lose my custom..Told me to shop around for a better deal. Reviewed on: 27th June 2022

Unprofessional

After a break in , we informed Halifax that we needed the garage to be made safe, they said 24 hrs it would be done, 4 days later they rang to say , has it be done the answer was no.So we took it into our own hands and got it sorted, ourselves, and did not bother claiming as we were dealing with fools who were not interested. Then our Renewal turns up for a extra £100 for the year I don't think so, even though we have been loyal customers for years, obviously making enough money , without mine. Reviewed on: 15th June 2022

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