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Hastings Direct: Car insurance reviews

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3.09
Based on 646 reviews, last reviewed 21st Jun 2025
No new 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
4%
See only 1 star reviews
35%

Latest highest rating:

5

Great experience recently when renewing Great experience recently when renewing Reviewed on: 21st June 2025
aimz9's avatar
aimz9

Latest lowest rating:

1

Ok until you actually have to use them. Ok until you actually have to use them. I was involved in a no fault hit and run where the other party accepted liability. They have severely under v... Read more Reviewed on: 13th June 2025
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Shauna
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Review Hastings Direct: Car insurance now

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Hastings Direct Car insurance reviews (646)

Ok but not brilliant

3
I use these for multi car cover when I phoned up for a renewal price I was told to shop around and phone them back after Thought multi car would mirror cars but it doesn’t and also they do t so temporary drivers you have to pay for a year Reviewed on: 22nd August 2023
Penny Pinnick's avatar
Penny Pinnick

Does the job

4
Provides insurance, yet to have to test their customer experience but managing your account is straightforward Reviewed on: 22nd August 2023
Capyleo Dickinson's avatar
Capyleo Dickinson

Fuss free and easy

5
Have been with Hastings for a number of years and have been very impressed with the ease of setting up and renewal. Also very pleased not to have unnecessary or unexpected yearly increases on my car insurance premium! Reviewed on: 22nd August 2023
moorecara3@gmail.com's avatar
[email protected]

Great all rounder for car enthusiast

4
When calling the company, the wait times are short. The staff are knowledgable and assist in my queries. The price isn’t the cheapest but they cover much more than standard insurers. Overall a great company who I renew with yearly. Reviewed on: 22nd August 2023
Olly Overton's avatar
Olly Overton

They are great

5
Great deals. Easy to understand. Very friendly Reviewed on: 22nd August 2023
Tony Williams's avatar
Tony Williams

Best quote

5
Quick and easy. Hassle free.......... Reviewed on: 17th August 2023
T's avatar
T

Does the job

3
Can't say anything beyond it does what you expect. Don't hear from them but I haven't really had to be in contact for any reason. Auto renewal of policy is a pain in the backside however as they make it difficult to turn off. Reviewed on: 9th August 2023
B Hud's avatar
B Hud

Best car insurance company

5
Great service, easy to use app, customer support is very friendly and was extremely reliable and helpful after a crash I had. They made everything so simple! Reviewed on: 8th August 2023
Georgina Hall's avatar
Georgina Hall

Listen too you eventually

4
Used them for occasional travel in a third car.Used a monitor linked to a phone app.Once it was made clear to them that it was an “occasional “ use vehicle they stopped harassing me and accepted the use I’d signed up for. Reviewed on: 8th August 2023
John Radburn's avatar
John Radburn

Lied directly to both my son and myself, untrustworthy atworthy

1
They talk a good game, but have so many loopholes to avoid paying out that you'd have to be Saul Goodman to stand a chance. One of their operatives lied directly to both my son and I individually. It is a long tedious story and I won't bore you with the details, since the complaint is still ongoing, but I will tell you that they are dishonest grifters and absolutely not to be trusted at all. Reviewed on: 8th August 2023
Mary Lea's avatar
Mary Lea

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