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Hastings Direct: Car Insurance reviews

3.09
Based on 638 reviews, last reviewed 22nd Nov 2024
26% decrease in 5 star reviews
in the past 90 days
57% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
5%
See only 1 star reviews
34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024
Katie M's avatar
Katie M

Latest lowest rating:

2

Loyalty means nothing Been with them for 5 years, suddenly they “can’t” renew my insurance but will not tell me why. “It’s not on the system” there’s no explanation whatsoe... Read more Reviewed on: 22nd November 2024
Carolina C's avatar
Carolina C

About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Hastings Direct Car Insurance reviews (638)

Review of the Hastings Direct, Car Insurance:

Great service!

5
Great service!!!!! Would recommend Reviewed on: 8th October 2024

Easy to use, helpful insurance provider

4
Never encountered a problem before, easy to use and good customer service Reviewed on: 22nd August 2023

Ok but not brilliant

3
I use these for multi car cover when I phoned up for a renewal price I was told to shop around and phone them back after Thought multi car would mirror cars but it doesn’t and also they do t so temporary drivers you have to pay for a year Reviewed on: 22nd August 2023

Does the job

4
Provides insurance, yet to have to test their customer experience but managing your account is straightforward Reviewed on: 22nd August 2023

Fuss free and easy

5
Have been with Hastings for a number of years and have been very impressed with the ease of setting up and renewal. Also very pleased not to have unnecessary or unexpected yearly increases on my car insurance premium! Reviewed on: 22nd August 2023

Great all rounder for car enthusiast

4
When calling the company, the wait times are short. The staff are knowledgable and assist in my queries. The price isn’t the cheapest but they cover much more than standard insurers. Overall a great company who I renew with yearly. Reviewed on: 22nd August 2023

They are great

5
Great deals. Easy to understand. Very friendly Reviewed on: 22nd August 2023

Best quote

5
Quick and easy. Hassle free.......... Reviewed on: 17th August 2023

Does the job

3
Can't say anything beyond it does what you expect. Don't hear from them but I haven't really had to be in contact for any reason. Auto renewal of policy is a pain in the backside however as they make it difficult to turn off. Reviewed on: 9th August 2023

Best car insurance company

5
Great service, easy to use app, customer support is very friendly and was extremely reliable and helpful after a crash I had. They made everything so simple! Reviewed on: 8th August 2023

Listen too you eventually

4
Used them for occasional travel in a third car.Used a monitor linked to a phone app.Once it was made clear to them that it was an “occasional “ use vehicle they stopped harassing me and accepted the use I’d signed up for. Reviewed on: 8th August 2023

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